AI IN FORENSIC SCIENCE: 5 Ways in Which AI is a Success in Criminal Investigation

Fingerprints and evidences. Crimes and investigations. Magnifying glasses and test reports. Detectives and forensic experts. Sidney Sheldon and Goodfellas and Catch Me If You Can…you get the point. We’re definitely referring to crime thrillers and all the paraphernalia we can associate this genre with.

Think about the last time you heard or read about a criminal investigation being carried out. Was it only the cops or the CBI or any such equivalent investigation body typically dealing with the entire case? While it is often people from these domains who ostensibly handle such investigations, another very prominent branch is the forensic department. Whether it’s matching fingerprints, conducting postmortem or producing forensic reports, this department does it all. With rapid technical advancement in all the fields, particularly in the domain of investigation and forensic science, Artificial Intelligence has successfully made its grand entry into this domain as well! How is AI being implemented in the field of forensic science?
Last time, we spoke to you about the role of RPA in law. Well, we’re back with a blog; and today, let’s have a look at the role of AI in forensics:

1.  INVESTIGATION IS FUN, BUT CAN WE SAY THE SAME ABOUT CONSOLIDATING DATA?

Forensic investigation involves extensive research collecting of evidence from different sources and then consolidating the same in order to arrive at logical conclusions. While the process of vigilantly deriving such data from ‘mysterious’ sources can certainly be a productive and interesting job, handling large chunks of data can often be confusing and chaotic. AI can help forensic experts with handling data effectively and performing meta-analysis at various levels during the investigation. This can save a considerable amount of time and also ensure that forensic investigators have enough time and inclination to work on other important tasks!

2. OKAY…BUT WILL AI ALSO ENSURE THAT ALL THIS DATA IS ACCESSIBLE? YES!

AI understands that it’s not sufficient to merely collect and analyse information. The collected data must also be easily accessible to the concerned parties, so that it may be retrieved at any point of time when it’s required. And so, AI technology can be effectively applied to prepare repositories of data. It can be systematically stored in your systems and retrieved as and when required.

3. “EVENTUALLY, EVERYTHING CONNECTS…” AND AI CAN HELP YOU RECOGNIZE THESE PATTERNS!

“Eventually, everything connects…” is a statement by Charles Eames. And as an investigator, it is important to recognize these intricate connections. This helps one to connect two and two together and complete the whole picture. However, a lot of times, patterns can be very specific and complex and thus difficult to keep track of. This is why investigators often take the help of modern technology to recognize such patterns. AI technology can help with patterns such as identifying different elements of one image; detecting patterns in emails and messages; and matching new information with different types of existing data in the system databases. It can also help with matching suspect information with the existing criminal records and intimating investigators of any previous criminal activity that the concerned suspect may have been involved in.

4. “BUT…WHERE’S THE EVIDENCE?” ASKED EVERY INVESTIGATOR EVER.

Yes, we’re talking evidence – the most crucial aspect of every criminal investigation. Without sufficient evidence, every hypothesis and argument may be rightly negated, however relevant or evident it may intuitively appear. And AI technology can contribute significantly to the investigator’s constant quest for evidence. For example, it can produce case stories and graphics of hypothetical scenarios which can help investigators analyze the given premise in the right direction. Moreover, the various statistical tools offered by AI help to formulate logical evidences that aid successful investigations of criminal cases.

5. IT’S NOT JUST ABOUT GATHERING AND STORING DATA…AI CAN BE QUITE AN ANALYST, TOO!

We know that non-AI computational techniques also exist in analyzing information. However, these methods may often not cater to large volumes of data. And that’s where AI technology steps in. Artificial Intelligence can help investigators analyze large chunks of data by applying statistical and probability-based principles. Here’s where data mining comes in handy. This process involves the discovery of patterns in data with the help of machine learning and statistical tools. Data mining can be of considerable assistance to the crime branch.

So there! That was our list of contributions that AI can make to the field of forensic science and criminal investigation. Criminology and forensics is not only about applying various techniques and analyzing evidences to reach logical inferences – it also involves intuition, keen observation skills and sensitivity. And technology is a poor substitute when it comes to these typically human qualities. So, as long as criminal investigation exists, humans will be extensively required in this challenging field. Let us leave you with a quote from “The Boscombe Valley Mystery”, a story from the renowned Sherlock Holmes collection:

“There is nothing more deceptive than an obvious fact.”

SOURCES:

  1. News-Medical
  2. SAS-Space

AI IN EDUCATION: 5 Reasons Why Artificial Intelligence is the Way to Go in Education

Think of the days you were in school – a phase of learning, playing and growing that remains etched in our minds for the rest of our lives. While one often completes his/her formal education during one’s youth, can we so rigidly restrict learning and education based on one’s chronological age?
Pause your reading for a moment and look around you. Chances are you learnt something new even within this one moment of reflection! Learning is always a continuous process and education certainly extends beyond the four walls of one’s school and university. And as the world progresses and develops, it is also extremely crucial for each of us to update ourselves in accordance with the ongoing changes. This is where Artificial Intelligence steps in. As the world is increasingly transitioning into a global village, why not let AI contribute in its big little way to globalizing education and introducing innovative learning tools?
We’re back with a blog; and today, it’s time to take a look at the integral role of AI in the education sector:

1. ‘CAUSE TEACHERS ALSO NEED ASSISTANCE IN ASSESSMENTS…

A substantial amount of time is invested by teachers every semester on correcting exam papers and assigning grades. This monotonous and hectic task increases their workload. It also leaves very less time for other primary activities such as lesson planning and thinking of innovative teaching strategies. Enter AI! Yes, there may be certain limitations to the domains AI can cover to assist grading. However, grading tools including Gradoscope are now being adapted in order to help tutors and instructors with grading exams and even homework on the AI platform. Moreover, it also ensures that students receive their results faster and with increased accuracy. Gradecam is another platform that can be used by students to simply write down answers to multiple-choice questions. Following this, the technology compares the student’s answer to the correct one provided in the answer key and assigns grades accordingly.

2. ADMIT IT: THE ADMISSION PROCEDURE IS AS TIME-CONSUMING AS IT’S CRUCIAL!

Every academic year, the admission procedures are nothing short of an elaborate ceremony for schools and universities across the globe. Whether it is enrolling new students on board or promoting existing students to higher grades, the process is definitely time-consuming and often repetitive. With AI, bots can easily carry out tabulation of admission data such as student details and grades. This frees the non-teaching staff of schools and universities from engaging in monotonous processes.

3. SMART LESSONS ON SMARTPHONES – FOR SMART LEARNING!

Smart is the new cool today, whether it’s phones or learning techniques. While hard-work and determination are still extremely relevant and important virtues, working smart is also a significant attribute. And that’s where AI contributes to ensure a smart learning environment for all learners!
Traditional classrooms often tend to uphold the notion that all pupils belonging to a certain grade or level possess more or less the same grasping and comprehension levels. However, every individual is a different entity, independent of his/her educational level. And education, as a powerful medium of imparting knowledge and learning, must realize this fact.
With AI-powered educational apps, it is possible for tutors to look beyond the mid-point of the ‘normal distribution curve’ and instead offer customized recommendation to each student. Tutors can also consider learning preferences of individual students. Based on this, they can adapt to varying techniques such as flashcards, audios etc. Such AI apps can also provide quick study and revision material and last minute exam prep notes to students at the click of a button!

4. NOW LEVERAGE ON TECHNOLOGY TO IDENTIFY YOUR PUPIL’S GRASPING SPEED AND ACADEMIC PERFORMANCE…

More often than not, classrooms with large pupil strengths are unable to keep adequate track of individual students’ performances and grasping speeds. Some students in the classroom are quick learners who don’t require micro-management. Yet others may lag behind due to their slower processing speed and may require personalized attention. As a continuation to our previous point on smart lessons, AI can also contribute to assessing individual students’ learning speed and academic performance. Such micro-level understanding of each student’s academic status can help the tutor cater to individual pupils’ needs with ease and efficiency.

5. e-LEARNING: YOUR ‘WINDOW’ TO THE WORLD!

Yeah, we already gave you a lengthy heads-up on how the ‘world is becoming a global village’ and so on. And in such a scenario, can the education sector stay untouched by the modernization? Certainly not! With e-learning platforms offering innovative and engaging learning techniques for learners across the globe, the world is not only a global village, but a global classroom encompassing towns, cities and villages and connecting students and teachers. We all know the buzz that platforms like Udemy and Coursera have rightly generated. There are also a number of other platforms under the hood of Learning Management System, which focus on interactive and innovative learning between learners and tutors, as well as between individual learners.

This was our list of top 5 benefits AI can bring about in the education sector. But education is not always about academics – the infrastructure in educational campuses also plays a very important role in effective learning. AI can also help with planning of expenditures during extra-curricular events. Deep learning technologies can be applied to make data-driven predictions pertaining to seating arrangements, food orders etc. This can help to reduce costs significantly. So, is AI the genie all set to take over the education industry? More importantly, will it replace humans? The answer is a resounding ‘no’. Rather, AI only provides a platform that efficiently facilitates more human interactions. So, as long as education exists as a medium of learning and development, human interactions can never go out of fashion.

SOURCES
1. TeachThought
2. Forbes
3. elearning Industry

RPA IN LAW: Leveraging Automation in the Legal Industry!

“The law is the public conscience,” said Thomas Hobbes.

Imagine what would happen if there were no rules to follow, no laws to abide by, nobody to help you distinguish the wrong from the right. Would life remain the same as it is now? What would be the repercussions? This brings us to an extremely important and highly discussed terminology, ‘justice’.

It is this sense of justice that ensures every citizen’s well-being and the general welfare of the society. Whether it is cases relating to civil law – including property disputes, contract breaches, defamation etc., or criminal cases ranging from theft and robbery to violence and assault, the legal system works day in and day out to ensure that justice is meted out to the innocent and the guilty are faced with negative consequences. As long as there are individuals and societies and institutions, the legal system can never go redundant. Then, should the domain of law be constricted by redundant tasks? We’re back with a blog; and today, let’s talk about the significant role of RPA in the legal domain:

 1. PAPERWORK CAN BE A LOT OF WORK. SO LET’S WELCOME THE RPA ALTERNATIVE!
Preparing, storing and retrieving hard-copies of legal documents can be a headache for staffs from any industry. Added to this is the vast amount of information being regularly generated in legal firms and institutions, resulting in heaps of unorganized data. So come along, as RPA can help you digitize all your paperwork. Such automation can ensure that your workplace is more organized and efficient and devoid of the jargon and chaos caused due to the accumulation of papers. Have you boarded the digitization flight yet?

2. NOW, RPA CAN PROVIDE SUPPORT TO YOUR SUPPORT DEPARTMENTS…
The support departments are really the pillars of any organization – investing their time and efforts in ensuring its overall smooth functioning. And that’s why it’s important to realize that the support departments also require support in order to ensure professional growth and overcome stagnation. With RPA, important but repetitive business processes such as documenting data relating to on-boarding and off-boarding, tabulating accounts and invoices etc. can be automated, thus ensuring that legal firms are not bogged down by monotony.

3. THINKING ‘IN CLOUDS’ – NOW PROVIDE YOUR CLIENT ONLINE ACCESS TO IMPORTANT DOCUMENTS
It’s safe to claim that the 21st Century belongs to the online world – a world that connects and integrates people like never before. So can the legal industry remain untouched by this digitization? It’s time to save your client from those time-consuming trips undertaken in order to sign agreements and obtain official documents. Now, with the help of cloud platforms, your clients can gain online access to these standardized documents, templates etc., and customize them in accordance with their requirements!

4. OBTAIN SUFFICIENT INFORMATION AND BUILD A STRONG CASE FOUNDATION WITH RPA!
Building a strong case is definitely not a piece of cake. It involves extensive research and information gathering, together with collecting and documenting evidences and incorporating any other important details. A lot of times, lawyers are faced with many challenges in gathering such extensive information and extracting the relevant data from the massive chunk. This monotonous task of segregation is often left to law clerks. With RPA, it is possible to segregate relevant information and store the data in an organized manner. Such data management through RPA can simplify the research process and eliminate monotony.

5. CLIENT RISK ASSESSMENT HAS NEVER BEEN MORE ORGANIZED!
Hang on…your bot’s role doesn’t end with gathering of information. RPA can also help you with client risk assessment – an extremely important albeit tedious task. Bots can organize important client information such as the products or services the client party deals with, records of previous associations of the client with the firm and so on. This ensures that client data is stored efficiently and systematically and is easily retrievable.

Ensuring that the innocent get justice and the guilty meet the consequences for their actions is a challenging task in itself. So, why overburden this extremely significant domain of law with unproductive, labour-intensive tasks? Let’s help the legal domain ascend to new pinnacles!

SOURCES:
1. Asia Law Portal
2. Analytics Insight

RPA AND AI IN HOSPITALITY: 6 Ways in Which AI and Automation Have a Bright Future in the Hotel Industry

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new foods and cultures and cuisines certainly unfolds a new and exciting world before us. The diversity in this planet affords plenty of room for discovering and re-discovering the world around as well as within each of us. However, while having a wonderful time exploring new places and cultures, have we paused to consider the efforts involved in establishing a world conducive to our various adventures? The hospitality industry is definitely the ‘behind-the-scenes’ domain that leaves no stone un-turned to ensure that this process of exploration and discovery is hassle-free and comfortable for every enthusiast. From providing accommodation and transportation, to food and beverage and luxury facilities for its clients, the hotel and hospitality industry works round the clock to ensure we make good memories.
And with the unimaginable growth and expansion taking place today, nearly every nook and cranny of the world is accessible to its eager tourists. Hence, it applies that the hospitality sector must work doubly hard to ensure that these tourists are comfortable in course of their ventures. In such a scenario, it often becomes tedious and time-consuming for humans to be everywhere, shuffling tasks and being superheroes. And that’s where your new-age superhero, Artificial Intelligence, steps in and takes matters forward!
We’re back with a blog; and today, it’s time to consider some brilliant ways in which AI can work wonders in the hotel and hospitality sector:

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…
Welcoming new guests into the hotel premises and ensuring their comfortable and peaceful stay is every hotel’s primary responsibility. However, the bigger and more luxurious the hotel, the more the number of clients; and consequently, the more the amount of efforts exerted by the staff. That’s where automation and AI technology step in to make life more efficient. With the guestroom automation feature, hotel rooms can now be automated to adjust room-temperature levels in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, it is possible for guests to automate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?
The entry and exit of your esteemed guests often translates into the entry of a massive amount of data pertaining to the same. And undoubtedly, this task induces monotony and stagnation, and prevents professional growth for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, that whole chunk of data pertaining to the occupancy status of the rooms as well as extremely integral information to promote sustainable living – such as data on energy saving and staff responses to guest calls can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…
Just like a hotel hosts its guests on a daily basis, the environment around us also continues to host us every single day, providing us with the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs. This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. AI enables all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHATBOT SERVICE…
Like in many other significant domains, chatbots and virtual assistants can play an indispensible role in the hospitality industry, too. These virtual friends are available to your guests 24/7, answering any questions and providing constant assistance. These allow for more efficient and quick customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…
No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, high-end five-star hotels have successfully enabled digital check-in for their guests, wherein the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to acquire the room keys. This is not only a major time-saver for the guests, but also paves way for the hotel staff to engage in more productive tasks pertaining to hospitality and hotel management.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…
Guest reviews are extremely important sources of constructive feedback for any hotel. However, it often happens that this feedback is not very comprehensive owing to dearth of time on part of the departing guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. With digitization, the entire feedback process can be transformed into a more efficient and convenient one. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows for the guests to fill up the feedback forms in a hassle-free and relaxed manner while also increasing the possibility of a more in-depth feedback.
So, here we were, with the 6 major benefits of deploying AI and automation technology into the hotel and hospitality industry. While digitization is certainly the way to go for any hotel to increase its efficiency and productivity, it cannot replace the concern and care provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and rule-based, and to automate these in order to increase overall efficiency and promote employee growth.

SOURCES:
1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

RPA IN RETAIL: The Integral Role of Automation in the Retail Sector

Charles Dunstone once said: “The future of retail is the integration of internet and digital services with the retail network.”

And in today’s closely integrated world, it comes as no surprise that the retail industry is growing and expanding globally at a rapid rate. With increasing demand comes increased supply; and as a result, our online world is now brimming with retail websites for consumers across the world. One of the major aims of today’s retail industry is to attain global reach and satisfy the growing needs and demands of modern consumers. And like every other constantly expanding sector, the burden of monotonous and rule-based tasks also needs to be taken off the able shoulders of the retail industry. Enter, RPA.
You can check out our earlier blogs on the role of RPA in the related domains of supply chain and manufacturing. So, right now, we’re back with a blog; and today, let’s look at some of the processes that may be automated in the world of retail:

 

1. TOO MANY ‘RETURNS’ OF THE DAY?
All of us, at some point or the other, have been dissatisfied with the product purchased, and returned it to the retail store with the demand for a refund. But have you wondered what processes take place on the other side? The lengthy process of processing returns can not only be extremely time consuming and hectic, but also typically incur costs to the company. No, that doesn’t mean we stop returning products to the retail stores. It just means it’s time to bring in RPA! RPA not only registers all the returns effectively, but also enters the changes in the inventory database without any errors and in record time.

2. ENTERPRISE RESOURCE PLANNING HAS NEVER BEEN EASIER!
Without a doubt, ERP is one of the most important aspects of the retail sector. Consisting of a plethora of tasks ranging from billing and keeping track of price fluctuations to developing and organizing account payables and other reports, the employees working in this department have their plates full. So why not assign some of these processes to our champ bots? With RPA, all of these monotonous processes can be easily automated, in order to pave way for increased efficiency and employee resource utilization.

3. WHICH PRODUCT GOES WHERE? REARRANGING THE ONLINE SHELVES…
Yes, you read right – ‘online shelves.’ When one opens an online retail website, it’s usually a list of broad categories we look for before we take our pick from a variety of related products. While this categorization makes life easier for consumers, it can be a tedious and time-consuming task at the backend. And installing a software bot ensures that this task is performed efficiently and quickly, relieving employees of monotonous manual work!

4. “YOUR CUSTOMERS ARE MY PRIMARY CONCERN,” SAYS YOUR PROCESS BOT
The customer is not only the ultimate goal of the entire retail process, but also a means of continuing successful business. And so, it follows that customer care is an extremely integral aspect of any such sector. While customer care requires a sensitive approach and cannot be totally governed by software bots, a number of rule-based processes can be automated even within this area – including enabling real-time product tracking, customized replies on online retail portals, and installing chatbots for answering basic customer queries.

5. IS THERE ANY DEMAND FOR THE PRODUCT I SUPPLY?
Demand is to supply as fuel to a car – one cannot function without the other. And so, it is extremely important that the demand and supply dynamics be carefully studied and analyzed in order to understand consumer preferences and then decide on the supply to be produced accordingly. However, this process also involves a number of tedious and time-consuming tasks, including gathering and organizing information, considering exceptions and carrying out simulations. All of these tasks can bog down an employee and impede growth. With RPA, all of these tasks can be automated in order to pave way to increased productivity and prevent stagnation.

A recent report by UiPath revealed the rising significance of RPA in the retail world. As per the report, automation is extremely beneficial to retailers at three different levels – namely, back-office tasks, including bill-checking, payments and invoices; front-office tasks in areas including HR and legal, as well as chat-bot and other customer-care facilities; and shop-floor tasks such as trade promotions and optimization of the workforce. While a number of veteran retailers are still skeptical about the constantly fluctuating nature of the digital revolution, it is important to embrace the world of RPA alongside the human workforce in order to ensure significant leaps in retail in terms of cost reduction, increased productivity and speeding up of processes.

 

Sources:
1. UiPath
2. Unlock Insights

RPA IN MARKETING: Here’s How Automation can Change the Face of the Marketing Field

Tom Fishburne says: “The best marketing doesn’t feel like marketing.”
It is common knowledge that a superior-quality product or service alone does not suffice to ensure lead generation and sales. In order to ensure good business, it is extremely important that the target audience be earmarked and enlightened about the emergence of this new product or service in the market. However, with the unprecedented population growth taking place in the modern era, it is a challenge in itself to cater to the needs and demands of every individual. Moreover, the increase in demand has also led to a huge spurt in the number of avenues being offered in the market today. Such cut-throat competition makes it almost impossible for many brands and industries to survive in the market and make their marks in the lives of consumers. That’s where marketers step into the picture.
Today, one can confidently claim that no product or service stands the slightest chance in the global market without proper marketing and advertising. Moreover, the traditional forms of marketing, such as print advertisements, hoardings and television and radio promotion have to be strongly supported by digital marketing across the various digital platforms available today. Thus, it follows that as a marketer, one needs to think out of the box and let the creative juices flow in order to attract audiences towards the product or service. Besides, one also needs to consider the technical aspects afforded by analytics. With enough tasks on their plate already, the last thing a marketer would want is to also handle rule-based tasks that take up excessive time and effort and prevent growth. We’re #backwithablog, and today, it’s time to consider the indispensable role of RPA in marketing.

1.WHAT WOULD ONE RATHER DO: ENTER DATA, OR ANALYSE IT?
For the marketing industry, data analytics is an extremely integral aspect of evaluating the leads being generated by means of the marketing campaigns and strategies carried out to promote the product or service. However, monotonous data gathering tasks, as well as the processes involved in organizing the same – including gathering information from different sources and tabulating information in excel sheets – tend to bog down employees, and prevent them from considering some other rather interesting possibilities with regard to the data obtained. Freeing the marketer from these rule-based tasks would mean allocating sufficient time for other more productive processes, such as considering the audience engagement with the marketing campaigns on various platforms; short listing the best marketing strategy and/or coming up with new and unique ones; and carrying out predictions based on the audiences’ reception of the current strategies. That’s why RPA bots take over your monotonous data entry tasks, so you can achieve the bigger goals!

2.RPA BOTS CAN ALSO BE ACTIVE ON SOCIAL MEDIA!
No, humans aren’t the only social media geeks. Now rest assured, as your RPA bot sends across bulk messages on different social media platforms! While coming up with new deals and offers can be exciting and productive, sending across the same message to multiple persons on social media can be just the opposite. And so, RPA bots can send across these bulk messages informing people about your new offerings, while you focus on turning it into a resounding success!

3.YOUR DATA ALSO REQUIRES TO BE CLEANSED…
Marketing involves large amounts of information, and it might become difficult to monitor the accuracy and relevance of the information being entered. With RPA, the bot can now detect the various inaccurate or incomplete data and ensure that there is no erroneous information in the data systems. Moreover, RPA can also ensure that the data cleansing process is efficient and error-free.

4.WHAT’S YOUR COMPETITOR’S NEXT MOVE?
It’s no secret that competitor analysis is extremely crucial in order for one to be updated with the latest trends and deals in marketing and advertising. However, keeping consistent track of competitors’ promotional events and strategies can be time-consuming and tedious. Enter, Robotic Process Automation. Your software bot can help you track your competitors’ moves by alerting the employee every time a new competing brand or company sets up its website or organizes a promotional event. It also helps to track any new marketing campaigns set up by the competitors.

Besides these different aspects to RPA in marketing, process bots can also contribute in various other marketing processes, including customer support, preparing reports, advertising spend management and so on. In today’s advancing organizational world, marketing is the key to establishing a successful business. And RPA is your ticket to achieving your next marketing goals!

RPA IN TELECOMMUNICATIONS: 5 Ways in Which Automation can benefit the Telecom Industry

“An efficient telecommunications network is the foundation upon which an information society is built,” says Talal-Abu Ghazaleh.

Indeed, gone are the times when people would post lengthy letters and wait anxiously outside their homes expecting lengthier replies. Also, gone are those days when emergency messages would be crammed into tiny telegrams to be sent to relatives and friends living hundreds of miles away. Here we are, in the 21st Century world, with WhatsApp doing the honours for us. With technology connecting each of us from every nook and corner of the world, we are now closer than ever before.
But…hang on. Have we ever stopped to think about the industry that works behind the scenes to ensure this efficient global integration? Yes, we’re referring to the telecommunications industry, which is at work even as you read this blog, ensuring you have sound internet connectivity. With unprecedented growth and expansion in every domain of the world, and the consequent need to stay connected with each other, the telecom industry is undeniably one of the leading sectors in today’s world. And so, it also becomes important to ensure that the telecom employees can think out of the box, and ascend in their careers instead of being bogged down by rule-based tasks.
We’re back with a blog, and today, let’s look at the role of RPA in the telecommunications industry:

1. DATA DATA EVERYWHERE, NOT A PAPER FOUND?
Does the above scenario sound familiar? Telecom industry is subject to a constant inflow of data from various sources, including customers, engineers, network providers etc. More often than not, it becomes difficult for telecom companies to maintain and keep track of such massive amounts of information. This can impede the quality of services provided by the company to the clients. Moreover, tracking its own activities can become a herculean task for the company.
Now for the good news. With RPA, software bots can efficiently organize large amounts of information with ease, and also ensure hassle-free retrieval of the same when required. It can also help one to integrate different pieces of information, and bridge any discrepancies in data across different departments.

2. NOW PLACE ‘BACK OFFICE’ TASKS ON THE BACK BURNER!
It is no mystery that back office and data entry tasks are extremely repetitive and unproductive. And unfortunately, telecom industries are often hubs of back office tasks. Telecom tends to consist of several IT-related back-office tasks, including order processing, generating customer IDs, updating customer information etc. However, these have adverse effects for employees in particular as well as the organization in general. Employees engaged in these back-office tasks cannot think beyond the monotonous processes they are expected to carry out on a regular basis. Enter RPA. Upon automation of these repetitive IT tasks, employees and organizations can now focus on the more dynamic and productive organizational tasks.

3. ARE YOUR DATA SYSTEMS CLUTTER-FREE?
With such massive amounts of data comes the responsibility of ensuring that while the useful information is retained, irrelevant and incomplete data is eliminated and/or replaced. When performed manually, detecting the inaccurate information from a large collection of data can be tedious and time-consuming, and can also lead to human errors. RPA bots can contribute to this area by detecting such erroneous information, and ensuring that there are no discrepancies in the different data systems of the organization.

4. DOES SYSTEM INTEGRATION IMPEDE UPGRADATION?
System integration, i.e. integrating the various software systems in order to enable these to perform as one consolidated unit, is an extremely integral aspect of telecommunication. However, with multiple complex systems functioning simultaneously, it becomes difficult for organizations to manually ensure that all systems function in tandem with one another. RPA can step in and make things easier for you. It ensures the systematic and efficient integration of the different software systems, and bridges any gaps between the same. And this delegation of work to your bots allows you to ascend in your career!

5. NOW, YOUR BOTS CAN WELCOME YOUR CUSTOMERS ON BOARD!
While new customers and clients are always good news, the on-boarding process, which consists of repeatedly gathering and documenting the same information, can be tedious and monotonous for the employees. Software bots can be the perfect hosts for documenting customer information, and enabling the employees to focus on ensuring customer satisfaction in other, more dynamic ways.

So, here we are with 5 ways in which software bots can help out in the telecom industry. Communication is the most basic tool to a healthy interaction, and RPA helps the telecom industry ascend in its integration journey.

Sources:
Thoughtonomy

UiPath

RPA IN MANUFACTURING: The Indespensible Role of Automation in the Manufacturing Sector

James Dyson once said:

“Manufacturing is more than just putting parts together. It’s coming up with ideas, testing principles and perfecting the engineering, as well as final assembly.”

It would be impossible to imagine a world without the manufacturing industry. From the vehicles we commute in, to the clothes we wear, and the electronic (or non-electronic!) device you’re probably using at the moment to read the blog, every product and service around us is at our service thanks to the manufacturing sector. It almost seems magical to consider a raw-material being totally transformed into a usable, finished product packaged and labelled to be sold in the market. With the growing demands of an ever-growing population, it is imperative for the manufacturing industry to come up with innovative creations that can survive the cut-throat competition, and establish its place in the global market. And in order to attain new benchmarks in any industry, it is important to get rid of the rule-based, repetitive tasks that tend to hold one back. We have already discussed the role of RPA in the supply chain.
We’re back with a blog, and today, it’s time to look at the various business processes that can be automated in the manufacturing industry:

1. DOES THE ‘BILL OF MATERIALS’ LOOK HECTIC AND IMMATERIAL?
Well, the ‘bill of materials’, which is one of the most important documents in manufacturing, is also one of the most tedious tasks for the manufacturing employees. This list consists of important manufacturing details, including the required raw materials; where these are available; when these should be purchased and so on. However, gathering and consolidating the required information can be time-consuming and repetitive. It is here that RPA enters the picture. With RPA, the entire formulation of this list can be automated; thus resulting in more accurate results in much lesser time.

2. TOO MANY RULE-BASED TASKS IN ADMIN? WHY NOT ADMINISTER A BOT?

Admin is often filled with a host of rule-based processes, chiefly relating to data entry and back-office tasks. These tasks tend to bog down employees, and prevent them from achieving the more significant organizational goals and aims. RPA seeks to relieve employees and organizations of these monotonous tasks, by sending out your bulk messages and emails; gathering and consolidating information; and…well, ensuring you go places in your career!

3. IF IT’S A WEB, WE’RE THE SPIDERS!
The larger the manufacturing company, the more its branches across different regions. As a manufacturing industry, it is extremely imperative for a company to ensure it stays well-connected to major hubs across the world, and thus, set up branches at various important junctions.
And as the organization spreads its wings in readiness for its unparalleled flight, a number of systems and sub-systems of information are often created specific to the particular branches. While the web ensures the integration of these various systems, it often becomes tedious for employees to constantly update these annuls of information from time to time. With RPA, software bots can efficiently update information and reduce communication time between the various branches!

4. DATA MIGRATION? RPA CAN BE THE TEMPO!
As a manufacturing company grows and ascends in the global industry, it follows that data also needs to be shifted from older systems to newer ones, and policies updated constantly in accordance with these changes. While this aspect may not seem a great hurdle, it can pose an obstacle to employee and organizational growth when the company begins to spread itself in different domains. As an employee invests excessive time and effort in data migration, the employee resource utilization may go down, resulting in long-term organizational constraints. With RPA, things can take a turn for the better. Process bots can perform data migration quickly and efficiently, thus enabling employees to focus on their primary goals instead.

5. IS SIMPLY CREATING A PRODUCT ENOUGH?
Yay! The product has finally been created as per the requirements of the current market. But is that it? In order to ensure that the finished product reaches the market (and eventually lands in the buyer’s hands), transportation is an extremely crucial aspect of the manufacturing sector. In addition to ensuring quick and efficient transportation of the products manufactured, it is also important to track the delivery status of the product to ensure it reaches the destination without any hassles. And with the expansion of the manufacturing company, and subsequently an increase in the number of products being traded, it tends to become difficult to track the statuses of multiple products at once – leading to human errors. RPA is here to make tracking a piece of cake! With RPA, a manufacturing company can now track multiple delivery statuses simultaneously.

6. YOUR BOT CARES FOR YOUR CUSTOMER, TOO…
“A satisfied customer is the best business strategy of all,” says Michael LeBoeuf.
Without customers, the entire purpose of a business – together with all the monetary and other investments – is defeated. And so, it is extremely important for organizations to cherish their customers and provide all the support they require. While bots cannot match humans in their personalized interactions with customers, and so, can never totally replace humans in this domain, certain rule-based customer-care tasks can certainly be automated by RPA. These include repetitive front-office voice process tasks, and online chat services. Moreover, charming chatbots can win over customers in no time!

The manufacturing industry has constantly grown and expanded over the decades, adapting itself to the various technical advancements and striving to meet the ever-changing customer expectations and market fluctuations. In an industry as fluid and subject to constant transformation, it is important to ensure that employees and organizations are not bogged down by rule-based, monotonous tasks. Let’s welcome RPA into the world of manufacturing, and witness the unparalleled growth of this industry!

RPA IN FINANCE: The Integral Role of Automation in the Finance Sector

“Money is not the only answer, but it makes a difference,” says Barack Obama.

From times of barter system to gold and silver and copper coins being traded, the world is now ascending from physical form of currency (i.e. notes and coins) to paper-free, digitized modes of transaction. With the advent of credit and debit cards and online payment getaways, the idea of money is not necessarily tangible anymore. Thus, it follows that the finance sector is also ascending by leaps and bounds in its constant attempt to bring about financial reforms, and to catch up with the ever-growing demands of modern consumers.
So, what should prevent the finance sector from pursuing its relentless flight? In this dynamic and ever-changing 21st Century world, there is no place for monotony and repetition to seep into the day-to-day business processes of any domain. However, it is unfortunate that a number of rule-based tasks continue to be performed manually in most of these sectors. Finance is no different.
In our previous blog, we spoke about the integral role of RPA in insurance. As a continuation, let’s consider the broader domain of finance this time.
We’re back with a blog, and today, let’s look at the various business processes that can be automated by RPA in the domain of finance:

1. TIRED OF INVOICE? MAKE THE RPA CHOICE!
Manually processing different customer invoices and indexing each of them can be very time-consuming and tedious. Moreover, it is also extremely monotonous, and often requires repeated effort by the employee. It is here that RPA can step in, and automate the entire invoice process. From organizing the gathered information, to systematically placing the same in ERP templates and sending out confirmations, software bots can perform the business process to perfection.

2. YOUR BOT ‘KNOWS YOUR CUSTOMER’
Needless to say, the Know-Your-Customer procedure is extremely relevant in finance, in that it helps the company analyze and verify the customer’s basic background and information. However, the lengthy process – which consists of steps such as data collection, identifying risk factors and Enhanced Due Diligence – can take up precious time, and reduce the intelligent employee to a pair of hands doing repetitive tasks. RPA can bring about a substantial change in the KYC processes. With the help of the ‘KYC Utilities’ technology, customer information can be easily gathered, verified and updated in the existing CRM systems, thus reducing human intervention in the process.

3. ACCOUNTS PAYABLE “AUTOMATABLE!”
Since time immemorial, accountants have been performing the monotonous task of maintaining tedious “accounts payable” records. Automating the processes in the accounts sector can bring about a considerable reform in business performance, and enable employees to think about the bigger business challenges and commitments.

4. ARE YOU PAYING THE PRICE FOR UNPREDICTABLE MARKET PRICES?
The global market is largely an unpredictable place; and it is important to ensure that one is up to date with the latest trends in the rise and fall of product prices. Thus, it becomes essential for financial companies to work closely with suppliers and compare product prices. However, this ‘comparison circus’ can often become quite hectic and time-consuming. Allowing RPA to take over can result in accurate results in much lesser time!

While money cannot buy everything, it is difficult to imagine life without finance. Money acts as a strong pillar that ensures security and system in the world. And so, RPA seeks to take over the unproductive, rule-based financial process, so that the finance sector can continue to perform optimally.

RPA IN INSURANCE: 5 Reasons Why Automation is the New Trend in Insurance

“If a child, a spouse, a life partner or a parent depends on you and your income, you need life insurance,” says Suze Orman.

Investing in insurance can yield enduring and long-term benefits to the insurers, especially when one has a family to fend for. Life is unpredictable; and it is this fickle nature of existence that makes it necessary for individuals to ensure security and safety for themselves and their loved ones. Insurance policies enable one to be able to help his/her family during pressing times – such as medical emergencies, natural disasters, accidents and so on.
While the concept of insurance has gained remarkable momentum over the years, with companies introducing insurance policies for their employees, and banks offering different insurance schemes, one seldom stops to consider the plight of the employees working on the other side of the insurance sector. Unfortunately, the insurance sector involves a number of regular rule-based and monotonous business process, which tends to prevent insurance employees to perform more dynamic and stimulating tasks. In such a scenario, Robotic Process Automation can certainly bring about a world of change in this domain.
We’re back with a blog, and today, let’s look at some of the ways in which RPA can positively impact the insurance sector:

1. IS CLAIM REGISTRATION CLAIMING MOST OF YOUR TIME?
Manual registration of insurance claims can be extremely tedious for the employee engaged in this task. Moreover, it is also very time-consuming and repetitive, and subject to manual errors. In such a situation, software bots can perform the same tasks in lesser time, and with practically no errors. Moreover, software bots can also be scaled up or down, depending on the number of claims to be processed at a given time. This leaves enough time for the previously overworked employee to focus on the less repetitive tasks.

2. EXIT MANUAL DATA ENTRY…AND ENTER, ROBOTIC PROCESS AUTOMATION!
Gathering insurance-related information from various online as well as offline sources, and consolidating the data in one specific location can not only be time-consuming, but also extremely tedious and low in productivity. The insurance sector is faced with such repetitive tasks on a daily basis, thus bogging down employees and preventing growth. Process bots can easily scan large amounts of insurance-specific data, and bifurcate the same based on specific categories.

3. UNDERWRITING, OR OVERWORKING?
Sure. The concept of underwriting – which involves a detailed analysis of various types of data in order to assess the risks in insurance – is a very important and relevant insurance business process. However, an article on medium suggests that since this strenuous process takes about 3-4 weeks to complete, 18.7 million people abandon this task halfway. Isn’t this reason enough to introduce RPA to automate this business process?
Software bots can gather relevant data, including medical histories and other reports, from various sources; and present a consolidated unit of information. This allows employees to analyze the risks with ease, instead of wasting precious time gathering overwhelming amounts of data.

4. YOUR BOT IS ALWAYS COMPLIANT!
With compliance policies being constantly updated, it is important for insurance professionals to regularly update themselves with regard to these changes, and abide by them with utmost care. However, it often becomes a challenging task for employees to keep track of the ever-changing policies, thus resulting in non-compliance, which can lead to negative consequences. While it can become cumbersome to keep track of every human activity, it is possible for the activity of software bots to be monitored through advanced technology; which makes it much easier for professionals to review the extent to which these activities abide by the insurance policies. Such an automation process leads to considerable reduction of non-compliance.

5. PAYING BILLS CAN BE DIFFICULT; BUT EVER THOUGHT ABOUT BILLING?
The process of billing is extremely monotonous and time-consuming, especially when it comes to the insurance sector. Added to this task is the closely-related process of premium reconciliation, which involves analyzing and comparing two sets of data to verify whether the amount of money debited from an account matches the total amount spent. Manually carrying out this task involves many rule-based processes, such as consolidating the data and segregating them into sets; analyzing and comparing the various values; and manually entering the verification results. RPA can carry out the entire process systematically in much lesser time and with no errors.

The insurance sector will continue to thrive as long as there is a need for financial security. And so, it is extremely important to relieve insurance professionals of unproductive tasks, and ensure the sector’s growth and development by introducing RPA and automating rule-based tasks.

Sources:
1. UiPath
2. Medium

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