“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.
As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. Owing to this tremendous diversity, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – ‘detoxing’ from the stress levied on us by our otherwise fast-paced lives.
While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time, let’s look at some ways in which RPA can help the broader domain of travel and tourism:
1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!
As more and more previously untouched places are now being explored, it is also very important for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and can be easily updated in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?
2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?
With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is important in any domain, it can become very tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process and ensure an error-free processing of your payments and orders!
3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!
Chatbots or virtual assistants represent today’s intelligent and efficient digital world. As in many other domains, they play an extremely important role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the process of planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.
Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!
4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!
Passenger Name Record or PNR is one of the most important documentations in the domain of travel and transport. It is stored in a repository called Computer Reservation System (CRS). It consists of important passenger details including his/her name and contact and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes very time-consuming for the staff at the back-end to document such data. And so, RPA enters the picture to help out. Software bots can enter and store the PNR information of more number of passengers in a day than humans manually can. The bot can also easily update any changes in this information. What’s more, automation makes this process quicker and error-free!
5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!
Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update ticket cancellations on the system and automatically declare the vacancy of these seats in the transport. Automation software can also carry out refund transactions efficiently.
Research has proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without proper amenities, the travel experience can turn out to be disastrous. So, we owe it to the travel industry to help it get rid of monotony and ascend in its journey. Let’s welcome automation today!