AUTOMATION ANYWHERE V11: Reviewing AA Version 11 and its Successive Versions in a Nutshell

“Humans are not machines – we are something more. We have feeling and experience…” – Dalai Lama

What are you up to right now?
“Reading, of course!” would be your obvious answer. But is that all you are doing at this moment? No, we’re not necessarily talking about the coffee you are probably sipping on the side. Even while reading, you are doing so much more than just scanning through heaps of information. You are actively processing every word being conveyed in this blog. Your mind is not only comprehending information at a breakneck speed, but is also validating the information with previous experiences. You are questioning ambiguous pieces of information and, most importantly, responding to concrete thoughts with abstract feelings and emotions. Isn’t this little exercise proof enough that humans are more than just a pair of hands performing redundant tasks?

And it’s probably this human genius that also came up with a solution to this problem of inevitable monotony  – robots. While physical robots perform all your day-to-day mundane tasks for you in your tangible space, software bots are here to help you with the virtual ones! RPA is one of the most trending topics in the tech world today. This technology has been successfully automating rule-based business processes across various domains, including finance, pharmacysupply chain and so on. And at the backend of automation are software tools that developers swear by during their RPA projects.
We’re back with a blog; and today, it’s time to talk about one of the leading RPA software giants in the world, Automation Anywhere and the features of the 11th version of its AA software tool:

1. MEET VERSION 11 AGAIN, IN ALL ITS GLORY!

Automation Anywhere officially announced the release of its latest Version 11 software, or the Automation Anywhere Enterprise, in December 2017. This version is packed with a number of exclusive features including enhancement in scalability, cognitive automation and increased security.

i) With Workload Management (WLM) being incorporated, Service Level Agreement demands can be systematically prioritized with the help of in-built SLA calculators and the integration of BotFarm. This allows companies to purchase RPA tools based on usage rather than license. Such services allow for SLA demands to be met in a well-optimized and efficient manner.

ii) Besides WLM, V11 also offers Automation Lifecycle Management. This function enables end-to-end automation projects to systematically follow the sequence in which each stage should be completed; i.e. planning, development, UAT and testing and so on.

iii) The software is compatible to cloud provider platforms such as AWS and Microsoft Azure. This allows developers to carry out highly challenging deployment needs with efficiency and ease.

iv) High Availability and Disaster Recovery are features you may also find in the earlier versions. But V11 surpasses mere surface-level recovery, to provide you with bot-level recovery at the grass-root level in case of an interruption.

v) Automation Anywhere’s Control Room is your centralized location that enables developers to handle the scheduling, analyzing and execution of process bots efficiently. With V11, the in-built Bot Insight ensures that predictive operational analytics can now be performed with ease.

Other security features in V11 include:

  • Credential security using locker management
  • CyberArk Solution software (that provides secure storage options for sensitive information)
  • Granular RBAC and other superior security standards. (These ensure that data is highly protected under any circumstance.)
  • Chatbot integration
  • Scheduler APIs
  • AISense which enables efficient image recognition for desktop environments including Citrix, Delphi, Flex etc.
  • Front office automation.

2. VERSION 11.3.1 – ‘CAUSE IT’S TIME FOR AN UPDATE!

While Automation Anywhere V11 is loaded with useful features, there’s always room for upgrades and revisions. And so, the AA Version 11.3.1 goes one step ahead and ensures that the platform includes some more facilities and options. Here’s a sneak peek into the features of Automation Anywhere Version 11.3.1:

i) The Bot Insight Metadata is responsible for gathering data across different processes and applications. With Version 11.3.1, this  is supported on the Standardized Query Language or SQL server which is used to create and store databases of business-related information. This ensures that important information is stored and retrieved with convenience.

ii) AA Version 11.3.1 also supports the configuration of data from multiple Active Directory domains or ‘forests’ to the Horizon Workspace, which is a central repository for corporate information. Worried about the primary catalogue server going down? Rest assured, as Version 11.3.1 also provides a fail-over in such cases!

iii) Version 11.3.1 is also well-integrated with Bot Store, thus making it extremely easy to download and deploy pre-existing software bots.

3. VERSION 11, TAKE 3 – PRESENTING THE LATEST VERSION 11.3.2!

No matter how advanced one may become, there’s always room for improvement. And so, Automation Anywhere’s Version 11.3.2 seeks to incorporate further modifications and updates, thus providing an unimaginably superior automation experience:

i) Version 11.3.2 brings the world a little closer by adding Japanese, Korean and French languages! But hang on, as there’s more to this development than just a handful of additional languages.

ii) With 11.3.2, the focus of Automation Anywhere is more on attaining the seemingly paradoxical function of globalization and localization at the same time. While these two areas may ostensibly sound like binaries, they are indeed two sides of a coin. By achieving globalization, the AA platform seeks to reach out to users from across the globe. This makes it extremely convenient for individuals who are not native English speakers. At the same time, with localization, AA intends to cater to the language and culture specific to a particular region, rather than universally opting for English.

iii) What’s more, this concept of globalization and localization also extends itself to cover every significant area within the AA domain – including support, messages (even older ones), the A-People Community platform, AA University and product demos.

iv) The Virtual Desktop Infrastructure (VDI) acts as a centralized technology for managing virtual desktops and deploying these to the concerned end-user as and when required. The VDI software is an important tool in a number of prominent industries including health and finance. With the integration of Citrix’s Independent Computing Architecture (ICA) with the AA tool, it is now possible to automate VDI more efficiently and ensure greater accuracy and speed.

v) Yes, Application Program Interface or API is not a new addition to AA. But Version 11.3.2 definitely provides new additions to the existing APIs! The API technology is extremely significant in integrating various programs and software components so that users can navigate in hassle-free manner between different applications. With new APIs being introduced in 11.3.2, your processes can be sped up and made super efficient, enabling a more organized and less chaotic workforce!

The Automation Anywhere platform has been providing automation services and solutions to some of the world’s largest companies. The Version 11 and its successive updated versions provide the above-mentioned features to ensure unprecedented levels of accuracy and speed in the global workforce.

 

SOURCES:

A-People

RPA IN LAW: Leveraging Automation in the Legal Industry!

“The law is the public conscience,” said Thomas Hobbes.

Imagine what would happen if there were no rules to follow, no laws to abide by, nobody to help you distinguish the wrong from the right. Would life remain the same as it is now? What would be the repercussions? This brings us to an extremely important and highly discussed terminology, ‘justice’.

It is this sense of justice that ensures every citizen’s well-being and the general welfare of the society. Whether it is cases relating to civil law – including property disputes, contract breaches, defamation etc., or criminal cases ranging from theft and robbery to violence and assault, the legal system works day in and day out to ensure that justice is meted out to the innocent and the guilty are faced with negative consequences. As long as there are individuals and societies and institutions, the legal system can never go redundant. Then, should the domain of law be constricted by redundant tasks? We’re back with a blog; and today, let’s talk about the significant role of RPA in the legal domain:

 1. PAPERWORK CAN BE A LOT OF WORK. SO LET’S WELCOME THE RPA ALTERNATIVE!
Preparing, storing and retrieving hard-copies of legal documents can be a headache for staffs from any industry. Added to this is the vast amount of information being regularly generated in legal firms and institutions, resulting in heaps of unorganized data. So come along, as RPA can help you digitize all your paperwork. Such automation can ensure that your workplace is more organized and efficient and devoid of the jargon and chaos caused due to the accumulation of papers. Have you boarded the digitization flight yet?

2. NOW, RPA CAN PROVIDE SUPPORT TO YOUR SUPPORT DEPARTMENTS…
The support departments are really the pillars of any organization – investing their time and efforts in ensuring its overall smooth functioning. And that’s why it’s important to realize that the support departments also require support in order to ensure professional growth and overcome stagnation. With RPA, important but repetitive business processes such as documenting data relating to on-boarding and off-boarding, tabulating accounts and invoices etc. can be automated, thus ensuring that legal firms are not bogged down by monotony.

3. THINKING ‘IN CLOUDS’ – NOW PROVIDE YOUR CLIENT ONLINE ACCESS TO IMPORTANT DOCUMENTS
It’s safe to claim that the 21st Century belongs to the online world – a world that connects and integrates people like never before. So can the legal industry remain untouched by this digitization? It’s time to save your client from those time-consuming trips undertaken in order to sign agreements and obtain official documents. Now, with the help of cloud platforms, your clients can gain online access to these standardized documents, templates etc., and customize them in accordance with their requirements!

4. OBTAIN SUFFICIENT INFORMATION AND BUILD A STRONG CASE FOUNDATION WITH RPA!
Building a strong case is definitely not a piece of cake. It involves extensive research and information gathering, together with collecting and documenting evidences and incorporating any other important details. A lot of times, lawyers are faced with many challenges in gathering such extensive information and extracting the relevant data from the massive chunk. This monotonous task of segregation is often left to law clerks. With RPA, it is possible to segregate relevant information and store the data in an organized manner. Such data management through RPA can simplify the research process and eliminate monotony.

5. CLIENT RISK ASSESSMENT HAS NEVER BEEN MORE ORGANIZED!
Hang on…your bot’s role doesn’t end with gathering of information. RPA can also help you with client risk assessment – an extremely important albeit tedious task. Bots can organize important client information such as the products or services the client party deals with, records of previous associations of the client with the firm and so on. This ensures that client data is stored efficiently and systematically and is easily retrievable.

Ensuring that the innocent get justice and the guilty meet the consequences for their actions is a challenging task in itself. So, why overburden this extremely significant domain of law with unproductive, labour-intensive tasks? Let’s help the legal domain ascend to new pinnacles!

SOURCES:
1. Asia Law Portal
2. Analytics Insight

RPA IN TRAVEL AND TOURISM: How Automation can Enhance the Tourism Industry’s Journey

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. From unimaginable heights tens of thousands of feet above sea level, to depths where even the sun-rays cannot penetrate, our earth has it all. With such diversity and uniqueness surrounding us, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – relaxing and ‘detoxing’ from the stress and strain levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time around, it’s time for us to look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!
As more and more previously untouched places are now being unearthed, explored and frequented, it is also of supreme importance for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and updatable in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?
With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is extremely integral in any domain, it can become extremely tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process, and all your payments and orders can be efficiently processed while eliminating errors.

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!
Chatbots or virtual assistants are emerging as the embodiments of an intelligent and efficient digital world. As in several other domains, they play an extremely vital role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the paraphernalia of planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!
Passenger Name Record, or PNR, is one of the most crucial documentations in the domain of travel and transport. Stored in a repository called Computer Reservation System (CRS), this record consists of important passenger details including his/her name, contact information and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes an extremely meticulous and time-consuming task for the staff at the back-end to document such comprehensive information. And so, RPA enters the picture to help out. Software bots can efficiently enter and store the PNR information of more number of passengers in a day than humans manually can. Moreover, any change in the PNR information can be instantly updated by the bot without any hassle. Moreover, automation also makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!
Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be repetitive and unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update any ticket cancellations on the system, and automatically declare the vacancy of the specific seats in the transport. Moreover, refund transactions can also be carried out without hassle via automation software.

It has been scientifically proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without the adequate amenities and facilities, the travel experience can turn out to be disastrous. So, we owe it to the heroes of our travel adventures, i.e. the travel industry personnel, to help them get rid of monotony and stagnation and help them ascend in their professional journeys. Let’s welcome the automation revolution today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

RPA AND AI IN HOSPITALITY: 6 Ways in Which AI and Automation Have a Bright Future in the Hotel Industry

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new foods and cultures and cuisines certainly unfolds a new and exciting world before us. The diversity in this planet affords plenty of room for discovering and re-discovering the world around as well as within each of us. However, while having a wonderful time exploring new places and cultures, have we paused to consider the efforts involved in establishing a world conducive to our various adventures? The hospitality industry is definitely the ‘behind-the-scenes’ domain that leaves no stone un-turned to ensure that this process of exploration and discovery is hassle-free and comfortable for every enthusiast. From providing accommodation and transportation, to food and beverage and luxury facilities for its clients, the hotel and hospitality industry works round the clock to ensure we make good memories.
And with the unimaginable growth and expansion taking place today, nearly every nook and cranny of the world is accessible to its eager tourists. Hence, it applies that the hospitality sector must work doubly hard to ensure that these tourists are comfortable in course of their ventures. In such a scenario, it often becomes tedious and time-consuming for humans to be everywhere, shuffling tasks and being superheroes. And that’s where your new-age superhero, Artificial Intelligence, steps in and takes matters forward!
We’re back with a blog; and today, it’s time to consider some brilliant ways in which AI can work wonders in the hotel and hospitality sector:

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…
Welcoming new guests into the hotel premises and ensuring their comfortable and peaceful stay is every hotel’s primary responsibility. However, the bigger and more luxurious the hotel, the more the number of clients; and consequently, the more the amount of efforts exerted by the staff. That’s where automation and AI technology step in to make life more efficient. With the guestroom automation feature, hotel rooms can now be automated to adjust room-temperature levels in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, it is possible for guests to automate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?
The entry and exit of your esteemed guests often translates into the entry of a massive amount of data pertaining to the same. And undoubtedly, this task induces monotony and stagnation, and prevents professional growth for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, that whole chunk of data pertaining to the occupancy status of the rooms as well as extremely integral information to promote sustainable living – such as data on energy saving and staff responses to guest calls can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…
Just like a hotel hosts its guests on a daily basis, the environment around us also continues to host us every single day, providing us with the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs. This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. AI enables all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHATBOT SERVICE…
Like in many other significant domains, chatbots and virtual assistants can play an indispensible role in the hospitality industry, too. These virtual friends are available to your guests 24/7, answering any questions and providing constant assistance. These allow for more efficient and quick customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…
No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, high-end five-star hotels have successfully enabled digital check-in for their guests, wherein the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to acquire the room keys. This is not only a major time-saver for the guests, but also paves way for the hotel staff to engage in more productive tasks pertaining to hospitality and hotel management.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…
Guest reviews are extremely important sources of constructive feedback for any hotel. However, it often happens that this feedback is not very comprehensive owing to dearth of time on part of the departing guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. With digitization, the entire feedback process can be transformed into a more efficient and convenient one. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows for the guests to fill up the feedback forms in a hassle-free and relaxed manner while also increasing the possibility of a more in-depth feedback.
So, here we were, with the 6 major benefits of deploying AI and automation technology into the hotel and hospitality industry. While digitization is certainly the way to go for any hotel to increase its efficiency and productivity, it cannot replace the concern and care provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and rule-based, and to automate these in order to increase overall efficiency and promote employee growth.

SOURCES:
1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

RPA IN SUPPLY CHAIN: Is Automation the Next Big Thing in the Supply Chain Industry?

“Supply always comes on the heels of demand,” said Robert Collier.

It’s no secret that goods and services offered in the global market are what enable our day-to-day functioning in a bustling world. From grocery and furniture, to ultra-modern technical equipment and professional services, the interplay of demand and supply prevails at every level. While availing of the products and services offered, one seldom considers the tedious and lengthy supply process involved in ensuring a hassle-free fulfilment of customer demands. While the basic structure of the closely integrated supply chain remains the same, the process has also gone through a number of changes over the span of the past century, owing to large-scale technical advancements. Thus, it follows that it is extremely important for those involved in the supply chain to be up to date with the various developments in technology and communication. In such a scenario, should rule-based supply chain tasks such as payment processing, barcode verification and transportation, hold the supply industry back?
We’re back with a blog, and today, let’s look at some ways in which RPA can transform the face of the supply chain industry:

1.FROM SHIPS, TO AIRPLANES…AND MANUAL TRACKING TO AUTOMATION!
When the very process of shipping has become so much easier and more efficient, why should shipment tracking continue to be old-school? It’s not uncommon for customers to demand constant updates on the whereabouts of their shipped or to-be-shipped products. However, one seldom considers the monotony involved on the other side of the communication process. In order to track the shipping status of a product, the employee manually checks the request mails and enters each tracking code into the ERP software; and then reports back to the concerned customer with the shipping status. Enter, the age of RPA, where your process bot not only satisfies the customer by providing the accurate shipping status, but also relieves the overworked employee and paves way for more productive activities.

2.“YOUR ORDER IS BEING PROCESSED…” BY A HUMAN?
With the advent of online retail websites and virtual, efficient modes of transaction, placing orders has become extremely customer-friendly. However, it is also important to ensure that this ease of transaction holds good at both ends of the business. While a lot of leading retailers have managed to install relevant software to process and confirm orders, it is unfortunate that some of them continue to adhere to age-old manual transaction systems. With RPA, retailers can automate a host of extremely repetitive transaction-related processes, including processing orders, sending confirmation mails/messages, and back-office tasks such as data entry and certain customer-service processes.

3.COMMUNICATION IS THE KEY – BUT WHY SHOULD MONOTONY BE THE LOCK?
Communication, by itself, is a largely dynamic and an inseparable aspect of business. However, certain aspects of professional communication, such as sending automated emails and messages, can be repetitive and monotonous. And so, automating these processes can relieve the employees of manually sending out the same communication to a hundred different customers; and instead, focus on enhancing their communication skills in order to uplift their business.

4.NECESSITY IS THE MOTHER OF INVENTION…BUT MONOTONY IS THE BARRIER TO INTERVENTION
Throughout history, innumerable inventions and discoveries have emerged owing to the ever-growing demands of the human race. As a result, we have been able to progress to unprecedented heights, and achieve seemingly impossible endeavours. With invention, it is also important to keep track of the manufacturing process in order to ensure that there is enough supply in proportion to the demand. RPA helps employees by alerting retailers when the stock for a particular product diminishes. In this way, RPA has made the inventory management domain extremely efficient and profitable.

5.THE ‘DEMAND-SUPPLY’ DYNAMICS…
Needless to say, supply of any product or service is directly proportional to its demand. Thus, it follows that for any retailer, it is of paramount importance to possess a thorough understanding of the market, along with the latest trends in consumer demands. The collection of data for this process can be tedious and time-consuming; and thus, tends to bog down retailers with monotonous tasks. Advancements in data science and machine learning have improved this situation to a great extent, by predicting consumption patterns of customers, and accordingly providing relevant recommendations pertaining to the same. Thus, retailers now typically spend much lesser time in deciphering consumer patterns and making predictions.

6.NOW, SUPPLY CAN BE DRIVEN BY SELF-DRIVING VEHICLES!
Last, but not the least, RPA can do wonders in product transportation. From transporting raw materials from one industry to another, to delivering the finished products to the market or directly to the customer, the transport system literally forms the backbone of the supply chain. However, the drivers of these vehicles are often subjected to long hours of travel, often without any respite. Self-driving vehicles can ensure efficient supply of the products, while also eliminating the hectic schedules of those involved in the process.
Besides the above listed processes, RPA and AI can also bring about a world of change in the supply chain in terms of automating a host of other business processes, including vendor management, supplier performance management, logistics operations, distribution and sourcing.

As long as there is demand, there will be supply. And this permanence of the supply industry makes it all the more a good candidate for RPA.

Sources:
1. UiPath
2. Maruti Tech

CENTRE OF EXCELLENCE – Walking the Extra Mile in RPA

“Excellence is a continuous process and not an accident,” said Dr. A.P.J. Abdul Kalam.

While it is a great idea to apply RPA to business processes and ascend in your business, automation is certainly no cake-walk. Without proper planning, development and testing, an RPA framework is incomplete, and might face countless obstacles on its way to success. In our blog on RPA development framework, we told you about the various stages and phases that an RPA project has to pass through before it may be deployed to automate the process in question. However, is RPA framework independently sufficient to ensure efficient functioning of the bot?
We’re back with a blog; and today, let’s talk about a unique RPA feature, Centre of Excellence, that goes beyond the technicalities involved in Robotic Process Automation, and seeks to establish a healthy environment for the process robot, so that it can continue to thrive in the respective industry in which it has been deployed. Moreover, XLNC Technologies consists of its very own Centre of Excellence, which has been certified by Automation Anywhere!

1. What is Centre of Excellence?
One of the main concerns for a lot of automation software providers as well as their clients is the fear of failure of the RPA project due to faulty design, poor governance and so on (you can check out our blog for more dope on this). If the poor bot is surrounded by unsupportive infrastructure and untrained staff, no amount of perfection in the implementation process comes in handy when the bot is actually deployed into such a setting.
So, if there are failures, do we do nothing about them? There are certain methodologies that can help you to effectively counter these RPA failures. All of which are packaged in the Centre of Excellence. The Centre of Excellence is a unique RPA feature that consists of various long-term strategies, which establish a strong infrastructure for the process robots to be deployed; as well as strive to mentally prepare different individuals and groups to easily welcome RPA into their organizational structure.

2. Presenting Centre of Excellence by XLNC: Now officially certified by Automation Anywhere!
And now, let’s look at the various exciting features that our very own Centre of Excellence by XLNC Technologies encompasses. We are delighted to inform you that our esteemed Centre of Excellence has been certified by Automation Anywhere! With our COE, we strive to build a solid foundation on which to set up this unique world of automation. Come, let’s check the various features that XLNC’s Centre of Excellence possesses:

a. The train of RPA can run only if you ‘train’ the passengers…
“Job training empowers people to realize their dreams and improve their lives,” says Sylvia Mathews Burwell.
And that’s why our Centre of Excellence incorporates training as an integral part of the RPA process. Right from the planning to the delivery stage, trainers try and loop every relevant team member, from executives to the topmost management, and train them about the various aspects of RPA. These persons discuss the purpose of this RPA project, the logic behind a particular solution, how it should be developed, and the possible benefits that the organization as a whole, as well as specific individuals will achieve once the solution is deployed. Such training helps employees to shed their inhibitions with regard to the ‘alien’ automation technology that is about to impact their organization in a major way; and instead, embrace it in all its glory, and contribute to facilitating a conducive automated environment.

b. Cause “United we stand, divided we fall”!
Yes, we are always there for our clients, constantly supporting and guiding them through the topsy-turvy journey of automation. But, hang on. Is it always good to depend on an external source in order to introduce a change to the business setup? XLNC Technologies strongly believes that it is important for organizations and individuals to be able to take their own decisions and take their business solutions to the next level. After all, it’s always a good idea to have your internal support-systems in place, rather than investing on external services.
Having said that, it is but natural for individuals and departments within an organization to be unaware of, and/or skeptical about this rather upcoming and new technology of automation and process robots. In such a situation, isn’t it the most logical idea to get in touch with an automation software provider? XLNC’s COE understands your dilemma, and provides you with the perfect solution – solution groups.
Following the detailed planning and the chalking out of an end-to-end process, we begin the actual development stage. Here, different team-members can buddy up with the automation software provider or consultancy, and understand the technicalities and whys and hows of things. With this knowledge sharing taking place, it is possible to educate them about the limitless possibilities of RPA, not just for the organization, but also for themselves. This not only provides the employees of an organization with general information about RPA, but also makes them independent enough to carry out their own project without the help of a third party should they wish to go in for another RPA project sometime in the future. This helps one to reduce the instances of RPA failure, as well as ensures that an internal solution group is created within the organization itself.
It’s always a good idea to consider life from a long-term perspective: and our COE does just that!

c. Knowledge is supreme; storing the knowledge is even more crucial!
We all agree that it is knowledge which comes in handy during times of confusion and doubt. However, if this knowledge is not effectively stored and utilized, it ceases to hold any value. Enter, our Knowledge Management System. KMS is your one-stop database for all the information and repertoire of previous activity that you may require for all your future RPA ventures.
Knowledge Management System helps you keep a systematic record of any obstacle that may come our way during the end-to-end RPA development process. This becomes a repository of sorts, which an organization can refer to, should it be met with any impediments during future operations. And that’s why it becomes your point of reference, if you need to be reminded, at any time, about the adventures you underwent in your previous RPA journey!

d. Who said labs must have test-tubes and chemicals bubbling on a burner stand?
RPA can have a lab, too – and a very unique and exciting one at that. Our COE ensures that the RPA labs consist of important tools and displays related to automation. New customer? No worries. He/she can instantly get a hang of your services by looking at the various props and tools displayed in your lab. New trainees? Bring it on! Your lab can be a training-ground for your trainees to grasp quality information about automation.
So, there we are, with the various features of ‘Excellent’ Centre of Excellence. It is always important to ensure that any project is not only supported by a good process and plausible implementation techniques, but is also backed by a strong infrastructure for it to perform effectively. And with XLNC’s COE, one can certainly ensure a smooth and hassle-free deployment of your process bots.

RPA Training: In a Nutshell

John F. Kennedy rightly stated: “The human mind is our fundamental resource.”

However, what happens when the limitless, dynamic capabilities of the human mind are confined to repetitive, static and rule-based tasks?

The modern-day technological revolution has brought about significant advancement at various levels, giving rise to a much more efficient world. But…hang on. Is it really that hunky-dory?
If technology is to continue to function at an optimal level, it is extremely essential to bring about a transformation in the way we utilize our human resources. Let’s not forget that it is our human intellect that has brought about this technological revolution in the first place! And that’s exactly why it’s important to eliminate those vacancies for rule-based and monotonous tasks, and pave way for our software robots to take over.
We’re back with a blog, and today, let’s discuss, in depth, the need for our current working generation to shed certain stagnant practices, and re-skill itself to contribute to a more efficient and automated world. But…wait. In case you haven’t checked our earlier blogs on RPA Foundation and RPA Advanced certification courses, you can check these out to establish the context. And now, let’s carry on:

1.OKAY GREAT. BUT HOW WILL I BENEFIT AT WORK WITH THE ADVENT OF AUTOMATION?
Contrary to popular belief, RPA doesn’t take away your job. Rather, it replenishes various organizational sectors with increased efficiency, and paves way for more intellectually challenging jobs to be brought to the table. Here are some benefits that you, as an employee, can avail of by adapting to RPA:

• As per Statista reports, the RPA industry will be worth $3.1 billion by 2019, and $4.9 billion by 2020.
• According to Automation Anywhere, 75-375 million people will re-skill themselves to be employed in the RPA sector.
• Automation Anywhere reports also suggest that 52% experts agree that RPA will create more jobs by 2025.
• In Europe, significant RPA growth is expected in the domains of manufacturing and logistics.
• As per Transparency Market Research, RPA is expected to experience a worldwide annual growth rate of 60.5% by 2020.
• The RPA industry is expected to pave way for nearly 2 lakh jobs in India by 2021 (source: Economic Times)

2.BUT…WHERE CAN I LEARN AUTOMATION?
Hello, there! You’ve come to the right place. At XLNC Academy, we offer you extensive RPA Foundation and Advanced training in partnership with Automation Anywhere. Are you a beginner about to take baby steps into the RPA world? The RPA Foundation course can usher you in with ease.
Are you an RPA professional looking for career advancement and better salary prospects? Then the RPA Advanced course can take care of the rest.
Here’s a recap of the trademark features of our RPA courses:

• 3 days’ courses
• Over 20 modules per course
• 21 hours’ instructor-led online live training
• Tailor-made foundation course for beginners
• Easy finance options (EMI/cash-wallets)
• Post-course support
• Trainers with industry experience
• 1-year free access to 80+ courses, including Six Sigma, Big Data and more
• World-class curriculum
• Certification by Automation Anywhere upon completion of the Advanced course
• Guaranteed internship on passing the Advanced course*
• Opportunity to work with XLNC*

*Conditions Apply

3.“SOUNDS GOOD! MAY I KNOW A LITTLE MORE ABOUT YOUR ACADEMY?”
By all means! Since its inception, XLNC Academy International Pvt. Ltd. has been dedicated to providing highly specialized online training and educational courses, including Lean Six Sigma, Prince-2, Big Data, Robotic Process Automation etc., that helps improvise business processes and strengthen the workforce. As a premier training institute, XLNC Academy ranks among the top 10 Asian training institutes, offering over 50 international certification courses across the globe with the help of various media, including e-learning, online virtual training and traditional classroom training.
Here are some of our unique accomplishments:

• It’s official! – We’re official implementation and training partners with Automation Anywhere.
• Take your pick – We administer more than 113 classroom and online live training programs.
• XLNC worldwide – Our training programs have been internationally accredited.
• Top 10! – We’re amongst CIO’s list of top 10 automation companies in the world.
• Centre of ‘XLNC’ – Our Centre of Excellence has been endorsed by Automation Anywhere.

So are you ready for an enriching and elevating 2019? Then what are you waiting for?
To enroll for our courses, visit us here:
1. RPA Foundation
2. RPA Advanced
Or, call us toll-free on 1800-212-9562

RPA FOUNDATION CERTIFICATION: Here’s Everything You Need to Know About our RPA Foundation Training Course

Robotic Process Automation is the new buzzword in town. A number of high-end companies are looking to adopt software bots to perform repetitive manual tasks that prevent vertical mobility. According to McKinsey Global Institute, 75-375 million people will reskill themselves to be employed in the RPA sector by 2030.
Thus, it follows that possessing sound knowledge of automation and process bots can open up a whole new world of opportunities for the learners with respect to better salary prospects and a promising career. What’s more, the learner also gets officially certified by the automation software giant Automation Anywhere at the end of the RPA Advanced certification course!

1. “BUT…HANG ON. THIS IS THE FIRST TIME I’M HEARING THIS TERM ‘RPA’…” – REST ASSURED!
The RPA Foundation Training course is a preliminary course on Robotic Process automation. This course seeks to set up a strong foundation of RPA, and helps to clarify basic RPA concepts. By the end of the course, even total beginners in the field of RPA will have a fairly detailed understanding of the field of RPA; and will be able to create and apply process bots with ease. Moreover, successful completion of the course ensures the learner’s eligibility for the Automation Anywhere certified advanced RPA training course.

2. SO ARE THERE ANY PREREQUISITES TO TAKING UP THESE COURSES?
The RPA Foundation Certification course is open for persons hailing from any industry or educational background. By the end of the course, even RPA beginners will have sufficient knowledge to build a basic bot.
All you need is a keen interest in the domain!

3. WHAT ARE THE FEATURES OF THESE RPA COURSES?
We understand your need to understand every aspect of the RPA course before going ahead with enrolling for the same. Here are some exclusive features of our RPA courses:

• 3 days’ course
• Over 20 modules
• Tailor-made for RPA beginners
• 21 hours’ instructor-led training
• Preparing for advanced level certification
• Easy finance options (EMI/cash-wallets)
• Post-course support
• Trainers with industry experience
• Free additional six-sigma courses
• World-class curriculum
• XLNC Academy certification

So what are you waiting for? To know more about our RPA Foundation Course (and then enroll!), visit us here!

References:
Automation Anywhere

 

DATA SCIENCE IN YOUR DAILY LIFE: There’s a data scientist behind those movie recommendations!

THERE’S A DATA SCIENTIST BEHIND THOSE MOVIE RECOMMENDATIONS!
Do you remember the last time you watched a Netflix crime thriller movie like “The Departed”, and in turn, received recommendations for other amazing movies such as “The Godfather” or “Gone Baby Gone”? Welcome to the world of data science and Machine Learning!

In the 21st Century postmodern world, every nook and cranny of the world is in the process of becoming connected through virtual reality. CDs, DVD players and even cable television are now being considered “worn out” and “old technology” in order to pave way for more upcoming and happening ones such as Netflix, Prime and YouTube. However, what’s even more upcoming is that this technology seems to understand our unique preferences, and moreover, also suggest other relevant TV shows and web series based on one’s viewing habits. The same applies to online shopping as well – it may have happened scores of times that Amazon suggested other cool Apple products based on your previous iPhone 6 purchase.
The question that now arises is how these websites can be so omniscient as to recognize multiple unique viewing and purchasing habits so efficiently and accurately, an also crawl the database for other similar items and present it to the respective Internet users.

We’re back with a blog, and today, let’s venture into the upcoming and exciting world of data science, which has been popularly termed by Turing Award winner Jim Gray as “the sexiest job of the 21st Century”. Let’s have a sneak peek into the world where data scientists are busy with their numerous algorithms that allow machines to independently carry out these prediction tasks with ease:

1. So what’s so scientific in data science?
While science and technology have ensured that machines and technical equipment make our lives unbelievably efficient and quicker every single day, there is still a severe direct dependence of technological equipment on humans if the traditional sources of science and technology be relied upon alone. It is also important to ensure that technology work by itself for a major part of its functioning, instead of depending on constant human intervention. Moreover, with the inception of modern-day software and myriad online platforms to ensure that the world is well-connected, there is a massive explosion of data produced every single day. Just as it is essential to ensure less clutter and more clarity in our external worlds, the online world also needs to be maintained and de-cluttered on a regular basis. And in order to ensure that the technology of Machine Learning and organization of data may be incorporated to software systems, it is important to move one step beyond traditional science and technology, and embrace the world of ‘data science’.
Data scientists perform a world of algorithms – incorporating scientific techniques and systems in order to organize and store massive amounts of online information. If the internet world is a cobweb of information, data scientists are the spiders – venturing through the silk-threads efficiently.

2.Whoa! So how does a data scientist perform that herculean task?
The job of a data scientist is seeped into statistics and algorithms. Data scientists apply predictive modeling, machine learning and inferential statistics in the course of their work. Applying these different tools and techniques, a data scientist then traces certain unique patterns that are characteristic of specific internet users; and systematically stores this information in the database.
However, the task of a data scientist does not end here. A data scientist also uses the technology of Machine Learning, and allows your software to become independent enough to implement these algorithms effectively, so that the machines do not have to depend on humans every time such predictions need to be carried out.
And that, my friends, is the mystery behind all those Amazon and Netflix recommendations that you receive when you’re on an online shopping spree, or when you binge-watch your favourite web series on that lazy weekend!

The ROLE OF A SOLUTION ARCHITECT: Here’s How an RPA Solutions Architect Plays an Integral Role in the Automation Process

“A good design will actually design the company,” says Donald Norman.
Especially so, when a company desires the company of bots. All along, we have been telling you how RPA is the need of the hour, and the various processes and trivia involved in the project framework delivery. It is no surprise that the actual development and deployment process in RPA forms an extremely integral part of the entire project; and any errors in these processes can result in the creation of faulty bots. However, are processes directly handed over to the developers in order for them to bestow life on the process robots? Just as a home needs an architect to design its various chambers, automation also requires one to carefully construct a systematic framework to be implemented in the project. Let’s welcome the architects of automation, solution architects! In our earlier blog, we’ve already discussed, in a nutshell, 5 different job profiles in the RPA domain. We’re back with a blog, and today, it’s time to dedicate a few minutes and paragraphs to the persons who form the pillars of automation.

1.HAVE WE PLANNED OUT OUR PLAN ADEQUATELY?
While planning is a crucial step, one must ensure that the plan addresses all important and intricate phases and aspects of the venture, so that the implementation can be smooth and hassle-free. It is the responsibility of a Business Analyst to study the various processes of a business and then decide which of these processes may be automated. It is here that the Solution Architect steps in. The role of a Solution Architect begins when this automation idea needs to be put into practice, but requires a systematic approach for this implementation to be carried out.

2.CAPTURING THE AUTOMATION PROCESS FOR YOUR BUSINESS PROCESS
The Solution Architect devices effective process maps and comes up with relevant solutions that can boost the automation process to a great extent, and act as a framework for the RPA developers to easily step into their roles. The solution architect essentially designs two types of process maps or designs – PDD or Process Design Document; and TDD, or Technical Design Document. While the former design is aimed at addressing the ‘as-is process’ of the RPA project, the latter one attempts at capturing the ‘to-be process’.
Once the processes to be automated have been earmarked by the Business Analyst, the Solution Architect then carefully studies these processes, and determines how the automation can be carried out in order to meet the requirements of the company as evaluated by the Business Analyst. The Solution Architect has to constantly keep in mind the aims and objectives of the automation process that have already been agreed upon by the clients as well as the automation providers; while also presenting a tangible and plausible solution for automating the rule-based task in question.

3.PROCESS DESIGN DOCUMENT
The Process Design Document focuses on the overall automation process, from data gathering, process standardization and recommendations, to development, testing and deployment of the process robots. The solution architect constantly communicates with the Business Analysts and Project Managers in order to ensure that there is no disagreement between the persons involved in the process; and to bridge any discrepancies in the process.
It is after the development of the Process Design Document capturing the as-is process, that the Standard Operating Procedure or SOP may be devised in order to break down the complex processes and sequences of the plan and ensure easy programming. One also needs to design the process capture template, modeling standards and process maps, before the actual development procedures commence.

4.LET’S GET TECHNICAL!
Now, we have successfully completed the as-is process, and received a thumbs-up for the same from the clients, as well as the various other persons involved in the project. We have also successfully completed the recommendations phase, wherein the specific RPA processes to be carried out are earmarked, and the unnecessary ones are eliminated, with detailed analyses of cost benefits and feasibility. Now, our RPA developers are almost all set to take the RPA project to the next level by actually creating our bots. But…are we missing out on something?
The role of the solution architect does not simply end at producing the Process Design Document. While the PDD helps in identifying the various stages and phases of the project, this document is not sufficient in itself for the RPA developers to take over their herculean task. The Solution Architect now has to create and document another design specially dedicated to the RPA developers; namely, the Technical Design Document or TDD. The Technical Design Document focuses specifically on the guidelines to be followed by the RPA developers while developing the bot; as well as the technical specifications to be employed in the software. This document enables our able RPA developers to follow the plan through with ease, and with a systematic framework to fall back on during times of confusion or doubt. Along with the TDD, a Target Operating Model is also designed in order to chalk out the vision or aim of the RPA development project.

In this way, the Solution Architect acts as the backbone of the RPA development process; carefully setting up the foundation of the RPA project so that the construction may become easier and hassle-free. The solution architects ensure that the plan does not simply remain a shallow idea, but is made viable, plausible and accessible to all the persons involved in the project.

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