HERE ARE 6 BENEFITS OF RPA AND AI IN THE HOTEL INDUSTRY!

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new cultures and cuisines certainly unfolds an exciting world before us. With massive diversity in this planet , there’s plenty of room for discovering the world around us. However, while exploring new places and cultures, have we thought about the efforts involved in creating a world conducive to our adventures? The hospitality industry leaves no stone unturned to ensure that this process of exploration is made comfortable for every tourist. From accommodation and transportation to food and luxury facilities, the hospitality industry works around the clock to ensure we make good memories.

In such situations, it often becomes tedious for humans to be everywhere. And that’s where AI steps in! We’re back with a blog; and today, it’s time to consider some ways in which AI can work wonders in the hotel and hospitality sector. Before we go, check out our previous blog on RPA in travel if you haven’t yet!

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…

Welcoming new guests and ensuring their comfortable stay is every hotel’s responsibility. However, the more luxurious the hotel, the more the number of clients; and more the efforts exerted by the staff. That’s where automation and AI step in to make life more efficient. With guestroom automation, hotel rooms can now be automated to adjust temperature in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, guests can operate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?

The entry and exit of your guests translates into a lot of data entry. And this task induces monotony for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, all your data pertaining to the occupancy status of the rooms as well as crucial information to promote sustainable living – such as data on energy saving and staff responses to guest calls – can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…

Just like a hotel hosts its guests on a daily basis, the environment around us also hosts us every single day, providing the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs.

This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. It does so by enabling all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHAT-BOT SERVICE…

Like in many other domains, chat-bots and virtual assistants are very important in the hospitality industry, too. They are available to your guests 24/7, answering questions and providing assistance. These allow for more efficient customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…

No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, some five-star hotels have enabled digital check-in for their guests. Here, the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to collect the room keys. This is not only a major time-saver for the guests, but also allows the hotel staff to engage in more productive tasks within hospitality.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…

Guest reviews are very important sources of constructive feedback for any hotel; however, it often happens that this feedback is not very comprehensive due to lack of time on part of the guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows guests to fill up the feedback forms in a relaxed manner while also increasing the possibility of a more in-depth feedback.

CONCLUSION

While digitization is the way to go for any hotel to increase its efficiency, it cannot replace the personal touch provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and to automate them in order to increase overall efficiency and promote employee growth.

SOURCES:

1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

AI IN PHARMA: The Role of Artificial Intelligence in the Pharmaceutical Industry

“Wherever the art of medicine is loved, there is also a love for humanity,” says Hippocrates.

Through centuries of dedication and extensive research, the medical industry has managed to come up with remedies to innumerable ailments and diseases, and has found cures for illnesses that used to be relegated as incurable and deadly. And the pharmaceutical sector performs an indispensable role in the world of medicine. From diagnosis and testing, to prescription and treatment, the pharmaceutical industry works around the clock in order to ensure optimal health and well-being. Having said that, the various processes involved in pharmaceutical interventions are extremely intensive and cumbersome, and a number of these can afford simplification to a great extent. Enter AI.
Artificial Intelligence is no less than modern-day Frankenstein’s monster, in that it is human’s magical creation that can perform all those tasks which humans are either incapable of carrying out, or end up investing too much time and effort in. Today, from chat-bots at our disposal to self-driving cars, the world is approaching an AI renaissance of sorts. In such a scenario, can such an integral domain as pharmaceutics stay far behind? We are back with a blog, and this time, we shall disclose to you the key areas in pharmaceuticals where AI is being put to use, as well as those sub-fields where AI has tremendous scope:

1.SAY GOODBYE TO ELABORATE TESTING LABS!
Testing and diagnosis forms a crucial part of the intervention process, in that it provides the doctor and the patient with a definite direction in the tumultuous journey of treatment and cure. The usual testing and diagnosis process consists of examining, in a laboratory, the collected samples of the patient, and detecting any abnormalities or irregular patterns in the same. However, with the advent of Artificial Intelligence, it is now possible to use a compressed version of lab testing, with the help of easy-to-use diagnostic kits. In fact, a report published by AIMEDIS suggests that in April 2018, the United States Food and Drug Administration approved to commercialize the first AI machine to detect diabetes retinopathy, a major eye disease. AI is almost like your Superman of the pharma world – a magical savior.

2.‘CLOUD NINE’ AIN’T FAR AWAY!
Need personalized medical treatment and solutions? AI has the perfect solution for you. AI now consists of a cloud-system called IBM Watson that can store large amounts of patient data. Then, with the help of this vast repertoire of information, IBM Watson can come up with tailor-made solutions for each patient based on individual symptoms and requirements. Heard of “an apple a day keeps the doctor away”? How about we replace ‘apple’ with ‘AI’?

3.AND NOW, DR. ROBOT WILL PERFORM YOUR SURGERY…
Unless programmed in a faulty manner, robots cannot falter in their deeds. What if a perfectly designed robot performs surgery on a patient? There’s no escaping the fact that while doctors are no less than demigods to us, they are just as human as any of us, and they deserve their own breaks and rest.
With AI and unbelievable advancement in robotic technology, robots can now be programmed to perform assisted surgery, which not only ensures absolute precision and better control of surgical instruments, but also provides surgeons with intermittent breaks during the course of the surgery. Moreover, with the help of Verb Surgical, a Johnson and Johnson initiative in collaboration with Google, it is now possible for surgeons to manage, with remarkable efficiency, the paraphernalia of surgery, including pre-surgery planning and preparation and post-surgery analysis and care.

4.CANCER IS CURABLE. AND AI’S CONTRIBUTION TO CANCER TREATMENT IS DURABLE!
AI is now being widely used in the various processes of cancer treatment, including diagnosis, treatment and radiation. The faculty of medicine at the Toronto University has come up with a unique software that utilizes the data obtained through radiation therapy, in order to come up with customized treatment plans for the patients. In addition, IBM Watson is also being used in order to develop cancer treatment plans. While clinicians are still majorly involved in the entire radiation process, AI is predicted to soon reduce the segmentation process duration from 4-5 hours to around an hour.
In addition, Genetech, a member of the Roche group (which is a research-based healthcare giant), in collaboration with GNS healthcare, has come up with a machine learning technology dedicated to cancer treatment. This software processes large amounts of information on cancer patients, and converts these to computer models that can be used to come up with new cancer interventions.

The sub-fields of pharmacy and medicine listed above are just the tips of the iceberg. Artificial Intelligence is predicted to bring about substantial changes in various stages and phases of cancer diagnosis, treatment and cure. However, while AI and robotics can provide patients and doctors with personalized solutions, and bring about efficiency in the process, any journey of medical intervention requires emotions and empathy alongside intelligence. And that’s precisely why one cannot do away with humans in a profession as sensitive as medicine and pharmacy. Perhaps, if the right balance between AI sensibility and human sensitivity is attained, it is possible to achieve unparalleled heights in the domain of healthcare and medicine.

Pin It on Pinterest