AUTOMATION ANYWHERE V11: Reviewing AA Version 11 and its Successive Versions in a Nutshell

“Humans are not machines – we are something more. We have feeling and experience…” – Dalai Lama

What are you up to right now?
“Reading, of course!” would be your obvious answer. But is that all you are doing at this moment? No, we’re not necessarily talking about the coffee you are probably sipping on the side. Even while reading, you are doing so much more than just scanning through heaps of information. You are actively processing every word being conveyed in this blog. Your mind is not only comprehending information at a breakneck speed, but is also validating the information with previous experiences. You are questioning ambiguous pieces of information and, most importantly, responding to concrete thoughts with abstract feelings and emotions. Isn’t this little exercise proof enough that humans are more than just a pair of hands performing redundant tasks?

And it’s probably this human genius that also came up with a solution to this problem of inevitable monotony  – robots. While physical robots perform all your day-to-day mundane tasks for you in your tangible space, software bots are here to help you with the virtual ones! RPA is one of the most trending topics in the tech world today. This technology has been successfully automating rule-based business processes across various domains, including finance, pharmacysupply chain and so on. And at the backend of automation are software tools that developers swear by during their RPA projects.
We’re back with a blog; and today, it’s time to talk about one of the leading RPA software giants in the world, Automation Anywhere and the features of the 11th version of its AA software tool:

1. MEET VERSION 11 AGAIN, IN ALL ITS GLORY!

Automation Anywhere officially announced the release of its latest Version 11 software, or the Automation Anywhere Enterprise, in December 2017. This version is packed with a number of exclusive features including enhancement in scalability, cognitive automation and increased security.

i) With Workload Management (WLM) being incorporated, Service Level Agreement demands can be systematically prioritized with the help of in-built SLA calculators and the integration of BotFarm. This allows companies to purchase RPA tools based on usage rather than license. Such services allow for SLA demands to be met in a well-optimized and efficient manner.

ii) Besides WLM, V11 also offers Automation Lifecycle Management. This function enables end-to-end automation projects to systematically follow the sequence in which each stage should be completed; i.e. planning, development, UAT and testing and so on.

iii) The software is compatible to cloud provider platforms such as AWS and Microsoft Azure. This allows developers to carry out highly challenging deployment needs with efficiency and ease.

iv) High Availability and Disaster Recovery are features you may also find in the earlier versions. But V11 surpasses mere surface-level recovery, to provide you with bot-level recovery at the grass-root level in case of an interruption.

v) Automation Anywhere’s Control Room is your centralized location that enables developers to handle the scheduling, analyzing and execution of process bots efficiently. With V11, the in-built Bot Insight ensures that predictive operational analytics can now be performed with ease.

Other security features in V11 include:

  • Credential security using locker management
  • CyberArk Solution software (that provides secure storage options for sensitive information)
  • Granular RBAC and other superior security standards. (These ensure that data is highly protected under any circumstance.)
  • Chatbot integration
  • Scheduler APIs
  • AISense which enables efficient image recognition for desktop environments including Citrix, Delphi, Flex etc.
  • Front office automation.

2. VERSION 11.3.1 – ‘CAUSE IT’S TIME FOR AN UPDATE!

While Automation Anywhere V11 is loaded with useful features, there’s always room for upgrades and revisions. And so, the AA Version 11.3.1 goes one step ahead and ensures that the platform includes some more facilities and options. Here’s a sneak peek into the features of Automation Anywhere Version 11.3.1:

i) The Bot Insight Metadata is responsible for gathering data across different processes and applications. With Version 11.3.1, this  is supported on the Standardized Query Language or SQL server which is used to create and store databases of business-related information. This ensures that important information is stored and retrieved with convenience.

ii) AA Version 11.3.1 also supports the configuration of data from multiple Active Directory domains or ‘forests’ to the Horizon Workspace, which is a central repository for corporate information. Worried about the primary catalogue server going down? Rest assured, as Version 11.3.1 also provides a fail-over in such cases!

iii) Version 11.3.1 is also well-integrated with Bot Store, thus making it extremely easy to download and deploy pre-existing software bots.

3. VERSION 11, TAKE 3 – PRESENTING THE LATEST VERSION 11.3.2!

No matter how advanced one may become, there’s always room for improvement. And so, Automation Anywhere’s Version 11.3.2 seeks to incorporate further modifications and updates, thus providing an unimaginably superior automation experience:

i) Version 11.3.2 brings the world a little closer by adding Japanese, Korean and French languages! But hang on, as there’s more to this development than just a handful of additional languages.

ii) With 11.3.2, the focus of Automation Anywhere is more on attaining the seemingly paradoxical function of globalization and localization at the same time. While these two areas may ostensibly sound like binaries, they are indeed two sides of a coin. By achieving globalization, the AA platform seeks to reach out to users from across the globe. This makes it extremely convenient for individuals who are not native English speakers. At the same time, with localization, AA intends to cater to the language and culture specific to a particular region, rather than universally opting for English.

iii) What’s more, this concept of globalization and localization also extends itself to cover every significant area within the AA domain – including support, messages (even older ones), the A-People Community platform, AA University and product demos.

iv) The Virtual Desktop Infrastructure (VDI) acts as a centralized technology for managing virtual desktops and deploying these to the concerned end-user as and when required. The VDI software is an important tool in a number of prominent industries including health and finance. With the integration of Citrix’s Independent Computing Architecture (ICA) with the AA tool, it is now possible to automate VDI more efficiently and ensure greater accuracy and speed.

v) Yes, Application Program Interface or API is not a new addition to AA. But Version 11.3.2 definitely provides new additions to the existing APIs! The API technology is extremely significant in integrating various programs and software components so that users can navigate in hassle-free manner between different applications. With new APIs being introduced in 11.3.2, your processes can be sped up and made super efficient, enabling a more organized and less chaotic workforce!

The Automation Anywhere platform has been providing automation services and solutions to some of the world’s largest companies. The Version 11 and its successive updated versions provide the above-mentioned features to ensure unprecedented levels of accuracy and speed in the global workforce.

 

SOURCES:

A-People

RPA IN TRAVEL AND TOURISM: How Automation can Enhance the Tourism Industry’s Journey

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. From unimaginable heights tens of thousands of feet above sea level, to depths where even the sun-rays cannot penetrate, our earth has it all. With such diversity and uniqueness surrounding us, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – relaxing and ‘detoxing’ from the stress and strain levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time around, it’s time for us to look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!
As more and more previously untouched places are now being unearthed, explored and frequented, it is also of supreme importance for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and updatable in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?
With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is extremely integral in any domain, it can become extremely tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process, and all your payments and orders can be efficiently processed while eliminating errors.

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!
Chatbots or virtual assistants are emerging as the embodiments of an intelligent and efficient digital world. As in several other domains, they play an extremely vital role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the paraphernalia of planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!
Passenger Name Record, or PNR, is one of the most crucial documentations in the domain of travel and transport. Stored in a repository called Computer Reservation System (CRS), this record consists of important passenger details including his/her name, contact information and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes an extremely meticulous and time-consuming task for the staff at the back-end to document such comprehensive information. And so, RPA enters the picture to help out. Software bots can efficiently enter and store the PNR information of more number of passengers in a day than humans manually can. Moreover, any change in the PNR information can be instantly updated by the bot without any hassle. Moreover, automation also makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!
Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be repetitive and unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update any ticket cancellations on the system, and automatically declare the vacancy of the specific seats in the transport. Moreover, refund transactions can also be carried out without hassle via automation software.

It has been scientifically proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without the adequate amenities and facilities, the travel experience can turn out to be disastrous. So, we owe it to the heroes of our travel adventures, i.e. the travel industry personnel, to help them get rid of monotony and stagnation and help them ascend in their professional journeys. Let’s welcome the automation revolution today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

RPA IN SUPPLY CHAIN: Is Automation the Next Big Thing in the Supply Chain Industry?

“Supply always comes on the heels of demand,” said Robert Collier.

It’s no secret that goods and services offered in the global market are what enable our day-to-day functioning in a bustling world. From grocery and furniture, to ultra-modern technical equipment and professional services, the interplay of demand and supply prevails at every level. While availing of the products and services offered, one seldom considers the tedious and lengthy supply process involved in ensuring a hassle-free fulfilment of customer demands. While the basic structure of the closely integrated supply chain remains the same, the process has also gone through a number of changes over the span of the past century, owing to large-scale technical advancements. Thus, it follows that it is extremely important for those involved in the supply chain to be up to date with the various developments in technology and communication. In such a scenario, should rule-based supply chain tasks such as payment processing, barcode verification and transportation, hold the supply industry back?
We’re back with a blog, and today, let’s look at some ways in which RPA can transform the face of the supply chain industry:

1.FROM SHIPS, TO AIRPLANES…AND MANUAL TRACKING TO AUTOMATION!
When the very process of shipping has become so much easier and more efficient, why should shipment tracking continue to be old-school? It’s not uncommon for customers to demand constant updates on the whereabouts of their shipped or to-be-shipped products. However, one seldom considers the monotony involved on the other side of the communication process. In order to track the shipping status of a product, the employee manually checks the request mails and enters each tracking code into the ERP software; and then reports back to the concerned customer with the shipping status. Enter, the age of RPA, where your process bot not only satisfies the customer by providing the accurate shipping status, but also relieves the overworked employee and paves way for more productive activities.

2.“YOUR ORDER IS BEING PROCESSED…” BY A HUMAN?
With the advent of online retail websites and virtual, efficient modes of transaction, placing orders has become extremely customer-friendly. However, it is also important to ensure that this ease of transaction holds good at both ends of the business. While a lot of leading retailers have managed to install relevant software to process and confirm orders, it is unfortunate that some of them continue to adhere to age-old manual transaction systems. With RPA, retailers can automate a host of extremely repetitive transaction-related processes, including processing orders, sending confirmation mails/messages, and back-office tasks such as data entry and certain customer-service processes.

3.COMMUNICATION IS THE KEY – BUT WHY SHOULD MONOTONY BE THE LOCK?
Communication, by itself, is a largely dynamic and an inseparable aspect of business. However, certain aspects of professional communication, such as sending automated emails and messages, can be repetitive and monotonous. And so, automating these processes can relieve the employees of manually sending out the same communication to a hundred different customers; and instead, focus on enhancing their communication skills in order to uplift their business.

4.NECESSITY IS THE MOTHER OF INVENTION…BUT MONOTONY IS THE BARRIER TO INTERVENTION
Throughout history, innumerable inventions and discoveries have emerged owing to the ever-growing demands of the human race. As a result, we have been able to progress to unprecedented heights, and achieve seemingly impossible endeavours. With invention, it is also important to keep track of the manufacturing process in order to ensure that there is enough supply in proportion to the demand. RPA helps employees by alerting retailers when the stock for a particular product diminishes. In this way, RPA has made the inventory management domain extremely efficient and profitable.

5.THE ‘DEMAND-SUPPLY’ DYNAMICS…
Needless to say, supply of any product or service is directly proportional to its demand. Thus, it follows that for any retailer, it is of paramount importance to possess a thorough understanding of the market, along with the latest trends in consumer demands. The collection of data for this process can be tedious and time-consuming; and thus, tends to bog down retailers with monotonous tasks. Advancements in data science and machine learning have improved this situation to a great extent, by predicting consumption patterns of customers, and accordingly providing relevant recommendations pertaining to the same. Thus, retailers now typically spend much lesser time in deciphering consumer patterns and making predictions.

6.NOW, SUPPLY CAN BE DRIVEN BY SELF-DRIVING VEHICLES!
Last, but not the least, RPA can do wonders in product transportation. From transporting raw materials from one industry to another, to delivering the finished products to the market or directly to the customer, the transport system literally forms the backbone of the supply chain. However, the drivers of these vehicles are often subjected to long hours of travel, often without any respite. Self-driving vehicles can ensure efficient supply of the products, while also eliminating the hectic schedules of those involved in the process.
Besides the above listed processes, RPA and AI can also bring about a world of change in the supply chain in terms of automating a host of other business processes, including vendor management, supplier performance management, logistics operations, distribution and sourcing.

As long as there is demand, there will be supply. And this permanence of the supply industry makes it all the more a good candidate for RPA.

Sources:
1. UiPath
2. Maruti Tech

CENTRE OF EXCELLENCE – Walking the Extra Mile in RPA

“Excellence is a continuous process and not an accident,” said Dr. A.P.J. Abdul Kalam.

While it is a great idea to apply RPA to business processes and ascend in your business, automation is certainly no cake-walk. Without proper planning, development and testing, an RPA framework is incomplete, and might face countless obstacles on its way to success. In our blog on RPA development framework, we told you about the various stages and phases that an RPA project has to pass through before it may be deployed to automate the process in question. However, is RPA framework independently sufficient to ensure efficient functioning of the bot?
We’re back with a blog; and today, let’s talk about a unique RPA feature, Centre of Excellence, that goes beyond the technicalities involved in Robotic Process Automation, and seeks to establish a healthy environment for the process robot, so that it can continue to thrive in the respective industry in which it has been deployed. Moreover, XLNC Technologies consists of its very own Centre of Excellence, which has been certified by Automation Anywhere!

1. What is Centre of Excellence?
One of the main concerns for a lot of automation software providers as well as their clients is the fear of failure of the RPA project due to faulty design, poor governance and so on (you can check out our blog for more dope on this). If the poor bot is surrounded by unsupportive infrastructure and untrained staff, no amount of perfection in the implementation process comes in handy when the bot is actually deployed into such a setting.
So, if there are failures, do we do nothing about them? There are certain methodologies that can help you to effectively counter these RPA failures. All of which are packaged in the Centre of Excellence. The Centre of Excellence is a unique RPA feature that consists of various long-term strategies, which establish a strong infrastructure for the process robots to be deployed; as well as strive to mentally prepare different individuals and groups to easily welcome RPA into their organizational structure.

2. Presenting Centre of Excellence by XLNC: Now officially certified by Automation Anywhere!
And now, let’s look at the various exciting features that our very own Centre of Excellence by XLNC Technologies encompasses. We are delighted to inform you that our esteemed Centre of Excellence has been certified by Automation Anywhere! With our COE, we strive to build a solid foundation on which to set up this unique world of automation. Come, let’s check the various features that XLNC’s Centre of Excellence possesses:

a. The train of RPA can run only if you ‘train’ the passengers…
“Job training empowers people to realize their dreams and improve their lives,” says Sylvia Mathews Burwell.
And that’s why our Centre of Excellence incorporates training as an integral part of the RPA process. Right from the planning to the delivery stage, trainers try and loop every relevant team member, from executives to the topmost management, and train them about the various aspects of RPA. These persons discuss the purpose of this RPA project, the logic behind a particular solution, how it should be developed, and the possible benefits that the organization as a whole, as well as specific individuals will achieve once the solution is deployed. Such training helps employees to shed their inhibitions with regard to the ‘alien’ automation technology that is about to impact their organization in a major way; and instead, embrace it in all its glory, and contribute to facilitating a conducive automated environment.

b. Cause “United we stand, divided we fall”!
Yes, we are always there for our clients, constantly supporting and guiding them through the topsy-turvy journey of automation. But, hang on. Is it always good to depend on an external source in order to introduce a change to the business setup? XLNC Technologies strongly believes that it is important for organizations and individuals to be able to take their own decisions and take their business solutions to the next level. After all, it’s always a good idea to have your internal support-systems in place, rather than investing on external services.
Having said that, it is but natural for individuals and departments within an organization to be unaware of, and/or skeptical about this rather upcoming and new technology of automation and process robots. In such a situation, isn’t it the most logical idea to get in touch with an automation software provider? XLNC’s COE understands your dilemma, and provides you with the perfect solution – solution groups.
Following the detailed planning and the chalking out of an end-to-end process, we begin the actual development stage. Here, different team-members can buddy up with the automation software provider or consultancy, and understand the technicalities and whys and hows of things. With this knowledge sharing taking place, it is possible to educate them about the limitless possibilities of RPA, not just for the organization, but also for themselves. This not only provides the employees of an organization with general information about RPA, but also makes them independent enough to carry out their own project without the help of a third party should they wish to go in for another RPA project sometime in the future. This helps one to reduce the instances of RPA failure, as well as ensures that an internal solution group is created within the organization itself.
It’s always a good idea to consider life from a long-term perspective: and our COE does just that!

c. Knowledge is supreme; storing the knowledge is even more crucial!
We all agree that it is knowledge which comes in handy during times of confusion and doubt. However, if this knowledge is not effectively stored and utilized, it ceases to hold any value. Enter, our Knowledge Management System. KMS is your one-stop database for all the information and repertoire of previous activity that you may require for all your future RPA ventures.
Knowledge Management System helps you keep a systematic record of any obstacle that may come our way during the end-to-end RPA development process. This becomes a repository of sorts, which an organization can refer to, should it be met with any impediments during future operations. And that’s why it becomes your point of reference, if you need to be reminded, at any time, about the adventures you underwent in your previous RPA journey!

d. Who said labs must have test-tubes and chemicals bubbling on a burner stand?
RPA can have a lab, too – and a very unique and exciting one at that. Our COE ensures that the RPA labs consist of important tools and displays related to automation. New customer? No worries. He/she can instantly get a hang of your services by looking at the various props and tools displayed in your lab. New trainees? Bring it on! Your lab can be a training-ground for your trainees to grasp quality information about automation.
So, there we are, with the various features of ‘Excellent’ Centre of Excellence. It is always important to ensure that any project is not only supported by a good process and plausible implementation techniques, but is also backed by a strong infrastructure for it to perform effectively. And with XLNC’s COE, one can certainly ensure a smooth and hassle-free deployment of your process bots.

RPA Training: In a Nutshell

John F. Kennedy rightly stated: “The human mind is our fundamental resource.”

However, what happens when the limitless, dynamic capabilities of the human mind are confined to repetitive, static and rule-based tasks?

The modern-day technological revolution has brought about significant advancement at various levels, giving rise to a much more efficient world. But…hang on. Is it really that hunky-dory?
If technology is to continue to function at an optimal level, it is extremely essential to bring about a transformation in the way we utilize our human resources. Let’s not forget that it is our human intellect that has brought about this technological revolution in the first place! And that’s exactly why it’s important to eliminate those vacancies for rule-based and monotonous tasks, and pave way for our software robots to take over.
We’re back with a blog, and today, let’s discuss, in depth, the need for our current working generation to shed certain stagnant practices, and re-skill itself to contribute to a more efficient and automated world. But…wait. In case you haven’t checked our earlier blogs on RPA Foundation and RPA Advanced certification courses, you can check these out to establish the context. And now, let’s carry on:

1.OKAY GREAT. BUT HOW WILL I BENEFIT AT WORK WITH THE ADVENT OF AUTOMATION?
Contrary to popular belief, RPA doesn’t take away your job. Rather, it replenishes various organizational sectors with increased efficiency, and paves way for more intellectually challenging jobs to be brought to the table. Here are some benefits that you, as an employee, can avail of by adapting to RPA:

• As per Statista reports, the RPA industry will be worth $3.1 billion by 2019, and $4.9 billion by 2020.
• According to Automation Anywhere, 75-375 million people will re-skill themselves to be employed in the RPA sector.
• Automation Anywhere reports also suggest that 52% experts agree that RPA will create more jobs by 2025.
• In Europe, significant RPA growth is expected in the domains of manufacturing and logistics.
• As per Transparency Market Research, RPA is expected to experience a worldwide annual growth rate of 60.5% by 2020.
• The RPA industry is expected to pave way for nearly 2 lakh jobs in India by 2021 (source: Economic Times)

2.BUT…WHERE CAN I LEARN AUTOMATION?
Hello, there! You’ve come to the right place. At XLNC Academy, we offer you extensive RPA Foundation and Advanced training in partnership with Automation Anywhere. Are you a beginner about to take baby steps into the RPA world? The RPA Foundation course can usher you in with ease.
Are you an RPA professional looking for career advancement and better salary prospects? Then the RPA Advanced course can take care of the rest.
Here’s a recap of the trademark features of our RPA courses:

• 3 days’ courses
• Over 20 modules per course
• 21 hours’ instructor-led online live training
• Tailor-made foundation course for beginners
• Easy finance options (EMI/cash-wallets)
• Post-course support
• Trainers with industry experience
• 1-year free access to 80+ courses, including Six Sigma, Big Data and more
• World-class curriculum
• Certification by Automation Anywhere upon completion of the Advanced course
• Guaranteed internship on passing the Advanced course*
• Opportunity to work with XLNC*

*Conditions Apply

3.“SOUNDS GOOD! MAY I KNOW A LITTLE MORE ABOUT YOUR ACADEMY?”
By all means! Since its inception, XLNC Academy International Pvt. Ltd. has been dedicated to providing highly specialized online training and educational courses, including Lean Six Sigma, Prince-2, Big Data, Robotic Process Automation etc., that helps improvise business processes and strengthen the workforce. As a premier training institute, XLNC Academy ranks among the top 10 Asian training institutes, offering over 50 international certification courses across the globe with the help of various media, including e-learning, online virtual training and traditional classroom training.
Here are some of our unique accomplishments:

• It’s official! – We’re official implementation and training partners with Automation Anywhere.
• Take your pick – We administer more than 113 classroom and online live training programs.
• XLNC worldwide – Our training programs have been internationally accredited.
• Top 10! – We’re amongst CIO’s list of top 10 automation companies in the world.
• Centre of ‘XLNC’ – Our Centre of Excellence has been endorsed by Automation Anywhere.

So are you ready for an enriching and elevating 2019? Then what are you waiting for?
To enroll for our courses, visit us here:
1. RPA Foundation
2. RPA Advanced
Or, call us toll-free on 1800-212-9562

RPA FOUNDATION CERTIFICATION: Here’s Everything You Need to Know About our RPA Foundation Training Course

Robotic Process Automation is the new buzzword in town. A number of high-end companies are looking to adopt software bots to perform repetitive manual tasks that prevent vertical mobility. According to McKinsey Global Institute, 75-375 million people will reskill themselves to be employed in the RPA sector by 2030.
Thus, it follows that possessing sound knowledge of automation and process bots can open up a whole new world of opportunities for the learners with respect to better salary prospects and a promising career. What’s more, the learner also gets officially certified by the automation software giant Automation Anywhere at the end of the RPA Advanced certification course!

1. “BUT…HANG ON. THIS IS THE FIRST TIME I’M HEARING THIS TERM ‘RPA’…” – REST ASSURED!
The RPA Foundation Training course is a preliminary course on Robotic Process automation. This course seeks to set up a strong foundation of RPA, and helps to clarify basic RPA concepts. By the end of the course, even total beginners in the field of RPA will have a fairly detailed understanding of the field of RPA; and will be able to create and apply process bots with ease. Moreover, successful completion of the course ensures the learner’s eligibility for the Automation Anywhere certified advanced RPA training course.

2. SO ARE THERE ANY PREREQUISITES TO TAKING UP THESE COURSES?
The RPA Foundation Certification course is open for persons hailing from any industry or educational background. By the end of the course, even RPA beginners will have sufficient knowledge to build a basic bot.
All you need is a keen interest in the domain!

3. WHAT ARE THE FEATURES OF THESE RPA COURSES?
We understand your need to understand every aspect of the RPA course before going ahead with enrolling for the same. Here are some exclusive features of our RPA courses:

• 3 days’ course
• Over 20 modules
• Tailor-made for RPA beginners
• 21 hours’ instructor-led training
• Preparing for advanced level certification
• Easy finance options (EMI/cash-wallets)
• Post-course support
• Trainers with industry experience
• Free additional six-sigma courses
• World-class curriculum
• XLNC Academy certification

So what are you waiting for? To know more about our RPA Foundation Course (and then enroll!), visit us here!

References:
Automation Anywhere

 

The ROLE OF A SOLUTION ARCHITECT: Here’s How an RPA Solutions Architect Plays an Integral Role in the Automation Process

“A good design will actually design the company,” says Donald Norman.
Especially so, when a company desires the company of bots. All along, we have been telling you how RPA is the need of the hour, and the various processes and trivia involved in the project framework delivery. It is no surprise that the actual development and deployment process in RPA forms an extremely integral part of the entire project; and any errors in these processes can result in the creation of faulty bots. However, are processes directly handed over to the developers in order for them to bestow life on the process robots? Just as a home needs an architect to design its various chambers, automation also requires one to carefully construct a systematic framework to be implemented in the project. Let’s welcome the architects of automation, solution architects! In our earlier blog, we’ve already discussed, in a nutshell, 5 different job profiles in the RPA domain. We’re back with a blog, and today, it’s time to dedicate a few minutes and paragraphs to the persons who form the pillars of automation.

1.HAVE WE PLANNED OUT OUR PLAN ADEQUATELY?
While planning is a crucial step, one must ensure that the plan addresses all important and intricate phases and aspects of the venture, so that the implementation can be smooth and hassle-free. It is the responsibility of a Business Analyst to study the various processes of a business and then decide which of these processes may be automated. It is here that the Solution Architect steps in. The role of a Solution Architect begins when this automation idea needs to be put into practice, but requires a systematic approach for this implementation to be carried out.

2.CAPTURING THE AUTOMATION PROCESS FOR YOUR BUSINESS PROCESS
The Solution Architect devices effective process maps and comes up with relevant solutions that can boost the automation process to a great extent, and act as a framework for the RPA developers to easily step into their roles. The solution architect essentially designs two types of process maps or designs – PDD or Process Design Document; and TDD, or Technical Design Document. While the former design is aimed at addressing the ‘as-is process’ of the RPA project, the latter one attempts at capturing the ‘to-be process’.
Once the processes to be automated have been earmarked by the Business Analyst, the Solution Architect then carefully studies these processes, and determines how the automation can be carried out in order to meet the requirements of the company as evaluated by the Business Analyst. The Solution Architect has to constantly keep in mind the aims and objectives of the automation process that have already been agreed upon by the clients as well as the automation providers; while also presenting a tangible and plausible solution for automating the rule-based task in question.

3.PROCESS DESIGN DOCUMENT
The Process Design Document focuses on the overall automation process, from data gathering, process standardization and recommendations, to development, testing and deployment of the process robots. The solution architect constantly communicates with the Business Analysts and Project Managers in order to ensure that there is no disagreement between the persons involved in the process; and to bridge any discrepancies in the process.
It is after the development of the Process Design Document capturing the as-is process, that the Standard Operating Procedure or SOP may be devised in order to break down the complex processes and sequences of the plan and ensure easy programming. One also needs to design the process capture template, modeling standards and process maps, before the actual development procedures commence.

4.LET’S GET TECHNICAL!
Now, we have successfully completed the as-is process, and received a thumbs-up for the same from the clients, as well as the various other persons involved in the project. We have also successfully completed the recommendations phase, wherein the specific RPA processes to be carried out are earmarked, and the unnecessary ones are eliminated, with detailed analyses of cost benefits and feasibility. Now, our RPA developers are almost all set to take the RPA project to the next level by actually creating our bots. But…are we missing out on something?
The role of the solution architect does not simply end at producing the Process Design Document. While the PDD helps in identifying the various stages and phases of the project, this document is not sufficient in itself for the RPA developers to take over their herculean task. The Solution Architect now has to create and document another design specially dedicated to the RPA developers; namely, the Technical Design Document or TDD. The Technical Design Document focuses specifically on the guidelines to be followed by the RPA developers while developing the bot; as well as the technical specifications to be employed in the software. This document enables our able RPA developers to follow the plan through with ease, and with a systematic framework to fall back on during times of confusion or doubt. Along with the TDD, a Target Operating Model is also designed in order to chalk out the vision or aim of the RPA development project.

In this way, the Solution Architect acts as the backbone of the RPA development process; carefully setting up the foundation of the RPA project so that the construction may become easier and hassle-free. The solution architects ensure that the plan does not simply remain a shallow idea, but is made viable, plausible and accessible to all the persons involved in the project.

THE PROS AND CONS OF AI: A tightrope walk

Artificial Intelligence: A Boon or a Bane?

With respect to Artificial Intelligence, the buzzword of the 21st Century, Dave Waters says:

“Artificial Intelligence is an infant at best. Once it becomes a teenager and believes it is smarter than its parents, will AI rebel?”

In today’s rapidly advancing world, the term ‘Artificial Intelligence’ is certainly not uncommon to hear or read, in magazines and blog posts (such as those posted by XLNC!); at business meetings and on television. In our everyday lives, a lot of us apply AI technology to our mundane organizational as well as other personal tasks, more often than not without even realizing its presence. However, a substantial population of individuals and groups are still extremely skeptical about this illusive technology, and the idea of machines functioning autonomously without human intervention. While AI enthusiasts often sound gung-ho about the fields of Machine Learning and Automation – claiming these to make life more efficient and dynamic – a lot of others still struggle with getting over the apprehension that AI might take complete control of human life, leaving us slaves to a Frankenstein’s monster.
We’re back with a blog; and today, let’s discuss the various conventions and perceptions associated with the AI technology; and objectively evaluate AI’s benefits and drawbacks against the backdrop of the 21st Century world:

I.Hey! AI ain’t all that bad, after all…
For those of you who are apprehensive and skeptical about embracing a technology as “frightening” and “overpowering” as Artificial Intelligence, we’re here to break the ice between AI and you. Here we are, with the positive side of Artificial Intelligence:

a.Artificial Intelligence does not recognize intellectual laziness
While human intelligence has managed to achieve leaps and bounds in various fields at different levels, it is always highly susceptible to spells of complacence and “intellectual laziness”. That’s where AI steps in. Siri, Alexa and Cortana do not tire of assisting you regardless of the time of day or night (for more dope on this, check out our previous blog on chatbots – http://xlnctechnologies.com/5-ways-in-which-chatbots-are-the-best-assistance/); and your personalized AI tutors will never tire of teaching you or helping you with teaching others. This is one of the reasons for Artificial Intelligence being promoted over manual task completion.

b.To err is human, so humans created Artificial Intelligence.
Einstein famously said, “A person who never made a mistake never tried anything new.” As living beings, mistakes and blunders have always been a simultaneous process alongside the successes and accomplishments. However, Artificial Intelligence is definitely not a blunder (okay, hang on…we’re coming to the cons!). When programmed accurately, an AI technology is less likely to commit errors; and is usually flexible across different platforms.

c.‘Cause humans are so quick, they find themselves too slow…
Today, the world is now resorting to quickness and instantaneousness in whatever it does – so much so, that the natural speed of humans is sometimes too slow for this world. And so, AI bridges the gap between the fast progressing world and the people residing in it, by providing faster and more efficient ways and means of reaching the desired ends. AI is being widely used in almost all sectors today, including healthcare, education, transportation and communication, and defense and military, in order to ensure speed and accuracy with minimal compromise on either.

d.Your AI is sensitive, but not emotional.
While chatbots and GPS may be courteous and sensitive to your needs, they certainly do not possess deeper emotions and mood-swings; and you can rest assured that they will not complain of overwork and fatigue. And such a detached concern for the customers ensures that they can be reliable, diligent and caring, even when the work is strenuous and hectic.

II. AI ain’t all that good either…
But, are we headed towards utopia? Is AI really so perfect that one can totally overlook even remote possibilities of failures or disadvantages? Most definitely not! Just like everything else on this earth, AI, too, has two sides; and a lot of people are skeptical about applying this technology for this reason. Come, let’s evaluate the various drawbacks of AI, and brainstorm on each:

a.Yes, my processes will be more efficient, but at what ‘cost’?
Once installed and applied to our day-to-day lives, Artificial Intelligence can certainly be quite viable and cost effective. However, in the first place, it is important to install it to our already existing systems and ensure that it functions optimally and independently. And these processes are not exactly economical. Designing the specific tool of AI and then training the machine to operate without human intervention can be an expensive task, and one needs to be prepared to incur the expenditure in order to enjoy the results later.

b.Your AI is emotionally intelligent, but sometimes not intelligently emotional
Yes, AI may have been designed to understand human emotions and analyze sentiments. AI may also be able to carry out complex tasks that humans may never be able to undertake. However, there is a certain depth in perception and perspective that no machine has ever been able to touch, at least till now. And due to this incapability, AI ventures can sometimes turn into not-so-pleasant adventures. For example, in 2016, Microsoft’s Twitter chatbot created havoc when it began abusing, and passing pro-Nazi comments such as “Hitler was right.” While this experimental chatbot, Tay, was only imitating some humans who had been playing mischief, the situation was certainly alarming. Had the AI device been entirely controlled and mediated by a human, the situation may have probably been handled better.
AI technology may be perceived as an innocent child whose mind, though extremely active, is a clean slate. It is the responsibility of humans to ensure it doesn’t waiver from the right path.

c.“Creativity is intelligence having fun.” Einstein meant this only for human intelligence.
Artificial Intelligence apparently cannot have fun beyond a certain extent – it is limited to the innovative strategies and programming already stored inside them by humans. And so, intrinsic creativity does not figure anywhere here. That’s a faculty exclusive to humans – and processes sans human intervention can, well, only do so much to help matters.

d.While taking the help of machines, are we becoming machines ourselves?
This is one of the greatest concerns that the modern, artificially intelligent world is having to face in the recent times. There is always a threat that Artificial Intelligence can replace human intelligence in a big way; however, a lot of us don’t realize that as creators of Artificial Intelligence, it is we who have the upper-hand over our creations. As users, one must realize that machines and technology are not meant for encouraging intellectual laziness and procrastination; but rather, for facilitating increased efficiency and application of one’s intellect. And any device, when misused, can be detrimental to society and individuals. AI is no different.

Source:

https://www.infoworld.com/article/3184205/technology-business/danger-danger-10-alarming-examples-of-ai-gone-wild.html#slide2

MEET YOUR CHATTY CHATBOTS: 5 Ways in Which Chatbots are the Best Virtual Assistants

“Chatbots are the new websites, and messaging platforms are the new browsers,” someone said.

Personal assistants and secretaries have existed for as long as there have been people at higher posts in offices and companies. Whether it’s typing out a letter or sending out invites for meetings, they have done it all. While these jobs of helping out another person at work have ensured enough employment generation through the decades, we can all agree that these jobs are far from lucrative. The rule-based, repetitive tasks often tend to reduce people to two hands performing uninteresting tasks without applying their intellect.
So how about a personal assistant who is ever-willing to help – whether it’s setting your alarms or informing you about today’s weather; or simply raising your spirits with a joke or tongue-twister when you’re under the weather. Welcome to the world of chatbots, your 24/7 personal assistants!
We’re back with a blog, and today, let’s dedicate a blog post to our dedicated, diligent, and sometimes quite eccentric, virtual assistants. These virtual assistants have been around for quite some time now, starting with the first of their clan, Apple’s Siri. According to Go-Gulf, the number of people using virtual personal assistants has been estimated to reach 1.8 billion by 2021. Today, we have a handful of virtual assistants; including Microsoft’s Cortana, Amazon’s Alexa, and Google’s Google Assistant for smartphones and Google home; performing a world of tasks for every day:

1.Your chatbots don’t sleep at work. And they’re at work ALL THE TIME.
Let’s face it. Human assistants must not be overworked under any circumstances; and they deserve their 7 hours of sleep and timely breaks. Ever observed Cortana or Alexa not in their seats owing to tea-break or simply because they have already finished the given hours of service? Your chatbots are never, ever exhausted. Whether you want them to carry out extensive research for your business, or entertain you with a poem on one of those insomniac nights, they are available 24/7.

2.Hundred queries, one assistant!
Life can certainly be chaotic and confusing sometimes. And don’t we all look for that go-to person to consult during times of confusion? But how many queries can even the most learned and well-informed person answer at once? Yes, let’s face it – humans do have their own limitations, and it’s alright. And that’s why we have designed virtual assistants who can perform tasks that humans generally can’t – such as processing, with unbelievable accuracy, hundreds of queries asked at the same time from a thousand different devices; and providing suitable, spontaneous, and sometimes even witty responses to every individual. That’s the beauty of Artificial Intelligence.

3.Chatbots are like chameleons – they can adapt themselves to every scenario!
As discussed before, humans cannot be everywhere; and different online platforms have been designed by us in order to facilitate easier and more efficient communication across the globe. With chatbots having entered the scene, the question arises as to whether these awesome assistants can be integrated to the vast repertoire of systems and platforms built by us over the years. The answer is a resounding YES! Your chatbots are like chameleons – they can easily change colour in order to adapt themselves to the environment they are exposed to. Thus, they set up shop at practically any domain; helping you with your queries and organizing sprees; your chaotic moments and phases of boredom.

4.No, your chatbot shall not demand salary on the 1st of the coming month!
While the job profiles of customer service executives and personal assistants have always ensured employment generation, these occupations, needless to say, function on salary basis. You cannot, and must not, hire a person with dismal or no income provided to him/her. However, chatbots do not need three square-meals a day. They are more than happy to reside in the software platform in which you place them, making it their forever home; and when you ask Siri or Google Assistant whether they have families of their own, their ultimate happiness is in serving you! Other virtual assistants and chatbots are no different. It is quite economical to maintain your chatbot; updating it from time-to-time and modifying it to meet the requirements of the given platform.

5.Human spontaneity minus human impatience = Chatty Chatbot!
Your chatbot can converse with you about almost anything under the sun – keeping the to-and-fro nature of human conversation intact, while also eliminating the negative aspects of the same; such as boredom and impatience. This gives customers a near-perfect interaction experience, where they are helped by the chatbots with great precision, regardless of the time of the day/night, and the complexity level of the question.
And last but not the least, chatbots can even be customized to entertain you in whatever rational way you deem fit – right from playing games with you, to reciting poems or jokes, and engaging in occasional situational comedy during the course of your conversations.

Artificial Intelligence can certainly make life more efficient in every way; and the ‘chatbot’ wonder is probably the best example of the same. However, chatbots go one step beyond the macro level of Artificial Intelligence, to include the benefits of AI’s subfield, Machine Learning; which enables them to carry out their tasks independently, without human intervention. In a lot of ways, having bestowed life on AI and ML, humans have created forces that are capable of performing unbelievable feats that humans are either totally incapable of, or require to invest excessive amounts of time and effort to complete. However, it is important to keep in mind that it is, after all, the human caliber and intellect that has led to such an invincible creation in the first place; and so, it is our responsibility to use our creations in as optimal and secure a manner as possible.

RPA, EVERYDAY: 5 Ways in Which RPA Helps You in Your Day-to-Day Life

It’s no secret that Robotic Process Automation is slowly taking over the repetitive, rule-based tasks in organizations. Process robots are rapidly paving the way for employees and companies to engage in much more productive and stimulating tasks, and progress in their organizational journey. According to Forrester, the RPA industry will be worth $2.9 billion in 2021. However, Robotic Process Automation has also taken over a significant place in our day-to-day lives, without even our realizing it. Every day, we interact with different technologies that quietly make our lives a little more efficient, and allow us to focus on more dynamic tasks instead. We’re back with a blog, and this time, we shall discuss some significant functions that RPA performs in our day-to-day lives:

1.Shop assured, as your software bot makes your repository!
You so love that classy pair of shoes. You add it to your cart, Check-out to purchase the product, pay for the product, and successfully place the order, before you get back to what you were doing before. But have you ever wondered what processes take place at the other end? Once you place your order, they are then tracked on repositories, and it is after stock maintenance that your item is finally dispatched to you. If done manually, these tasks are extremely time-consuming and monotonous, and prevent any other form of productive activity that might actually benefit the retail website. And hence, process robots often take over, and make life more efficient; both for the sellers as well as the buyers. Happy shopping and selling!

2.If it’s a WEB, let automation be the spider!
With millions and millions of individuals and groups operating on the internet day in and day out across the globe, web analytics can become extremely complex and tedious. Moreover, such a vast repertoire of users also calls for a wide variety of target groups, leading to extremely diverse consumer needs and requirements. In such a world of cut-throat competition, it is essential for organizations to come up with out-of-the-box advertising and marketing strategies in order to attract the attention of such a wide audience. And in such a case, tasks such as carrying out static web analytics can certainly become tedious and tiring. This is where bots enter the scenario, and crawl the internet to come up with all the data required for advertisers to then consider interesting advertising hacks and strategies. It’s a dynamic world – let’s not limit ourselves by performing monotonous tasks.

3.‘Troubleshooting?’ Shoot the trouble with RPA.
Brainstorming on the solutions to complex organizational problems can cause frustration and boredom in an employee; moreover, since ‘imperfect’ is the synonym for ‘human’, it is but natural for human decision makers to commit errors in their decision making process. However, bots and AI are different. Using RPA and AI, one can automate these troubleshooting processes, thus making work-life more efficient and error-free.

4.How may our process bot help you today, please?
The helpdesk is usually our preliminary go-to area in case of any complications or issues relating to the website or service in question. But have you wondered how the super-humans behind the helpdesk manage to answer you in that courteous tonality despite having just answered fifty calls in the past half an hour? Yes, it can get quite tedious. And let’s face it, the customer-service persons deserve their breaks, too. That’s when process robots enter the picture. Process robots can act as the connecting medium between the customers and customer service personnel; in that it is possible to automate those aspects of the conversation which are static and common to all customers. So, the next time you indulge in a customer-service interaction, remember that it may not always necessarily be a human behind the desk – it could be a bot.

5.Your bot can also roll out your payroll!
Ever experienced a delay in receiving your pay? That’s because the poor humans dealing with your salary have to enter payroll information pulled out from different sources into your payroll system. And this task, of course, is extremely time-consuming and repetitive. Why not recruit a bot for this process? And so, in modern times, there is certainly a probability that a process bot deals with your payroll system.

A lot of times, people fear that RPA might take away from them the humanness afforded to them by their mundane lives. However, the above examples are testimony to the fact that this is far from the truth – process bots do not take away the human angle from a person’s everyday life. They merely help everyday living become more efficient and comfortable.

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