RPA IN REAL ESTATE: Here’s Why the Realty Industry Should Say ‘Yes’ to Automation!

“The ultimate luxury is being able to relax and enjoy your home,” says Jeff Lincoln.

Home – a place to resort to at the end of the day; a zone of shelter and comfort and protection that always has your back when you seek respite from your daily hustle bustle. A home is the place where you truly belong. And with the modernization and population explosion today, the sky is literally the limit for establishing homes. Purchasing a home in today’s time is probably one of the biggest challenges for families and individuals. With growing needs and demands of the generation comes an even more urgent need to design homes that cater to these demands. And that’s where the real estate industry becomes indispensable for modern society.
But let’s think about this – can the real estate personnel achieve their full potential if bogged down by rule-based tasks? We’re back with a blog; and today, let’s see how RPA can transform the real estate sector:

1. NOW DELEGATE LENGTHY RATE CONTRACT DOCUMENTATIONS TO RPA!

Rate Contract is an important documentation, especially when it comes to the real estate. But updating the Rate Contract details manually can often be time-consuming for real estate employees, as it involves monotonous data entry tasks. Allow RPA to step in and help you!
Your process bot can enter Rate Contract details including the vendor code, agreement type, purchase group details and so on and create the Rate Contract based on these details. Moreover, the bot also carries out any further updates to the Rate Contract, thus enabling the real estate to focus on its lucrative journey!

2. MATERIAL REQUISITION HAS NEVER BEEN EASIER!

Transferring of the required raw materials from storage to production involves a number of stages in between. This makes the material requisition process a rather time-consuming one. RPA can help by filling out the material requisition form with the help of key details like date of request, material description and quantity etc. which it receives by mail, typically from the operations team. It then sends out this information to the storage department, thus enabling the required raw materials to be moved from storage to production.

3. REQUIRE HELP IN RESEARCH? LOOK NO FURTHER!

The job of a consultant is quite challenging albeit interesting. Staying updated on latest trends and other relevant information often means undertaking constant research in the domain of real estate. And gathering all that data certainly ain’t a piece of cake – at least not for a human. As for your bot, that’s a different story. RPA bots can gather and consolidate relevant information from research website. It also mails the obtained information to the email addresses provided to it! Lastly, RPA ensures that data is always readily available for users to utilize in their next tasks.

4. YOUR BOT IS HERE TO SET YOUR PURCHASE ORDERS IN ORDER!

Formulating Purchase Orders for a list of items can be quite time-consuming. And with a massive number of items to be purchased on a regular basis in the construction industry, it’s literally a “tall order”. Once your RPA bot is provided with details pertaining to Rate Contract, purchase requisition, item of requisition etc., it can independently prepare your Purchase Order by filling in all the information accurately and in no time!

5. WELCOME RPA, AND ALLOW YOUR BOT TO WELCOME YOUR NEW EMPLOYEES!

Human resource is the backbone of any organization. And so, welcoming an employee on board and ensuring that the working experience is comfortable for him/her is a company’s primary responsibility. Automating the on-boarding process enables HR platforms to release modules and other aids on schedule. RPA also ensures that the information gathered during employee on-boarding stays confidential and locked in a secure virtual database.

6. TRYING TO RECONCILE WITH MONOTONOUS BANK RECONCILIATION TASKS? NOT ANYMORE!

Yes, bank reconciliation tasks can be rule-based and time-consuming. RPA to the rescue! The digital workforce can download accounts statements for bank accounts, fill up important details including cheque number and NEFT number and then validate these details to complete the reconciliation process.

CONCLUSION

That’s quite a lot, isn’t it? But this isn’t the exhaustive list! RPA can help the real estate reap benefits of leaner business processes in other tasks as well – including material code creation, internal IT processes, preparing sales tax reports and so on. So, are you ready for a promising career journey in the real estate industry? It’s time to welcome RPA!

HAVE YOU CHECKED OUT OUR OTHER “RPA IN…” BLOGS?

1. RPA in Retail
2. RPA in law
3. RPA in the hotel industry

TASK-BOTS, META-BOTS AND IQ BOTS: Find Out the Key Differences

Learning and growing in your respective domains while your RPA bots take care of all the mundane aspects seems like a plan. Whether it’s monotonous data entry processes or other repetitive front-end and back-end tasks, your bot does it all. But have you wondered whether these software bots may also have their specializations? Just like you may be an expert in one domain and not so much in another, one can also classify RPA bots basis their expertise.
We have already told you about the difference between physical bots and process bots. We’re back with a blog; and today, let’s look at the differences between the 3 types of RPA bots – task-bots, meta-bots and IQ bots:

1. TASK-BOTS: YOUR MOST BASIC RPA BUDDY

Are you hassled with rule-based documentation tasks such as managing claims, data entry tasks relating to HR and administration, procure-to-pay, repetitive IT processes etc.? Then your task-bot is here to make things more efficient for you! Task-bots are the most commonly used types of software bots in the Automation Anywhere software. Employing task-bots in your workforce can help you get rid of monotonous back-end processes and ensure cost reduction.

2. MEET THE META-BOTS AND (UP)SCALE YOUR PROCESSES!

Often, a company may employ one software bot in multiple apps and processes. And it is but natural for developers to carry out regular updates on these process bots as per the growing industrial requirements. So, should a developer invest his/her efforts in editing the bot to suit each application and process that it automates? Meta-bot says, “no!”
With meta-bots entering the picture, you can now scale your bots efficiently. Whenever a developer makes changes to the meta-bot for one application or process, these changes automatically apply to all applications where that have implemented the bot!

3. IQ BOTS: THE MASTERMIND BEHIND YOUR EFFICIENT PROCESS BOTS

And now, it’s time to meet the leader of the bot gang: IQ bots. IQ bots possess the unique ability to differentiate between structured and unstructured chunks of data and engage in information-specific actions. Such efficient simulation between different types of information and instances makes the IQ bot extremely self-reliant. It relieves the humans of repetitive tasks and allows them ascend in their professional journeys! The IQ bot, thus, forms the backbone of the automation process.

CONCLUSION

Since all the three process bots have their own set of core competencies, the best bet is to consider every process individually before deciding which type of process bot to implement. There is no definite rule for applying RPA to processes. Each business process serves a different purpose, and a suitable automation solution should be devised taking each process individually into account.

HERE’S WHY INTEGRATING RPA AND BIG DATA IS A GREAT IDEA!

Data entry. Copying and pasting. Organizing data. Maintaining records. Assisting in customer service. Yes, we’re talking about the various skills your software bot possesses. Robotic Process Automation is certainly your ticket to a more organized workforce. But…hang on. Providing movie suggestions based on your watch history, predicting consumer behavior and preferences, querying, predictive analytics…you got it! We’re talking about the world of BIG data. Now…consider the two distinct ideas we just offered you and merge them in your mind. Congratulations! You have just unearthed a world of new possibilities.

RPA and big data are the two emerging terms in the 21st Century world. In their own ways, both of these are contributing to a technically advanced world. And integrating the two ideas can transport this world to even newer realms. We’re back with a blog; and today, let’s consider a combination of RPA and big data in the modern world:

1. HANDLING DATA THE RPA WAY!

The most important premise on which RPA functions is automating rule-based tasks at the workplace. And some of the most tedious and repetitive tasks employees perform on a regular basis relates to handling of data. Large organizations often generate massive amounts of data that has to be organized and updated frequently. And RPA can collect, store and retrieve data on software systems, thus saving employee effort and time.

2. IS COLLECTING AND SAVING DATA ENOUGH?

Enter big data! Big data helps one draw key conclusions about the data and make logical predictions based on its patterns. According to UiPath, “Big Data can be evaluated to gain information about customer needs and desires, but it can also provide an understanding of internal business activities, both in the back office and the front office.” Such extensive information can help businesses elevate to new levels.

3. AMALGAMATING BIG DATA WITH RPA…

It has been found that big data combined with RPA can bring about great results. With big data, the raw data procured by RPA can be evaluated to generate logical patterns and draw inferences. It also helps one make predictions based on these patterns. Big data can contribute significantly to the organization by providing valuable insights on consumer behavior, latest trends in the global market and so on. Such information can help companies plan and invest in the right direction. Companies can also update themselves on latest trends in the industry and take decisions accordingly.

While big data and RPA are two distinct fields with separate features, integrating the two can do a world of good to the global market. Both these technologies are still establishing themselves in the modern world. However, their combined power can positively impact organizations in the years to come.

SOURCE:

UiPath

AUTOMATION ANYWHERE V11: Reviewing AA Version 11 and its Successive Versions in a Nutshell

“Humans are not machines – we are something more. We have feeling and experience…” – Dalai Lama

What are you up to right now?
“Reading, of course!” would be your obvious answer. But is that all you are doing at this moment? No, we’re not necessarily talking about the coffee you are probably sipping on the side. Even while reading, you are doing so much more than just scanning through heaps of information. You are actively processing every word being conveyed in this blog. Your mind is comprehending information at a breakneck speed and validating the information with previous experiences. You are questioning ambiguous pieces of information and, most importantly, responding to concrete thoughts with abstract feelings and emotions. Isn’t this little exercise proof enough that humans are more than just a pair of hands performing redundant tasks?

And it’s probably this human genius that also came up with a solution to this problem of inevitable monotony  – robots. While physical robots perform all your day-to-day mundane tasks for you in your tangible space, software bots are here to help you with the virtual ones! RPA is one of the most trending topics in the tech world today. This technology has been successfully automating rule-based business processes across various domains, including finance, pharmacysupply chain and so on. And at the backend of automation are software tools that developers swear by during their RPA projects.
We’re back with a blog; and today, it’s time to talk about one of the leading RPA software giants in the world, Automation Anywhere and the features of the 11th version of its AA software tool:

1. MEET VERSION 11 AGAIN, IN ALL ITS GLORY!

Automation Anywhere officially announced the release of its latest Version 11 software, or the Automation Anywhere Enterprise, in December 2017. This version is packed with a number of exclusive features including enhancement in scalability, cognitive automation and increased security.

i) With Workload Management (WLM), Service Level Agreement demands can be systematically prioritized with the help of in-built SLA calculators and the integration of BotFarm. This allows companies to purchase RPA tools based on usage rather than license. Such services allow for SLA demands to be met in a well-optimized and efficient manner.

ii) Besides WLM, V11 also offers Automation Lifecycle Management. This function enables end-to-end automation projects to systematically follow the sequence in which each stage should be completed; i.e. planning, development, UAT and testing and so on.

iii) The software is compatible to cloud provider platforms such as AWS and Microsoft Azure. This allows developers to carry out highly challenging deployment needs efficiently.

iv) High Availability and Disaster Recovery are features you may also find in the earlier versions. But V11 surpasses mere surface-level recovery, to provide you with bot-level recovery at the grass-root level in case of an interruption.

v) Automation Anywhere’s Control Room is your centralized location that enables developers to handle the scheduling, analyzing and execution of process bots efficiently. With V11, the in-built Bot Insight ensures that predictive operational analytics can now be performed with ease.

Other security features in V11 include:

  • Credential security using locker management
  • CyberArk Solution software (that provides secure storage options for sensitive information)
  • Granular RBAC and other superior security standards. (These ensure that data is highly protected under any circumstance.)
  • Chatbot integration
  • Scheduler APIs
  • AISense which enables efficient image recognition for desktop environments including Citrix, Delphi, Flex etc.
  • Front office automation.

2. VERSION 11.3.1 – ‘CAUSE IT’S TIME FOR AN UPDATE!

While Automation Anywhere V11 is loaded with useful features, there’s always room for upgrades and revisions. And so, the AA Version 11.3.1 goes one step ahead and ensures that the platform includes some more facilities and options. Here’s a sneak peek into the features of Automation Anywhere Version 11.3.1:

i) The Bot Insight Metadata is responsible for gathering data across different processes and applications. With Version 11.3.1, this is supported on the Standardized Query Language or SQL server which helps to create and store databases of business-related information. This ensures that important information is stored and retrieved with convenience.

ii) AA Version 11.3.1 also supports the configuration of data from multiple Active Directory domains or ‘forests’ to the Horizon Workspace, which is a central repository for corporate information. Worried about the primary catalogue server going down? Rest assured, as Version 11.3.1 also provides a fail-over in such cases!

iii) Version 11.3.1 is also well-integrated with Bot Store, thus making it extremely easy to download and deploy pre-existing software bots.

3. VERSION 11, TAKE 3 – PRESENTING THE LATEST VERSION 11.3.2!

No matter how advanced one may become, there’s always room for improvement. And so, Automation Anywhere’s Version 11.3.2 seeks to incorporate further modifications and updates, thus providing an unimaginably superior automation experience:

i) Version 11.3.2 brings the world a little closer by adding Japanese, Korean and French languages! But hang on, as there’s more to this development than just a handful of additional languages.

ii) With 11.3.2, the focus of Automation Anywhere is more on attaining the seemingly paradoxical function of globalization and localization at the same time. While these two areas may ostensibly sound like binaries, they are indeed two sides of a coin. By achieving globalization, the AA platform seeks to reach out to users from across the globe. This makes it extremely convenient for individuals who are not native English speakers. At the same time, with localization, AA intends to cater to the language and culture specific to a particular region, rather than universally opting for English.

iii) What’s more, this concept of globalization and localization also extends itself to cover every significant area within the AA domain – including support, messages (even older ones), the A-People Community platform, AA University and product demos.

iv) The Virtual Desktop Infrastructure (VDI) acts as a centralized technology for managing virtual desktops and deploying these to the concerned end-user as and when required. The VDI software is an important tool in a number of prominent industries including health and finance. With the integration of Citrix’s Independent Computing Architecture (ICA) with the AA tool, it is now possible to automate VDI more efficiently and ensure greater accuracy and speed.

v) Yes, Application Program Interface or API is not a new addition to AA. But Version 11.3.2 definitely provides new additions to the existing APIs! The API technology is extremely significant in integrating various programs and software components so that users can navigate in hassle-free manner between different applications. With new APIs being introduced in 11.3.2, your processes can be sped up and made super efficient, enabling a more organized and less chaotic workforce!

The Automation Anywhere platform has been providing automation services and solutions to some of the world’s largest companies. The Version 11 and its successive updated versions provide the above-mentioned features to ensure unprecedented levels of accuracy and speed in the global workforce.

 

SOURCES:

A-People

RPA IN LAW: Leveraging Automation in the Legal Industry!

“The law is the public conscience,” said Thomas Hobbes.

Imagine what would happen if there were no rules to follow, no laws to abide by, nobody to help you distinguish the wrong from the right. Would life remain the same as it is now? What would be the repercussions? This brings us to an extremely important and highly discussed terminology, ‘justice’.

It is this sense of justice that ensures every citizen’s well-being and the general welfare of the society. Whether it is cases relating to civil law – including property disputes, contract breaches, defamation etc., or criminal cases ranging from theft and robbery to violence and assault, the legal system works day in and day out to ensure that justice is meted out to the innocent and the guilty are faced with negative consequences. As long as there are individuals and societies and institutions, the legal system can never go redundant. Then, should we constrict the domain of law by redundant tasks? We’re back with a blog; and today, let’s talk about the significant role of RPA in the legal domain:

 1. PAPERWORK CAN BE A LOT OF WORK. SO LET’S WELCOME THE RPA ALTERNATIVE!

Preparing, storing and retrieving hard-copies of legal documents can be a headache for staffs from any industry. Added to this is the vast amount of information being regularly generated in legal firms and institutions, resulting in heaps of unorganized data. So come along, as RPA can help you digitize all your paperwork. Such automation can ensure that your workplace is more organized and efficient and devoid of the jargon and chaos caused due to the accumulation of papers. Have you boarded the digitization flight yet?

2. NOW, RPA CAN PROVIDE SUPPORT TO YOUR SUPPORT DEPARTMENTS…

The support departments are really the pillars of any organization – investing their time and efforts in ensuring its smooth functioning. And that’s why it’s important to realize that the support departments also require support in order to ensure professional growth and overcome stagnation. With RPA, important but repetitive business processes such as documenting data relating to on-boarding and off-boarding, tabulating accounts and invoices etc. can be automated, thus ensuring that legal firms are not bogged down by monotony.

3. THINKING ‘IN CLOUDS’ – NOW PROVIDE YOUR CLIENT ONLINE ACCESS TO IMPORTANT DOCUMENTS

It’s safe to claim that the 21st Century belongs to the online world that connects people like never before. So can the legal industry remain untouched by this digitization? It’s time to save your client from those time-consuming trips they undertake in order to sign agreements and obtain official documents. Now, with the help of cloud platforms, your clients can gain online access to these standardized documents, templates etc. and customize them as per their requirements!

4. OBTAIN SUFFICIENT INFORMATION AND BUILD A STRONG CASE FOUNDATION WITH RPA!

Building a strong case is definitely not a piece of cake. It involves extensive research, as well as collecting and documenting evidences and incorporating any other important details. A lot of times, lawyers face many challenges in gathering such extensive information and extracting the relevant data from the massive chunk. The law clerks often perform these segregation tasks. With RPA, one can segregate relevant information and store the data efficiently. Such data management through RPA can simplify the research process and eliminate monotony.

5. ORGANIZE YOUR CLIENT RISK ASSESSMENT TODAY!

Hang on…your bot’s role doesn’t end with gathering of information. RPA can also help you with client risk assessment – an extremely important albeit tedious task. Bots can organize important client information such as the products or services the client party deals with, records of previous associations of the client with the firm etc. This ensures that client data is stored efficiently and is easily available.

Ensuring that the innocent get justice and the guilty meet the consequences for their actions is a challenging task in itself. So, why overburden this extremely significant domain of law with unproductive, labour-intensive tasks? Let’s help the legal domain ascend to new levels!

SOURCES:
1. Asia Law Portal
2. Analytics Insight

HERE’S WHY THE TRAVEL AND TOURISM SECTOR SHOULD OPT FOR RPA!

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. Owing to this tremendous diversity, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – ‘detoxing’ from the stress levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time, let’s look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!

As more and more previously untouched places are now being explored, it is also very important for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and can be easily updated in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?

With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is important in any domain, it can become very tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process and ensure an error-free processing of your payments and orders!

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!

Chatbots or virtual assistants represent today’s intelligent and efficient digital world. As in many other domains, they play an extremely important role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the process of  planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!

Passenger Name Record or PNR is one of the most important documentations in the domain of travel and transport. It is stored in a repository called Computer Reservation System (CRS). It consists of important passenger details including his/her name and contact and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes very time-consuming for the staff at the back-end to document such data. And so, RPA enters the picture to help out. Software bots can enter and store the PNR information of more number of passengers in a day than humans manually can. The bot can also easily update any changes in this information. What’s more, automation makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!

Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update ticket cancellations on the system and automatically declare the vacancy of these seats in the transport. Automation software can also carry out refund transactions efficiently.

Research has proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without proper amenities, the travel experience can turn out to be disastrous. So, we owe it to the travel industry to help it get rid of monotony and ascend in its journey. Let’s welcome automation today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

HERE ARE 6 BENEFITS OF RPA AND AI IN THE HOTEL INDUSTRY!

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new cultures and cuisines certainly unfolds an exciting world before us. With massive diversity in this planet , there’s plenty of room for discovering the world around us. However, while exploring new places and cultures, have we thought about the efforts involved in creating a world conducive to our adventures? The hospitality industry leaves no stone unturned to ensure that this process of exploration is made comfortable for every tourist. From accommodation and transportation to food and luxury facilities, the hospitality industry works around the clock to ensure we make good memories.

In such situations, it often becomes tedious for humans to be everywhere. And that’s where AI steps in! We’re back with a blog; and today, it’s time to consider some ways in which AI can work wonders in the hotel and hospitality sector. Before we go, check out our previous blog on RPA in travel if you haven’t yet!

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…

Welcoming new guests and ensuring their comfortable stay is every hotel’s responsibility. However, the more luxurious the hotel, the more the number of clients; and more the efforts exerted by the staff. That’s where automation and AI step in to make life more efficient. With guestroom automation, hotel rooms can now be automated to adjust temperature in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, guests can operate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?

The entry and exit of your guests translates into a lot of data entry. And this task induces monotony for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, all your data pertaining to the occupancy status of the rooms as well as crucial information to promote sustainable living – such as data on energy saving and staff responses to guest calls – can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…

Just like a hotel hosts its guests on a daily basis, the environment around us also hosts us every single day, providing the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs.

This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. It does so by enabling all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHAT-BOT SERVICE…

Like in many other domains, chat-bots and virtual assistants are very important in the hospitality industry, too. They are available to your guests 24/7, answering questions and providing assistance. These allow for more efficient customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…

No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, some five-star hotels have enabled digital check-in for their guests. Here, the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to collect the room keys. This is not only a major time-saver for the guests, but also allows the hotel staff to engage in more productive tasks within hospitality.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…

Guest reviews are very important sources of constructive feedback for any hotel; however, it often happens that this feedback is not very comprehensive due to lack of time on part of the guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows guests to fill up the feedback forms in a relaxed manner while also increasing the possibility of a more in-depth feedback.

CONCLUSION

While digitization is the way to go for any hotel to increase its efficiency, it cannot replace the personal touch provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and to automate them in order to increase overall efficiency and promote employee growth.

SOURCES:

1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

RPA IN RETAIL: The Integral Role of Automation in the Retail Sector

Charles Dunstone once said: “The future of retail is the integration of internet and digital services with the retail network.”

The retail industry is growing and expanding globally at a rapid rate today. With increasing demand comes increased supply; and as a result, our online world is now brimming with retail websites for consumers across the world. One of the major aims of today’s retail industry is to attain global reach and satisfy the growing needs and demands of modern consumers. And like every other constantly expanding sector, the burden of monotonous and rule-based tasks also needs to be taken off the able shoulders of the retail industry. Enter, RPA.
You can check out our earlier blogs on the role of RPA in the related domains of supply chain and manufacturing. So, right now, we’re back with a blog; and today, let’s look at some of the processes that the retail sector can automate:

1. TOO MANY ‘RETURNS’ OF THE DAY?

All of us, at some point or the other, have been dissatisfied with the product purchased and returned it to the retail store with the demand for a refund. But have you wondered what processes take place on the other side? The lengthy process of processing returns can not only be extremely hectic, but also typically incur costs to the company. No, that doesn’t mean we stop returning products to the retail stores. It just means it’s time to bring in RPA! RPA not only registers all the returns effectively, but also enters the changes in the inventory database without any errors and in record time.

2. ENTERPRISE RESOURCE PLANNING HAS NEVER BEEN EASIER!

Without a doubt, ERP is one of the most important aspects of the retail sector. Consisting of a number of tasks ranging from billing and keeping track of price fluctuations to developing and organizing account payables and other reports, the employees working in this department have their plates full. So why not assign some of these processes to our champ bots? RPA can automate all of these monotonous processes, in order to pave way for increased efficiency and employee resource utilization.

3. WHICH PRODUCT GOES WHERE? REARRANGING THE ONLINE SHELVES…

Yes, you read right – ‘online shelves.’ When one opens an online retail website, it’s usually a list of broad categories we look for before we take our pick from a variety of related products. While this categorization makes life easier for consumers, it can be a tedious and time-consuming task at the backend. And installing a software bot ensures that this task is performed efficiently and quickly, relieving employees of monotonous manual work!

4. “YOUR CUSTOMERS ARE MY PRIMARY CONCERN,” SAYS YOUR PROCESS BOT

The customer is not only the ultimate goal of the entire retail process, but also a means of continuing successful business. And so, it follows that customer care is an extremely integral aspect of any such sector. While customer care requires a sensitive approach and cannot be totally governed by software bots, one can automate a number of rule-based processes even within this area – including enabling real-time product tracking, customized replies on online retail portals, and installing chatbots for answering basic customer queries.

5. IS THERE ANY DEMAND FOR THE PRODUCT I SUPPLY?

Demand is to supply as fuel to a car – one cannot function without the other. And so, it is extremely important that the demand and supply dynamics be carefully studied and analyzed in order to understand consumer preferences and then decide on the supply to be produced accordingly. However, this process also involves a number of tedious and time-consuming tasks, including gathering and organizing information, considering exceptions and carrying out simulations. All of these tasks can bog down an employee and impede growth. With RPA, all of these tasks can be automated in order to pave way to increased productivity and prevent stagnation.

A recent report by UiPath revealed the rising significance of RPA in the retail world. As per the report, automation is extremely beneficial to retailers at three different levels –
a) Back-office tasks, including bill-checking, payments and invoices;
b) Front-office tasks in areas including HR and legal, as well as chat-bot and other customer-care facilities; and
c) Shop-floor tasks such as trade promotions and optimization of the workforce.

While a number of veteran retailers are still skeptical about the constantly fluctuating nature of the digital revolution, it is important to embrace the world of RPA alongside the human workforce in order to ensure significant leaps in retail in terms of cost reduction, increased productivity and speeding up of processes.

 

Sources:
1. UiPath
2. Unlock Insights

RPA IN MARKETING: Here’s How Automation can Change the Face of the Marketing Field

Tom Fishburne says: “The best marketing doesn’t feel like marketing.”

Today, few products or services stand a chance in the global market without proper marketing. Moreover, traditional forms of advertising such as print ads, hoardings and television and radio promotion have to be strongly supported by digital marketing across digital platforms. Thus, as a marketer, one needs to think out of the box in order to attract audiences towards the product or service. Besides, one also needs to consider the technical aspects relating to analytics. Then, should a marketer also be expected to handle rule-based tasks that take up excessive time and prevent growth? We’re back with a blog, and today, it’s time to consider the role of RPA in marketing.

1.WHAT WOULD ONE RATHER DO: ENTER DATA, OR ANALYSE IT?

Freeing the marketer from these rule-based tasks would mean allocating sufficient time for other more productive processes. These include considering the audience engagement with the marketing campaigns on various platforms; short listing the best marketing strategy and/or coming up with new ones; and carrying out predictions based on the audiences’ reception of the current strategies. That’s why RPA bots take over your monotonous data entry tasks, so you can achieve the bigger goals!

2. RPA BOTS CAN ALSO BE ACTIVE ON SOCIAL MEDIA!

No, humans aren’t the only social media geeks. With RPA in marketing, your bot can send across bulk messages on different social media platforms! While coming up with new deals and offers can be productive, sending across the same message to multiple persons on social media can be just the opposite. And so, RPA bots can send these bulk messages informing people about your new offerings, while you focus on turning it into a huge success!

3. YOUR DATA ALSO REQUIRES TO BE CLEANSED…

Marketing involves large chunks of information, and it might become difficult to monitor the accuracy of so much data. With RPA, the bot can now detect  inaccurate or incomplete data and ensure that there is no incorrect information in the data systems. RPA can also ensure that the data cleansing process is efficient.

4.WHAT’S YOUR COMPETITOR’S NEXT MOVE?

Competitor analysis is very important for one to be updated with the latest trends in marketing. However, keeping consistent track of competitors’ promotional events and strategies can be time-consuming. Your software bot can now help you track your competitors’ moves! It does so by notifying the employee every time a competing brand sets up its website or organizes an event. It also helps to track any new marketing campaigns set up by the competitors.

Process bots can also contribute in various other marketing processes, including customer support, preparing reports, advertising spend management and so on. In today’s world, marketing is the key to a successful business. And RPA in marketing can be extremely beneficial to the industry!

SOURCES

CMS Wire
lekab.com
bterrel.com

RPA IN TELECOM: 5 Ways in Which Automation Can Benefit Telecommunications

Gone are the times when people would post lengthy letters and anxiously await lengthier replies. Also, gone are those days when emergency messages would be crammed into tiny telegrams to be sent to relatives and friends living hundreds of miles away. Here we are, in the 21st Century world, with WhatsApp doing the honours for us. With technology connecting each of us universally, we are now closer than we had ever been before. But…hang on. Have we ever thought about the industry that works behind the scenes to ensure this global integration? Yes, we’re referring to the telecom industry.

The telecom sector at work even as you read this blog, ensuring that you have sound internet connectivity. The telecom industry is one of the leading sectors in today’s world. And so, it is important to ensure that the telecom employees can think out of the box and ascend in their careers.

We’re back with a blog, and today, let’s look at the role of RPA in the telecom industry:

1. DATA DATA EVERYWHERE, NOT A PAPER FOUND?

Does this sound familiar? The telecom industry receives a constant inflow of data from various sources, including customers, engineers, network providers etc. More often than not, it gets difficult for the telecom companies to keep track of so much information. This can impede the quality of services provided by the company to the clients. Tracking its own activities can also become a difficult task for the company.
Now for the good news. With RPA, software bots can organize large amounts of information with ease. They can also retrieve this data easily when required. RPA can also help to integrate different pieces of information and bridge any discrepancies in data across different departments.

2. NOW PLACE ‘BACK OFFICE’ TASKS ON THE BACK BURNER!

Telecom tends to consist of IT-related back-office tasks including order processing, generating customer IDs, updating customer information etc. But these have adverse effects for the employees and the organization. Employees engaged in these back-office tasks cannot think beyond the monotonous processes that they are expected to carry out on a regular basis. Enter RPA! With automation, employees can now focus on the more productive organizational tasks.

3. ARE YOUR DATA SYSTEMS CLUTTER-FREE?

With such massive amounts of data comes the responsibility of ensuring that irrelevant and incomplete data is eliminated and/or replaced. When performed manually, detecting the inaccurate information from so much of data can be time-consuming and prone to human errors. RPA bots can detect such incorrect information and ensure that there are no discrepancies in the data systems.

4. DOES SYSTEM INTEGRATION IMPEDE UPGRADES?

System integration is an important part of telecom. However, with multiple systems functioning together, it becomes difficult for organizations to manually ensure that all the systems function in tandem with one another. RPA can step in and make things easier for you. It ensures the integration of the different software systems, and bridges any gaps between the same. And delegating such work to your bots allows you to grow and ascend in your career!

5. NOW, YOUR BOTS CAN WELCOME YOUR CUSTOMERS ON BOARD!

While new customers and clients are always good news, the on-boarding process, which consists of repeatedly documenting the same data, can be monotonous. RPA can help with documenting customer details and enabling the employees to focus on ensuring customer satisfaction in more dynamic ways.

CONCLUSION

So, here we are with 5 ways in which your software bots can help out in the telecom industry. Communication is the most basic tool to healthy interaction, and RPA helps the telecom industry ascend in its journey.

SOURCES:

Thoughtonomy

UiPath

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