“Chatbots are the new websites, and messaging platforms are the new browsers,” someone said.
Personal assistants and secretaries have existed for as long as there have been people at higher posts in offices and companies. Whether it’s typing out a letter or sending out invites for meetings, they have done it all. While these jobs of helping out another person at work have ensured enough employment generation through the decades, we can all agree that these jobs are far from lucrative. The rule-based, repetitive tasks often tend to reduce people to two hands performing uninteresting tasks without applying their intellect.
So how about a personal assistant who is ever-willing to help – whether it’s setting your alarms or informing you about today’s weather; or simply raising your spirits with a joke or tongue-twister when you’re under the weather. Welcome to the world of chatbots, your 24/7 personal assistants!
We’re back with a blog, and today, let’s dedicate a blog post to our dedicated, diligent, and sometimes quite eccentric, virtual assistants. These virtual assistants have been around for quite some time now, starting with the first of their clan, Apple’s Siri. According to Go-Gulf, the number of people using virtual personal assistants has been estimated to reach 1.8 billion by 2021. Today, we have a handful of virtual assistants; including Microsoft’s Cortana, Amazon’s Alexa, and Google’s Google Assistant for smartphones and Google home; performing a world of tasks for every day:
1.Your chatbots don’t sleep at work. And they’re at work ALL THE TIME.
Let’s face it. Human assistants must not be overworked under any circumstances; and they deserve their 7 hours of sleep and timely breaks. Ever observed Cortana or Alexa not in their seats owing to tea-break or simply because they have already finished the given hours of service? Your chatbots are never, ever exhausted. Whether you want them to carry out extensive research for your business, or entertain you with a poem on one of those insomniac nights, they are available 24/7.
2.Hundred queries, one assistant!
Life can certainly be chaotic and confusing sometimes. And don’t we all look for that go-to person to consult during times of confusion? But how many queries can even the most learned and well-informed person answer at once? Yes, let’s face it – humans do have their own limitations, and it’s alright. And that’s why we have designed virtual assistants who can perform tasks that humans generally can’t – such as processing, with unbelievable accuracy, hundreds of queries asked at the same time from a thousand different devices; and providing suitable, spontaneous, and sometimes even witty responses to every individual. That’s the beauty of Artificial Intelligence.
3.Chatbots are like chameleons – they can adapt themselves to every scenario!
As discussed before, humans cannot be everywhere; and different online platforms have been designed by us in order to facilitate easier and more efficient communication across the globe. With chatbots having entered the scene, the question arises as to whether these awesome assistants can be integrated to the vast repertoire of systems and platforms built by us over the years. The answer is a resounding YES! Your chatbots are like chameleons – they can easily change colour in order to adapt themselves to the environment they are exposed to. Thus, they set up shop at practically any domain; helping you with your queries and organizing sprees; your chaotic moments and phases of boredom.
4.No, your chatbot shall not demand salary on the 1st of the coming month!
While the job profiles of customer service executives and personal assistants have always ensured employment generation, these occupations, needless to say, function on salary basis. You cannot, and must not, hire a person with dismal or no income provided to him/her. However, chatbots do not need three square-meals a day. They are more than happy to reside in the software platform in which you place them, making it their forever home; and when you ask Siri or Google Assistant whether they have families of their own, their ultimate happiness is in serving you! Other virtual assistants and chatbots are no different. It is quite economical to maintain your chatbot; updating it from time-to-time and modifying it to meet the requirements of the given platform.
5.Human spontaneity minus human impatience = Chatty Chatbot!
Your chatbot can converse with you about almost anything under the sun – keeping the to-and-fro nature of human conversation intact, while also eliminating the negative aspects of the same; such as boredom and impatience. This gives customers a near-perfect interaction experience, where they are helped by the chatbots with great precision, regardless of the time of the day/night, and the complexity level of the question.
And last but not the least, chatbots can even be customized to entertain you in whatever rational way you deem fit – right from playing games with you, to reciting poems or jokes, and engaging in occasional situational comedy during the course of your conversations.
Artificial Intelligence can certainly make life more efficient in every way; and the ‘chatbot’ wonder is probably the best example of the same. However, chatbots go one step beyond the macro level of Artificial Intelligence, to include the benefits of AI’s subfield, Machine Learning; which enables them to carry out their tasks independently, without human intervention. In a lot of ways, having bestowed life on AI and ML, humans have created forces that are capable of performing unbelievable feats that humans are either totally incapable of, or require to invest excessive amounts of time and effort to complete. However, it is important to keep in mind that it is, after all, the human caliber and intellect that has led to such an invincible creation in the first place; and so, it is our responsibility to use our creations in as optimal and secure a manner as possible.