“An efficient telecommunications network is the foundation upon which an information society is built,” says Talal-Abu Ghazaleh.
Indeed, gone are the times when people would post lengthy letters and wait anxiously outside their homes expecting lengthier replies. Also, gone are those days when emergency messages would be crammed into tiny telegrams to be sent to relatives and friends living hundreds of miles away. Here we are, in the 21st Century world, with WhatsApp doing the honours for us. With technology connecting each of us from every nook and corner of the world, we are now closer than ever before.
But…hang on. Have we ever stopped to think about the industry that works behind the scenes to ensure this efficient global integration? Yes, we’re referring to the telecommunications industry, which is at work even as you read this blog, ensuring you have sound internet connectivity. With unprecedented growth and expansion in every domain of the world, and the consequent need to stay connected with each other, the telecom industry is undeniably one of the leading sectors in today’s world. And so, it also becomes important to ensure that the telecom employees can think out of the box, and ascend in their careers instead of being bogged down by rule-based tasks.
We’re back with a blog, and today, let’s look at the role of RPA in the telecommunications industry:
1. DATA DATA EVERYWHERE, NOT A PAPER FOUND?
Does the above scenario sound familiar? Telecom industry is subject to a constant inflow of data from various sources, including customers, engineers, network providers etc. More often than not, it becomes difficult for telecom companies to maintain and keep track of such massive amounts of information. This can impede the quality of services provided by the company to the clients. Moreover, tracking its own activities can become a herculean task for the company.
Now for the good news. With RPA, software bots can efficiently organize large amounts of information with ease, and also ensure hassle-free retrieval of the same when required. It can also help one to integrate different pieces of information, and bridge any discrepancies in data across different departments.
2. NOW PLACE ‘BACK OFFICE’ TASKS ON THE BACK BURNER!
It is no mystery that back office and data entry tasks are extremely repetitive and unproductive. And unfortunately, telecom industries are often hubs of back office tasks. Telecom tends to consist of several IT-related back-office tasks, including order processing, generating customer IDs, updating customer information etc. However, these have adverse effects for employees in particular as well as the organization in general. Employees engaged in these back-office tasks cannot think beyond the monotonous processes they are expected to carry out on a regular basis. Enter RPA. Upon automation of these repetitive IT tasks, employees and organizations can now focus on the more dynamic and productive organizational tasks.
3. ARE YOUR DATA SYSTEMS CLUTTER-FREE?
With such massive amounts of data comes the responsibility of ensuring that while the useful information is retained, irrelevant and incomplete data is eliminated and/or replaced. When performed manually, detecting the inaccurate information from a large collection of data can be tedious and time-consuming, and can also lead to human errors. RPA bots can contribute to this area by detecting such erroneous information, and ensuring that there are no discrepancies in the different data systems of the organization.
4. DOES SYSTEM INTEGRATION IMPEDE UPGRADATION?
System integration, i.e. integrating the various software systems in order to enable these to perform as one consolidated unit, is an extremely integral aspect of telecommunication. However, with multiple complex systems functioning simultaneously, it becomes difficult for organizations to manually ensure that all systems function in tandem with one another. RPA can step in and make things easier for you. It ensures the systematic and efficient integration of the different software systems, and bridges any gaps between the same. And this delegation of work to your bots allows you to ascend in your career!
5. NOW, YOUR BOTS CAN WELCOME YOUR CUSTOMERS ON BOARD!
While new customers and clients are always good news, the on-boarding process, which consists of repeatedly gathering and documenting the same information, can be tedious and monotonous for the employees. Software bots can be the perfect hosts for documenting customer information, and enabling the employees to focus on ensuring customer satisfaction in other, more dynamic ways.
So, here we are with 5 ways in which software bots can help out in the telecom industry. Communication is the most basic tool to a healthy interaction, and RPA helps the telecom industry ascend in its integration journey.