Importance of BPM & BPA for effective RPA deployment

Blogs > Importance of BPM & BPA for effective RPA deployment

Business process management (BPM) is an order in operations in which teams use methodologies to discover, model, analyze, measure, improve, optimize, and automate business processes.This lead to an introduction of Business process automation (BPA)
BPA is the technology-enabled automation of business processes. It contains integrating applications, restructuring resources and using software applications throughout the organization. Major Companies have introduced BPA to achieve digital transformation which has helped them to increase service quality, delivery and reduced costs.
BPM and BPA have been instrumental to ensure RPA is effective in an organization due to the core principles of DMAIC being used to its full potential
Customer Support CRM: This application is used to track all customer complaints received from various channels of customer support made available by a company. The complaints received are then analyzed and responded with an acknowledgment which is part of Business Process Automation, if found repetitive or is related to known issue. When introduced RPA , BOT’s capture the Tickets raised for an issue and assign the same to the available executive with a known issue resolution from the KMS available in the domain.
Such a scalability to improve customer satisfaction would be only possible when
1. Process mapping is available up to LEVEL 3
2. An introduction of BPA to cater to quick responses via the application itself
3. Robotic Process Automation integrates with the CRM and KMS to ensure a quick resolution
Thanks to the increase availability of APIs, App-code interfaces, RPaaS delivery models, deploying RPA has become easier and a lower cost than ever before.
Whether you are ready or not, RPA is booming at a faster rate and it’s going to favor the prepared.

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