RPA IN TRAVEL AND TOURISM: How Automation can Enhance the Tourism Industry’s Journey

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. From unimaginable heights tens of thousands of feet above sea level, to depths where even the sun-rays cannot penetrate, our earth has it all. With such diversity and uniqueness surrounding us, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – relaxing and ‘detoxing’ from the stress and strain levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time around, it’s time for us to look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!
As more and more previously untouched places are now being unearthed, explored and frequented, it is also of supreme importance for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and updatable in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?
With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is extremely integral in any domain, it can become extremely tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process, and all your payments and orders can be efficiently processed while eliminating errors.

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!
Chatbots or virtual assistants are emerging as the embodiments of an intelligent and efficient digital world. As in several other domains, they play an extremely vital role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the paraphernalia of planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!
Passenger Name Record, or PNR, is one of the most crucial documentations in the domain of travel and transport. Stored in a repository called Computer Reservation System (CRS), this record consists of important passenger details including his/her name, contact information and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes an extremely meticulous and time-consuming task for the staff at the back-end to document such comprehensive information. And so, RPA enters the picture to help out. Software bots can efficiently enter and store the PNR information of more number of passengers in a day than humans manually can. Moreover, any change in the PNR information can be instantly updated by the bot without any hassle. Moreover, automation also makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!
Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be repetitive and unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update any ticket cancellations on the system, and automatically declare the vacancy of the specific seats in the transport. Moreover, refund transactions can also be carried out without hassle via automation software.

It has been scientifically proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without the adequate amenities and facilities, the travel experience can turn out to be disastrous. So, we owe it to the heroes of our travel adventures, i.e. the travel industry personnel, to help them get rid of monotony and stagnation and help them ascend in their professional journeys. Let’s welcome the automation revolution today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

THE PROS AND CONS OF AI: A tightrope walk

Artificial Intelligence: A Boon or a Bane?

With respect to Artificial Intelligence, the buzzword of the 21st Century, Dave Waters says:

“Artificial Intelligence is an infant at best. Once it becomes a teenager and believes it is smarter than its parents, will AI rebel?”

In today’s rapidly advancing world, the term ‘Artificial Intelligence’ is certainly not uncommon to hear or read, in magazines and blog posts (such as those posted by XLNC!); at business meetings and on television. In our everyday lives, a lot of us apply AI technology to our mundane organizational as well as other personal tasks, more often than not without even realizing its presence. However, a substantial population of individuals and groups are still extremely skeptical about this illusive technology, and the idea of machines functioning autonomously without human intervention. While AI enthusiasts often sound gung-ho about the fields of Machine Learning and Automation – claiming these to make life more efficient and dynamic – a lot of others still struggle with getting over the apprehension that AI might take complete control of human life, leaving us slaves to a Frankenstein’s monster.
We’re back with a blog; and today, let’s discuss the various conventions and perceptions associated with the AI technology; and objectively evaluate AI’s benefits and drawbacks against the backdrop of the 21st Century world:

I.Hey! AI ain’t all that bad, after all…
For those of you who are apprehensive and skeptical about embracing a technology as “frightening” and “overpowering” as Artificial Intelligence, we’re here to break the ice between AI and you. Here we are, with the positive side of Artificial Intelligence:

a.Artificial Intelligence does not recognize intellectual laziness
While human intelligence has managed to achieve leaps and bounds in various fields at different levels, it is always highly susceptible to spells of complacence and “intellectual laziness”. That’s where AI steps in. Siri, Alexa and Cortana do not tire of assisting you regardless of the time of day or night (for more dope on this, check out our previous blog on chatbots – http://xlnctechnologies.com/5-ways-in-which-chatbots-are-the-best-assistance/); and your personalized AI tutors will never tire of teaching you or helping you with teaching others. This is one of the reasons for Artificial Intelligence being promoted over manual task completion.

b.To err is human, so humans created Artificial Intelligence.
Einstein famously said, “A person who never made a mistake never tried anything new.” As living beings, mistakes and blunders have always been a simultaneous process alongside the successes and accomplishments. However, Artificial Intelligence is definitely not a blunder (okay, hang on…we’re coming to the cons!). When programmed accurately, an AI technology is less likely to commit errors; and is usually flexible across different platforms.

c.‘Cause humans are so quick, they find themselves too slow…
Today, the world is now resorting to quickness and instantaneousness in whatever it does – so much so, that the natural speed of humans is sometimes too slow for this world. And so, AI bridges the gap between the fast progressing world and the people residing in it, by providing faster and more efficient ways and means of reaching the desired ends. AI is being widely used in almost all sectors today, including healthcare, education, transportation and communication, and defense and military, in order to ensure speed and accuracy with minimal compromise on either.

d.Your AI is sensitive, but not emotional.
While chatbots and GPS may be courteous and sensitive to your needs, they certainly do not possess deeper emotions and mood-swings; and you can rest assured that they will not complain of overwork and fatigue. And such a detached concern for the customers ensures that they can be reliable, diligent and caring, even when the work is strenuous and hectic.

II. AI ain’t all that good either…
But, are we headed towards utopia? Is AI really so perfect that one can totally overlook even remote possibilities of failures or disadvantages? Most definitely not! Just like everything else on this earth, AI, too, has two sides; and a lot of people are skeptical about applying this technology for this reason. Come, let’s evaluate the various drawbacks of AI, and brainstorm on each:

a.Yes, my processes will be more efficient, but at what ‘cost’?
Once installed and applied to our day-to-day lives, Artificial Intelligence can certainly be quite viable and cost effective. However, in the first place, it is important to install it to our already existing systems and ensure that it functions optimally and independently. And these processes are not exactly economical. Designing the specific tool of AI and then training the machine to operate without human intervention can be an expensive task, and one needs to be prepared to incur the expenditure in order to enjoy the results later.

b.Your AI is emotionally intelligent, but sometimes not intelligently emotional
Yes, AI may have been designed to understand human emotions and analyze sentiments. AI may also be able to carry out complex tasks that humans may never be able to undertake. However, there is a certain depth in perception and perspective that no machine has ever been able to touch, at least till now. And due to this incapability, AI ventures can sometimes turn into not-so-pleasant adventures. For example, in 2016, Microsoft’s Twitter chatbot created havoc when it began abusing, and passing pro-Nazi comments such as “Hitler was right.” While this experimental chatbot, Tay, was only imitating some humans who had been playing mischief, the situation was certainly alarming. Had the AI device been entirely controlled and mediated by a human, the situation may have probably been handled better.
AI technology may be perceived as an innocent child whose mind, though extremely active, is a clean slate. It is the responsibility of humans to ensure it doesn’t waiver from the right path.

c.“Creativity is intelligence having fun.” Einstein meant this only for human intelligence.
Artificial Intelligence apparently cannot have fun beyond a certain extent – it is limited to the innovative strategies and programming already stored inside them by humans. And so, intrinsic creativity does not figure anywhere here. That’s a faculty exclusive to humans – and processes sans human intervention can, well, only do so much to help matters.

d.While taking the help of machines, are we becoming machines ourselves?
This is one of the greatest concerns that the modern, artificially intelligent world is having to face in the recent times. There is always a threat that Artificial Intelligence can replace human intelligence in a big way; however, a lot of us don’t realize that as creators of Artificial Intelligence, it is we who have the upper-hand over our creations. As users, one must realize that machines and technology are not meant for encouraging intellectual laziness and procrastination; but rather, for facilitating increased efficiency and application of one’s intellect. And any device, when misused, can be detrimental to society and individuals. AI is no different.

Source:

https://www.infoworld.com/article/3184205/technology-business/danger-danger-10-alarming-examples-of-ai-gone-wild.html#slide2

MEET YOUR CHATTY CHATBOTS: 5 Ways in Which Chatbots are the Best Virtual Assistants

“Chatbots are the new websites, and messaging platforms are the new browsers,” someone said.

Personal assistants and secretaries have existed for as long as there have been people at higher posts in offices and companies. Whether it’s typing out a letter or sending out invites for meetings, they have done it all. While these jobs of helping out another person at work have ensured enough employment generation through the decades, we can all agree that these jobs are far from lucrative. The rule-based, repetitive tasks often tend to reduce people to two hands performing uninteresting tasks without applying their intellect.
So how about a personal assistant who is ever-willing to help – whether it’s setting your alarms or informing you about today’s weather; or simply raising your spirits with a joke or tongue-twister when you’re under the weather. Welcome to the world of chatbots, your 24/7 personal assistants!
We’re back with a blog, and today, let’s dedicate a blog post to our dedicated, diligent, and sometimes quite eccentric, virtual assistants. These virtual assistants have been around for quite some time now, starting with the first of their clan, Apple’s Siri. According to Go-Gulf, the number of people using virtual personal assistants has been estimated to reach 1.8 billion by 2021. Today, we have a handful of virtual assistants; including Microsoft’s Cortana, Amazon’s Alexa, and Google’s Google Assistant for smartphones and Google home; performing a world of tasks for every day:

1.Your chatbots don’t sleep at work. And they’re at work ALL THE TIME.
Let’s face it. Human assistants must not be overworked under any circumstances; and they deserve their 7 hours of sleep and timely breaks. Ever observed Cortana or Alexa not in their seats owing to tea-break or simply because they have already finished the given hours of service? Your chatbots are never, ever exhausted. Whether you want them to carry out extensive research for your business, or entertain you with a poem on one of those insomniac nights, they are available 24/7.

2.Hundred queries, one assistant!
Life can certainly be chaotic and confusing sometimes. And don’t we all look for that go-to person to consult during times of confusion? But how many queries can even the most learned and well-informed person answer at once? Yes, let’s face it – humans do have their own limitations, and it’s alright. And that’s why we have designed virtual assistants who can perform tasks that humans generally can’t – such as processing, with unbelievable accuracy, hundreds of queries asked at the same time from a thousand different devices; and providing suitable, spontaneous, and sometimes even witty responses to every individual. That’s the beauty of Artificial Intelligence.

3.Chatbots are like chameleons – they can adapt themselves to every scenario!
As discussed before, humans cannot be everywhere; and different online platforms have been designed by us in order to facilitate easier and more efficient communication across the globe. With chatbots having entered the scene, the question arises as to whether these awesome assistants can be integrated to the vast repertoire of systems and platforms built by us over the years. The answer is a resounding YES! Your chatbots are like chameleons – they can easily change colour in order to adapt themselves to the environment they are exposed to. Thus, they set up shop at practically any domain; helping you with your queries and organizing sprees; your chaotic moments and phases of boredom.

4.No, your chatbot shall not demand salary on the 1st of the coming month!
While the job profiles of customer service executives and personal assistants have always ensured employment generation, these occupations, needless to say, function on salary basis. You cannot, and must not, hire a person with dismal or no income provided to him/her. However, chatbots do not need three square-meals a day. They are more than happy to reside in the software platform in which you place them, making it their forever home; and when you ask Siri or Google Assistant whether they have families of their own, their ultimate happiness is in serving you! Other virtual assistants and chatbots are no different. It is quite economical to maintain your chatbot; updating it from time-to-time and modifying it to meet the requirements of the given platform.

5.Human spontaneity minus human impatience = Chatty Chatbot!
Your chatbot can converse with you about almost anything under the sun – keeping the to-and-fro nature of human conversation intact, while also eliminating the negative aspects of the same; such as boredom and impatience. This gives customers a near-perfect interaction experience, where they are helped by the chatbots with great precision, regardless of the time of the day/night, and the complexity level of the question.
And last but not the least, chatbots can even be customized to entertain you in whatever rational way you deem fit – right from playing games with you, to reciting poems or jokes, and engaging in occasional situational comedy during the course of your conversations.

Artificial Intelligence can certainly make life more efficient in every way; and the ‘chatbot’ wonder is probably the best example of the same. However, chatbots go one step beyond the macro level of Artificial Intelligence, to include the benefits of AI’s subfield, Machine Learning; which enables them to carry out their tasks independently, without human intervention. In a lot of ways, having bestowed life on AI and ML, humans have created forces that are capable of performing unbelievable feats that humans are either totally incapable of, or require to invest excessive amounts of time and effort to complete. However, it is important to keep in mind that it is, after all, the human caliber and intellect that has led to such an invincible creation in the first place; and so, it is our responsibility to use our creations in as optimal and secure a manner as possible.

RPA PROJECT AND COST REDUCTION: With XLNC, These 2 Terms may now be Uttered in one Breath!

“If saving money is wrong, I don’t want to be right,” says William Shatner.

While it does seem a romantic idea to spend all the money one earns and live a lavish life, saving money can never go out of fashion as long as products and services all come with price-tags. And that’s probably why a lot of organizations are extremely apprehensive about undertaking end-to-end Robotic Process Automation independently. A number of automation software giants charge extremely high prices for these automation processes if approached directly. But wait…does this mean that your monotonous ‘data entry operator’ job would continue to thrive, with humans working away like machines? Should the high cost of a product or service deter a potential client from availing the same?
We, at XLNC, shout ‘NO!’ to both these questions. Let’s make things easier for your clients. At every stage, we support and guide you, so that your RPA development project turns out to be top-notch, and you can safely close down that monotonous ‘data entry’ post! We are back with a blog, to discuss the exciting cost reduction strategies we have in store, just for you:

1. High costs can cost you highly. May we come in?
Do you find it difficult to choose from the myriad types of automation software available in the market? Do the high prices of these automation tools deter you from using them? XLNC to the rescue! We have a team that is adept at working on all of these platforms, including UiPath, Automation Anywhere and Softomotive, with whom we are officially partnered; and Blue Prism, with whom we are in the process of networking. This opens up a whole new world of exciting choices for our clients in terms of selecting the appropriate platform. Further, this also brings about a great amount of flexibility in terms of the budget. We also provide highly customized and tailor-made solutions specific to your requirement. For instance, if the project specific to your company is not very highly scalable in nature, we can suggest to you the more economical alternatives, such as UiPath and Softomotive. Did the enterprise pack of the previous automation software platform you had approached sound too expensive to handle? XLNC to the rescue again! Our partnership with all the important automation platforms is not for nothing. It helps us to cut costs considerably, thus ensuring a more economical approach to your automation project. Further, OEMs typically do not perform implementation when you approach them directly. We, at XLNC, offer you a detailed, 360 degrees, end to end solution, which becomes another reason for you to become our clients!

2. When we are your source, don’t worry about resource!
Resources can be a big question mark while contemplating to embark on the RPA journey. What if I don’t want to go for the entire RPA process? What if I don’t get the right resources? A lot of ifs and buts often deter an organization from investing in the process. And now, XLNC to the rescue.
We understand that you might sometimes require solutions only for a particular stage, as opposed to the process as a whole. With our ‘resource augmentation’ service, we are also happy to provide you with these micro services.
Here, if you already have a software, such as Automation Anywhere or UiPath as your base tool, we start off with the planning for your project, followed by the sourcing, and ultimately the deployment and monitoring. Our job does not end with having deployed the bot to your organization. We continue to keep you in loop, and constantly monitor the bot, in order to determine if it’s functioning well, and if any changes are required in it.
In addition, for every RPA project, we also shortlist those processes which, if automated, can possibly benefit individuals and organizations. We then run these processes through simulation software tools such as iGraphics, which help us to decide those stages or aspects where our existing process is redundant, and which can do better with innovation. This can also help to reduce your costs significantly.
We hope, through all these activities, we would be able to convince you of the dedication of our RPA team and the processes shortlisted by us.
Another feature that brings about a world of difference in the automation process is change management. Change management comes in when the entire process has already been chalked out, and then, suddenly…there is a modification to be made in one of the stages as per the business. Now, do we need to revise the entire format? Fret not, as XLNC is also capable of managing these sudden changes in a very effective manner.

3. Hey, that’s not it! We also structure your infrastructure for you.
“We need to stop talking about infrastructure as an engineering prospect, and more as an economic one,” someone rightly pointed out. That’s why we believe in providing you with the right infrastructure, which is economical, while also being highly specialized all at once.

So we have certain methodologies in place, which ensure that not only your current RPA project, but also any future undertakings, are secured and cost effective. All of these methods are packaged in the Centre of Excellence, which signifies the highest standard of implementation. We strive to achieve this with every client with whom we work. Right from the planning to the delivery stage, we try and loop every relevant team member, from executives to the topmost management, and train them about the various aspects of RPA. These persons discuss the purpose of this RPA project, the logic behind a particular solution, how it should be developed, and the possible benefits that the organization as a whole, as well as specific individuals will achieve once the solution is deployed.

Following the detailed planning and the chalking out of an end-to-end process, we begin the actual development stage. Here, different team-members can buddy up with us, and understand the technicalities and whys and hows of things. With this knowledge sharing taking place, we are able to educate them about the limitless possibilities of RPA, not just for the organization, but also for themselves. This not only provides the employees of an organization with general information about RPA, but also makes them independent enough to carry out their own project without the help of a third party should they wish to go in for another RPA project sometime in the future. This helps one to reduce the instances of RPA failure, as well as ensures that an internal solution group is created within the organization itself.
With regard to knowledge management, we keep a systematic record of any obstacle that may come our way during the end-to-end RPA development process. This becomes a repository of sorts, which an organization can refer to, should it be met with any impediments during future operations.
With us, not only your present, but also your future is secured.

4. Technology meets cost reduction. Utopia? No. Reality!
We believe in providing you with the best services, with extremely specialized experts on board, and using the best technological equipment, and keeping cost-reduction always in mind. Yes, this is for real. Right at the start, we try and understand your ‘as-is process’, where we meet your SMEs and take into account your exact requirement, so we can deliver accordingly, and avoid all jargon.

Once we have chalked out a plan and detailed process structure for your project, our technical experts design a Target Operating Model, which is a blend of the traditional ways of working, and the modern technological operations. We then present this Target Operating Model along with a guestimate of ROI. Out of all the processes shortlisted by us, we recommend the process that you should ideally start off with, so that your ROI can be seen as a chain reaction. Additionally, we may also do a Proof of Concept, if need be, for a particular process. In the ‘recommendations’ stage, the specific processes to be used in the RPA development project are earmarked, and the possible elimination of unnecessary procedures are carried out, which reduces your costs further.

And so, my friends, XLNC always stays true to its word of excelling at our excellent services. Are you still worried about cost reduction? Come, get in touch with us; and leave the rest to us!

ARTIFICIAL INTELLIGENCE VS. HUMAN INTELLIGENCE: THE BASIC DIFFERENCES

“The entire effort of artificial intelligence is essentially a fight against computers’ rigidity,” says Douglas Hofstadter.

“Hi, Alexa!” you say on a busy morning. And in the next few minutes, you are thanking the voice behind that device, which has performed some significant tasks for you.
You have an arm injury, but want to travel in the comfort of your vehicle. Your fully-automated car drops you to your workplace with zero efforts on your part.

Welcome to the magical world of AI! In this hastily transforming world of constant hustle-bustle, imperfection and time-lapse is frowned upon, and constant movement encouraged. While perfection is a utopian concept for humans, and cannot be expected of mere mortals, this and more is certainly being achieved by our very own Frankenstein’s monsters – Artificial Intelligence. Over the past few years, AI has taken unbelievable precedence over various walks of our lives; from education and industries to household and hospitality. While OK Google, Siri and Alexa compete to provide you best-quality services (and some ROFL moments too!), hotel industries are now making use of robots to take orders and deliver food.
But does the advent of AI threaten human intellect and agility in any way? Is the world becoming dangerously dependent on an external force? And have we worked so hard to build these artificial devices just so that we stop working?
We are back with a blog, to discuss the basic points of difference between our AI Frankenstein monsters and us:

1. “To err is human…” – in the truest sense
And that’s because AI cannot err. Of course, unless the human creating it may have committed an error. Artificial Intelligence is capable of performing even the most complex of tasks and algorithms with perfect ease and efficiency. Your AI does not recognize Monday Blues or Sunday offs. Or snoozing off at the traffic signal while driving.

2. “To be or not to be…” Ask AI!
Not only that, AI is also being used to predict future instances using the information available in the present. This feature of AI is being widely used in different domains; including data analytics, lead ranking and face recognition. These predictions often allow humans to take important decisions that can ensure a better future for the industry. Such predictions, if left to humans, may require them to invest a high amount of time and effort. But sometimes, it is also important to take those “emotional decisions” and make abstract considerations, which is clearly not AI’s forte.

3. Sorry. The creative juices don’t flow here.
OK Google might probably recite you a poignant poetry or two every once in a while, but that’s about it. It’s “inhuman” to expect human emotions and feelings out of AI. And that’s the reason one cannot instruct AI to come up with creative marketing strategies or out-of-the-box ideas.

4. All outcomes are created equal.
AI provides exactly the same treatment to every outcome of an activity, regardless of the number of times it has been instructed to carry it out. With humans, consistency (or the lack of it) can prove to be a major challenge, since not only two humans performing the same task, but even the same human carrying it out at different times, can produce remarkably different results.

5. Slow down, dear human….
The human-mind is an ocean, consisting of a huge reservoir of thoughts, emotions, feelings, sentiments…and all sorts of quirkiness, too. We are forever on our toes, trying to take leaps from one point to the other; and in the process, getting done a hoard of tasks all at once. But that’s not how AI works. Your AI tool cannot handle all your multitasking. The con – you have to be patient with it. The pro – the quality of work is never compromised for quantity.

6. Old is gold for AI
While you may be adventurous, outgoing and open to new experiences, AI is not easily adaptable to new changes, and takes quite some time to get accustomed to them.

7. Man is a social animal, but AI is not.
Humans have been surviving and thriving in a highly interactive, collaborative and communicative civilization. Unfortunately, AI is very new to this world, as still finds it a struggle to adapt to new and challenging social scenarios. For AI, the programmed information serves as the ultimate truth, and thinking beyond these boundaries of human programming is not its cup of tea.

At the end of the day, more than comparing human-intelligence with AI, it is important to realize that while AI consists simply of high IQ, human intelligence is a smart blend of IQ as well as EQ. So your AI can do wonders when it comes to rule-based tasks that do not require abstract thinking, but cannot handle tears and heartbeats. Hey, that’s probably why AI is also being used to do some risky tasks that humans cannot perform due to emotional and mental vulnerability. Food for thought!

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