AUTOMATION ANYWHERE V11: Reviewing AA Version 11 and its Successive Versions in a Nutshell

“Humans are not machines – we are something more. We have feeling and experience…” – Dalai Lama

What are you up to right now?
“Reading, of course!” would be your obvious answer. But is that all you are doing at this moment? No, we’re not necessarily talking about the coffee you are probably sipping on the side. Even while reading, you are doing so much more than just scanning through heaps of information. You are actively processing every word being conveyed in this blog. Your mind is comprehending information at a breakneck speed and validating the information with previous experiences. You are questioning ambiguous pieces of information and, most importantly, responding to concrete thoughts with abstract feelings and emotions. Isn’t this little exercise proof enough that humans are more than just a pair of hands performing redundant tasks?

And it’s probably this human genius that also came up with a solution to this problem of inevitable monotony  – robots. While physical robots perform all your day-to-day mundane tasks for you in your tangible space, software bots are here to help you with the virtual ones! RPA is one of the most trending topics in the tech world today. This technology has been successfully automating rule-based business processes across various domains, including finance, pharmacysupply chain and so on. And at the backend of automation are software tools that developers swear by during their RPA projects.
We’re back with a blog; and today, it’s time to talk about one of the leading RPA software giants in the world, Automation Anywhere and the features of the 11th version of its AA software tool:

1. MEET VERSION 11 AGAIN, IN ALL ITS GLORY!

Automation Anywhere officially announced the release of its latest Version 11 software, or the Automation Anywhere Enterprise, in December 2017. This version is packed with a number of exclusive features including enhancement in scalability, cognitive automation and increased security.

i) With Workload Management (WLM), Service Level Agreement demands can be systematically prioritized with the help of in-built SLA calculators and the integration of BotFarm. This allows companies to purchase RPA tools based on usage rather than license. Such services allow for SLA demands to be met in a well-optimized and efficient manner.

ii) Besides WLM, V11 also offers Automation Lifecycle Management. This function enables end-to-end automation projects to systematically follow the sequence in which each stage should be completed; i.e. planning, development, UAT and testing and so on.

iii) The software is compatible to cloud provider platforms such as AWS and Microsoft Azure. This allows developers to carry out highly challenging deployment needs efficiently.

iv) High Availability and Disaster Recovery are features you may also find in the earlier versions. But V11 surpasses mere surface-level recovery, to provide you with bot-level recovery at the grass-root level in case of an interruption.

v) Automation Anywhere’s Control Room is your centralized location that enables developers to handle the scheduling, analyzing and execution of process bots efficiently. With V11, the in-built Bot Insight ensures that predictive operational analytics can now be performed with ease.

Other security features in V11 include:

  • Credential security using locker management
  • CyberArk Solution software (that provides secure storage options for sensitive information)
  • Granular RBAC and other superior security standards. (These ensure that data is highly protected under any circumstance.)
  • Chatbot integration
  • Scheduler APIs
  • AISense which enables efficient image recognition for desktop environments including Citrix, Delphi, Flex etc.
  • Front office automation.

2. VERSION 11.3.1 – ‘CAUSE IT’S TIME FOR AN UPDATE!

While Automation Anywhere V11 is loaded with useful features, there’s always room for upgrades and revisions. And so, the AA Version 11.3.1 goes one step ahead and ensures that the platform includes some more facilities and options. Here’s a sneak peek into the features of Automation Anywhere Version 11.3.1:

i) The Bot Insight Metadata is responsible for gathering data across different processes and applications. With Version 11.3.1, this is supported on the Standardized Query Language or SQL server which helps to create and store databases of business-related information. This ensures that important information is stored and retrieved with convenience.

ii) AA Version 11.3.1 also supports the configuration of data from multiple Active Directory domains or ‘forests’ to the Horizon Workspace, which is a central repository for corporate information. Worried about the primary catalogue server going down? Rest assured, as Version 11.3.1 also provides a fail-over in such cases!

iii) Version 11.3.1 is also well-integrated with Bot Store, thus making it extremely easy to download and deploy pre-existing software bots.

3. VERSION 11, TAKE 3 – PRESENTING THE LATEST VERSION 11.3.2!

No matter how advanced one may become, there’s always room for improvement. And so, Automation Anywhere’s Version 11.3.2 seeks to incorporate further modifications and updates, thus providing an unimaginably superior automation experience:

i) Version 11.3.2 brings the world a little closer by adding Japanese, Korean and French languages! But hang on, as there’s more to this development than just a handful of additional languages.

ii) With 11.3.2, the focus of Automation Anywhere is more on attaining the seemingly paradoxical function of globalization and localization at the same time. While these two areas may ostensibly sound like binaries, they are indeed two sides of a coin. By achieving globalization, the AA platform seeks to reach out to users from across the globe. This makes it extremely convenient for individuals who are not native English speakers. At the same time, with localization, AA intends to cater to the language and culture specific to a particular region, rather than universally opting for English.

iii) What’s more, this concept of globalization and localization also extends itself to cover every significant area within the AA domain – including support, messages (even older ones), the A-People Community platform, AA University and product demos.

iv) The Virtual Desktop Infrastructure (VDI) acts as a centralized technology for managing virtual desktops and deploying these to the concerned end-user as and when required. The VDI software is an important tool in a number of prominent industries including health and finance. With the integration of Citrix’s Independent Computing Architecture (ICA) with the AA tool, it is now possible to automate VDI more efficiently and ensure greater accuracy and speed.

v) Yes, Application Program Interface or API is not a new addition to AA. But Version 11.3.2 definitely provides new additions to the existing APIs! The API technology is extremely significant in integrating various programs and software components so that users can navigate in hassle-free manner between different applications. With new APIs being introduced in 11.3.2, your processes can be sped up and made super efficient, enabling a more organized and less chaotic workforce!

The Automation Anywhere platform has been providing automation services and solutions to some of the world’s largest companies. The Version 11 and its successive updated versions provide the above-mentioned features to ensure unprecedented levels of accuracy and speed in the global workforce.

 

SOURCES:

A-People

HERE’S WHY THE TRAVEL AND TOURISM SECTOR SHOULD OPT FOR RPA!

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. Owing to this tremendous diversity, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – ‘detoxing’ from the stress levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time, let’s look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!

As more and more previously untouched places are now being explored, it is also very important for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and can be easily updated in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?

With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is important in any domain, it can become very tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process and ensure an error-free processing of your payments and orders!

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!

Chatbots or virtual assistants represent today’s intelligent and efficient digital world. As in many other domains, they play an extremely important role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the process of  planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!

Passenger Name Record or PNR is one of the most important documentations in the domain of travel and transport. It is stored in a repository called Computer Reservation System (CRS). It consists of important passenger details including his/her name and contact and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes very time-consuming for the staff at the back-end to document such data. And so, RPA enters the picture to help out. Software bots can enter and store the PNR information of more number of passengers in a day than humans manually can. The bot can also easily update any changes in this information. What’s more, automation makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!

Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update ticket cancellations on the system and automatically declare the vacancy of these seats in the transport. Automation software can also carry out refund transactions efficiently.

Research has proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without proper amenities, the travel experience can turn out to be disastrous. So, we owe it to the travel industry to help it get rid of monotony and ascend in its journey. Let’s welcome automation today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

HERE ARE 6 BENEFITS OF RPA AND AI IN THE HOTEL INDUSTRY!

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new cultures and cuisines certainly unfolds an exciting world before us. With massive diversity in this planet , there’s plenty of room for discovering the world around us. However, while exploring new places and cultures, have we thought about the efforts involved in creating a world conducive to our adventures? The hospitality industry leaves no stone unturned to ensure that this process of exploration is made comfortable for every tourist. From accommodation and transportation to food and luxury facilities, the hospitality industry works around the clock to ensure we make good memories.

In such situations, it often becomes tedious for humans to be everywhere. And that’s where AI steps in! We’re back with a blog; and today, it’s time to consider some ways in which AI can work wonders in the hotel and hospitality sector. Before we go, check out our previous blog on RPA in travel if you haven’t yet!

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…

Welcoming new guests and ensuring their comfortable stay is every hotel’s responsibility. However, the more luxurious the hotel, the more the number of clients; and more the efforts exerted by the staff. That’s where automation and AI step in to make life more efficient. With guestroom automation, hotel rooms can now be automated to adjust temperature in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, guests can operate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?

The entry and exit of your guests translates into a lot of data entry. And this task induces monotony for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, all your data pertaining to the occupancy status of the rooms as well as crucial information to promote sustainable living – such as data on energy saving and staff responses to guest calls – can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…

Just like a hotel hosts its guests on a daily basis, the environment around us also hosts us every single day, providing the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs.

This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. It does so by enabling all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHAT-BOT SERVICE…

Like in many other domains, chat-bots and virtual assistants are very important in the hospitality industry, too. They are available to your guests 24/7, answering questions and providing assistance. These allow for more efficient customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…

No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, some five-star hotels have enabled digital check-in for their guests. Here, the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to collect the room keys. This is not only a major time-saver for the guests, but also allows the hotel staff to engage in more productive tasks within hospitality.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…

Guest reviews are very important sources of constructive feedback for any hotel; however, it often happens that this feedback is not very comprehensive due to lack of time on part of the guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows guests to fill up the feedback forms in a relaxed manner while also increasing the possibility of a more in-depth feedback.

CONCLUSION

While digitization is the way to go for any hotel to increase its efficiency, it cannot replace the personal touch provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and to automate them in order to increase overall efficiency and promote employee growth.

SOURCES:

1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

RPA IN RETAIL: The Integral Role of Automation in the Retail Sector

Charles Dunstone once said: “The future of retail is the integration of internet and digital services with the retail network.”

The retail industry is growing and expanding globally at a rapid rate today. With increasing demand comes increased supply; and as a result, our online world is now brimming with retail websites for consumers across the world. One of the major aims of today’s retail industry is to attain global reach and satisfy the growing needs and demands of modern consumers. And like every other constantly expanding sector, the burden of monotonous and rule-based tasks also needs to be taken off the able shoulders of the retail industry. Enter, RPA.
You can check out our earlier blogs on the role of RPA in the related domains of supply chain and manufacturing. So, right now, we’re back with a blog; and today, let’s look at some of the processes that the retail sector can automate:

1. TOO MANY ‘RETURNS’ OF THE DAY?

All of us, at some point or the other, have been dissatisfied with the product purchased and returned it to the retail store with the demand for a refund. But have you wondered what processes take place on the other side? The lengthy process of processing returns can not only be extremely hectic, but also typically incur costs to the company. No, that doesn’t mean we stop returning products to the retail stores. It just means it’s time to bring in RPA! RPA not only registers all the returns effectively, but also enters the changes in the inventory database without any errors and in record time.

2. ENTERPRISE RESOURCE PLANNING HAS NEVER BEEN EASIER!

Without a doubt, ERP is one of the most important aspects of the retail sector. Consisting of a number of tasks ranging from billing and keeping track of price fluctuations to developing and organizing account payables and other reports, the employees working in this department have their plates full. So why not assign some of these processes to our champ bots? RPA can automate all of these monotonous processes, in order to pave way for increased efficiency and employee resource utilization.

3. WHICH PRODUCT GOES WHERE? REARRANGING THE ONLINE SHELVES…

Yes, you read right – ‘online shelves.’ When one opens an online retail website, it’s usually a list of broad categories we look for before we take our pick from a variety of related products. While this categorization makes life easier for consumers, it can be a tedious and time-consuming task at the backend. And installing a software bot ensures that this task is performed efficiently and quickly, relieving employees of monotonous manual work!

4. “YOUR CUSTOMERS ARE MY PRIMARY CONCERN,” SAYS YOUR PROCESS BOT

The customer is not only the ultimate goal of the entire retail process, but also a means of continuing successful business. And so, it follows that customer care is an extremely integral aspect of any such sector. While customer care requires a sensitive approach and cannot be totally governed by software bots, one can automate a number of rule-based processes even within this area – including enabling real-time product tracking, customized replies on online retail portals, and installing chatbots for answering basic customer queries.

5. IS THERE ANY DEMAND FOR THE PRODUCT I SUPPLY?

Demand is to supply as fuel to a car – one cannot function without the other. And so, it is extremely important that the demand and supply dynamics be carefully studied and analyzed in order to understand consumer preferences and then decide on the supply to be produced accordingly. However, this process also involves a number of tedious and time-consuming tasks, including gathering and organizing information, considering exceptions and carrying out simulations. All of these tasks can bog down an employee and impede growth. With RPA, all of these tasks can be automated in order to pave way to increased productivity and prevent stagnation.

A recent report by UiPath revealed the rising significance of RPA in the retail world. As per the report, automation is extremely beneficial to retailers at three different levels –
a) Back-office tasks, including bill-checking, payments and invoices;
b) Front-office tasks in areas including HR and legal, as well as chat-bot and other customer-care facilities; and
c) Shop-floor tasks such as trade promotions and optimization of the workforce.

While a number of veteran retailers are still skeptical about the constantly fluctuating nature of the digital revolution, it is important to embrace the world of RPA alongside the human workforce in order to ensure significant leaps in retail in terms of cost reduction, increased productivity and speeding up of processes.

 

Sources:
1. UiPath
2. Unlock Insights

RPA IN MARKETING: Here’s How Automation can Change the Face of the Marketing Field

Tom Fishburne says: “The best marketing doesn’t feel like marketing.”

Today, few products or services stand a chance in the global market without proper marketing. Moreover, traditional forms of advertising such as print ads, hoardings and television and radio promotion have to be strongly supported by digital marketing across digital platforms. Thus, as a marketer, one needs to think out of the box in order to attract audiences towards the product or service. Besides, one also needs to consider the technical aspects relating to analytics. Then, should a marketer also be expected to handle rule-based tasks that take up excessive time and prevent growth? We’re back with a blog, and today, it’s time to consider the role of RPA in marketing.

1.WHAT WOULD ONE RATHER DO: ENTER DATA, OR ANALYSE IT?

Freeing the marketer from these rule-based tasks would mean allocating sufficient time for other more productive processes. These include considering the audience engagement with the marketing campaigns on various platforms; short listing the best marketing strategy and/or coming up with new ones; and carrying out predictions based on the audiences’ reception of the current strategies. That’s why RPA bots take over your monotonous data entry tasks, so you can achieve the bigger goals!

2. RPA BOTS CAN ALSO BE ACTIVE ON SOCIAL MEDIA!

No, humans aren’t the only social media geeks. With RPA in marketing, your bot can send across bulk messages on different social media platforms! While coming up with new deals and offers can be productive, sending across the same message to multiple persons on social media can be just the opposite. And so, RPA bots can send these bulk messages informing people about your new offerings, while you focus on turning it into a huge success!

3. YOUR DATA ALSO REQUIRES TO BE CLEANSED…

Marketing involves large chunks of information, and it might become difficult to monitor the accuracy of so much data. With RPA, the bot can now detect  inaccurate or incomplete data and ensure that there is no incorrect information in the data systems. RPA can also ensure that the data cleansing process is efficient.

4.WHAT’S YOUR COMPETITOR’S NEXT MOVE?

Competitor analysis is very important for one to be updated with the latest trends in marketing. However, keeping consistent track of competitors’ promotional events and strategies can be time-consuming. Your software bot can now help you track your competitors’ moves! It does so by notifying the employee every time a competing brand sets up its website or organizes an event. It also helps to track any new marketing campaigns set up by the competitors.

Process bots can also contribute in various other marketing processes, including customer support, preparing reports, advertising spend management and so on. In today’s world, marketing is the key to a successful business. And RPA in marketing can be extremely beneficial to the industry!

SOURCES

CMS Wire
lekab.com
bterrel.com

RPA IN TELECOM: 5 Ways in Which Automation Can Benefit Telecommunications

Gone are the times when people would post lengthy letters and anxiously await lengthier replies. Also, gone are those days when emergency messages would be crammed into tiny telegrams to be sent to relatives and friends living hundreds of miles away. Here we are, in the 21st Century world, with WhatsApp doing the honours for us. With technology connecting each of us universally, we are now closer than we had ever been before. But…hang on. Have we ever thought about the industry that works behind the scenes to ensure this global integration? Yes, we’re referring to the telecom industry.

The telecom sector at work even as you read this blog, ensuring that you have sound internet connectivity. The telecom industry is one of the leading sectors in today’s world. And so, it is important to ensure that the telecom employees can think out of the box and ascend in their careers.

We’re back with a blog, and today, let’s look at the role of RPA in the telecom industry:

1. DATA DATA EVERYWHERE, NOT A PAPER FOUND?

Does this sound familiar? The telecom industry receives a constant inflow of data from various sources, including customers, engineers, network providers etc. More often than not, it gets difficult for the telecom companies to keep track of so much information. This can impede the quality of services provided by the company to the clients. Tracking its own activities can also become a difficult task for the company.
Now for the good news. With RPA, software bots can organize large amounts of information with ease. They can also retrieve this data easily when required. RPA can also help to integrate different pieces of information and bridge any discrepancies in data across different departments.

2. NOW PLACE ‘BACK OFFICE’ TASKS ON THE BACK BURNER!

Telecom tends to consist of IT-related back-office tasks including order processing, generating customer IDs, updating customer information etc. But these have adverse effects for the employees and the organization. Employees engaged in these back-office tasks cannot think beyond the monotonous processes that they are expected to carry out on a regular basis. Enter RPA! With automation, employees can now focus on the more productive organizational tasks.

3. ARE YOUR DATA SYSTEMS CLUTTER-FREE?

With such massive amounts of data comes the responsibility of ensuring that irrelevant and incomplete data is eliminated and/or replaced. When performed manually, detecting the inaccurate information from so much of data can be time-consuming and prone to human errors. RPA bots can detect such incorrect information and ensure that there are no discrepancies in the data systems.

4. DOES SYSTEM INTEGRATION IMPEDE UPGRADES?

System integration is an important part of telecom. However, with multiple systems functioning together, it becomes difficult for organizations to manually ensure that all the systems function in tandem with one another. RPA can step in and make things easier for you. It ensures the integration of the different software systems, and bridges any gaps between the same. And delegating such work to your bots allows you to grow and ascend in your career!

5. NOW, YOUR BOTS CAN WELCOME YOUR CUSTOMERS ON BOARD!

While new customers and clients are always good news, the on-boarding process, which consists of repeatedly documenting the same data, can be monotonous. RPA can help with documenting customer details and enabling the employees to focus on ensuring customer satisfaction in more dynamic ways.

CONCLUSION

So, here we are with 5 ways in which your software bots can help out in the telecom industry. Communication is the most basic tool to healthy interaction, and RPA helps the telecom industry ascend in its journey.

SOURCES:

Thoughtonomy

UiPath

RPA IN MANUFACTURING: The Indespensible Role of Automation in the Manufacturing Sector

James Dyson once said:

“Manufacturing is more than just putting parts together. It’s coming up with ideas, testing principles and perfecting the engineering, as well as final assembly.”

It would be impossible to imagine a world without the manufacturing industry. From the vehicles we commute in, to the clothes we wear, and the device you’re probably using at the moment to read the blog, every product and service around us is at our service thanks to the manufacturing sector. With the growing demands of an ever-growing population, it is imperative for the manufacturing industry to come up with innovative creations that can survive the cut-throat competition, and establish its place in the global market.

And in order to attain new benchmarks in any industry, it is important to get rid of the rule-based tasks that tend to hold one back. We have already discussed the role of RPA in the supply chain. We’re back with a blog, and today, it’s time to look at the various business processes that can be automated in manufacturing:

1. DOES THE ‘BILL OF MATERIALS’ LOOK HECTIC AND IMMATERIAL?

Well, the ‘bill of materials’, which is one of the most important documents in manufacturing, is also one of the most tedious tasks for the manufacturing employees. This list consists of important manufacturing details, including the required raw materials; where these are available; when these should be purchased and so on. However, gathering and consolidating the required information can be time-consuming and repetitive. It is here that RPA enters the picture. With RPA, the entire formulation of this list can be automated; thus resulting in more accurate results in much lesser time.

2. TOO MANY RULE-BASED TASKS IN ADMIN? WHY NOT ADMINISTER A BOT?

Admin is often filled with a host of rule-based processes, chiefly relating to data entry and back-office tasks. These tasks tend to bog down employees, and prevent them from achieving the more significant organizational goals and aims. RPA seeks to relieve employees and organizations of these monotonous tasks, by sending out your bulk messages and emails; gathering and consolidating information; and…well, ensuring you go places in your career!

3. IF IT’S A WEB, WE’RE THE SPIDERS!

The larger the manufacturing company, the more its branches across different regions. As a manufacturing industry, it is extremely imperative for a company to ensure it stays well-connected to major hubs across the world, and thus set up branches at various important junctions.
And as the organization spreads its wings in readiness for its unparalleled flight, a number of systems and sub-systems of information are often created specific to the particular branches. While the web ensures the integration of these various systems, it often becomes tedious for employees to constantly update these annuls of information from time to time. With RPA, software bots can efficiently update information and reduce communication time between the various branches!

4. DATA MIGRATION? RPA CAN BE THE TEMPO!

As a manufacturing company grows globally, it follows that data also needs to be shifted from older systems to newer ones, and policies updated constantly in accordance with these changes. While this aspect may not seem a great hurdle, it can pose an obstacle to employee and organizational growth when the company begins to spread itself in different domains. As an employee invests excessive time and effort in data migration, the employee resource utilization may go down, resulting in long-term organizational constraints. With RPA, things can take a turn for the better. Process bots can perform data migration efficiently, thus enabling employees to focus on their primary goals instead.

5. IS SIMPLY CREATING A PRODUCT ENOUGH?

Yay! The product has finally been created as per the requirements of the current market. But is that it? In order to ensure that the finished product reaches the market (and eventually lands in the buyer’s hands), transportation is an extremely crucial aspect of the manufacturing sector. Besides ensuring efficient transportation of the products manufactured, it is also important to track the delivery status of the product to ensure it reaches the destination without any hassles. And with the expansion of the manufacturing company, and subsequently an increase in the number of products being traded, it tends to become difficult to track the statuses of multiple products at once – leading to human errors. RPA is here to make tracking a piece of cake! With RPA, a manufacturing company can now track multiple delivery statuses simultaneously.

6. YOUR BOT CARES FOR YOUR CUSTOMER, TOO…

A satisfied customer is the best business strategy of all,” says Michael LeBoeuf.
Without customers, the entire purpose of a business – together with all the monetary and other investments – is defeated. And so, it is very important for organizations to cherish their customers and provide all the support they require. While bots cannot match humans in their personalized interactions with customers, and so, can never totally replace humans in this domain, certain rule-based customer-care tasks can be automated by RPA. These include repetitive front-office voice process tasks and online chat services. Moreover, chatbots can win over customers in no time!

The manufacturing industry has constantly expanded, adapting itself to the various technical advancements and striving to meet the ever-changing customer expectations. In an industry as fluid and subject to constant transformation, it is important to ensure that employees and organizations are not bogged down by rule-based, monotonous tasks. Let’s welcome RPA into the world of manufacturing, and witness the growth of this industry!

RPA IN FINANCE: The Integral Role of Automation in the Finance Sector

“Money is not the only answer, but it makes a difference,” says Barack Obama.

From times of barter system to gold and silver and copper coins being traded, the world is now ascending from physical form of currency (i.e. notes and coins) to paper-free, digitized modes of transaction. With the advent of credit and debit cards and online payment getaways, the idea of money is not necessarily tangible anymore. Thus, it follows that the finance sector is also ascending by leaps and bounds in its constant attempt to bring about financial reforms, and to catch up with the ever-growing demands of modern consumers.
So, what should prevent the finance sector from pursuing its relentless flight? In this dynamic and ever-changing 21st Century world, there is no place for monotony and repetition to seep into the day-to-day business processes of any domain. However, it is unfortunate that a number of rule-based tasks continue to be performed manually in most of these sectors. Finance is no different.
In our previous blog, we spoke about the integral role of RPA in insurance. As a continuation, let’s consider the broader domain of finance this time.
We’re back with a blog, and today, let’s look at the various business processes that can be automated by RPA in the domain of finance:

1. TIRED OF INVOICE? MAKE THE RPA CHOICE!
Manually processing different customer invoices and indexing each of them can be very time-consuming and tedious. Moreover, it is also extremely monotonous, and often requires repeated effort by the employee. It is here that RPA can step in, and automate the entire invoice process. From organizing the gathered information, to systematically placing the same in ERP templates and sending out confirmations, software bots can perform the business process to perfection.

2. YOUR BOT ‘KNOWS YOUR CUSTOMER’
Needless to say, the Know-Your-Customer procedure is extremely relevant in finance, in that it helps the company analyze and verify the customer’s basic background and information. However, the lengthy process – which consists of steps such as data collection, identifying risk factors and Enhanced Due Diligence – can take up precious time, and reduce the intelligent employee to a pair of hands doing repetitive tasks. RPA can bring about a substantial change in the KYC processes. With the help of the ‘KYC Utilities’ technology, customer information can be easily gathered, verified and updated in the existing CRM systems, thus reducing human intervention in the process.

3. ACCOUNTS PAYABLE “AUTOMATABLE!”
Since time immemorial, accountants have been performing the monotonous task of maintaining tedious “accounts payable” records. Automating the processes in the accounts sector can bring about a considerable reform in business performance, and enable employees to think about the bigger business challenges and commitments.

4. ARE YOU PAYING THE PRICE FOR UNPREDICTABLE MARKET PRICES?
The global market is largely an unpredictable place; and it is important to ensure that one is up to date with the latest trends in the rise and fall of product prices. Thus, it becomes essential for financial companies to work closely with suppliers and compare product prices. However, this ‘comparison circus’ can often become quite hectic and time-consuming. Allowing RPA to take over can result in accurate results in much lesser time!

While money cannot buy everything, it is difficult to imagine life without finance. Money acts as a strong pillar that ensures security and system in the world. And so, RPA seeks to take over the unproductive, rule-based financial process, so that the finance sector can continue to perform optimally.

RPA IN INSURANCE: 5 Reasons Why Automation is the New Trend in Insurance

“If a child, a spouse, a life partner or a parent depends on you and your income, you need life insurance,” says Suze Orman.

Investing in insurance can yield enduring and long-term benefits to the insurers, especially when one has a family to fend for. Life is unpredictable; and it is this fickle nature of existence that makes it necessary for individuals to ensure security and safety for themselves and their loved ones. Insurance policies enable one to be able to help his/her family during pressing times – such as medical emergencies, natural disasters, accidents and so on.
While the concept of insurance has gained remarkable momentum over the years, with companies introducing insurance policies for their employees, and banks offering different insurance schemes, one seldom stops to consider the plight of the employees working on the other side of the insurance sector. Unfortunately, the insurance sector involves a number of regular rule-based and monotonous business process, which tends to prevent insurance employees to perform more dynamic and stimulating tasks. In such a scenario, Robotic Process Automation can certainly bring about a world of change in this domain.
We’re back with a blog, and today, let’s look at some of the ways in which RPA can positively impact the insurance sector:

1. IS CLAIM REGISTRATION CLAIMING MOST OF YOUR TIME?
Manual registration of insurance claims can be extremely tedious for the employee engaged in this task. Moreover, it is also very time-consuming and repetitive, and subject to manual errors. In such a situation, software bots can perform the same tasks in lesser time, and with practically no errors. Moreover, software bots can also be scaled up or down, depending on the number of claims to be processed at a given time. This leaves enough time for the previously overworked employee to focus on the less repetitive tasks.

2. EXIT MANUAL DATA ENTRY…AND ENTER, ROBOTIC PROCESS AUTOMATION!
Gathering insurance-related information from various online as well as offline sources, and consolidating the data in one specific location can not only be time-consuming, but also extremely tedious and low in productivity. The insurance sector is faced with such repetitive tasks on a daily basis, thus bogging down employees and preventing growth. Process bots can easily scan large amounts of insurance-specific data, and bifurcate the same based on specific categories.

3. UNDERWRITING, OR OVERWORKING?
Sure. The concept of underwriting – which involves a detailed analysis of various types of data in order to assess the risks in insurance – is a very important and relevant insurance business process. However, an article on medium suggests that since this strenuous process takes about 3-4 weeks to complete, 18.7 million people abandon this task halfway. Isn’t this reason enough to introduce RPA to automate this business process?
Software bots can gather relevant data, including medical histories and other reports, from various sources; and present a consolidated unit of information. This allows employees to analyze the risks with ease, instead of wasting precious time gathering overwhelming amounts of data.

4. YOUR BOT IS ALWAYS COMPLIANT!
With compliance policies being constantly updated, it is important for insurance professionals to regularly update themselves with regard to these changes, and abide by them with utmost care. However, it often becomes a challenging task for employees to keep track of the ever-changing policies, thus resulting in non-compliance, which can lead to negative consequences. While it can become cumbersome to keep track of every human activity, it is possible for the activity of software bots to be monitored through advanced technology; which makes it much easier for professionals to review the extent to which these activities abide by the insurance policies. Such an automation process leads to considerable reduction of non-compliance.

5. PAYING BILLS CAN BE DIFFICULT; BUT EVER THOUGHT ABOUT BILLING?
The process of billing is extremely monotonous and time-consuming, especially when it comes to the insurance sector. Added to this task is the closely-related process of premium reconciliation, which involves analyzing and comparing two sets of data to verify whether the amount of money debited from an account matches the total amount spent. Manually carrying out this task involves many rule-based processes, such as consolidating the data and segregating them into sets; analyzing and comparing the various values; and manually entering the verification results. RPA can carry out the entire process systematically in much lesser time and with no errors.

The insurance sector will continue to thrive as long as there is a need for financial security. And so, it is extremely important to relieve insurance professionals of unproductive tasks, and ensure the sector’s growth and development by introducing RPA and automating rule-based tasks.

Sources:
1. UiPath
2. Medium

RPA IN SUPPLY CHAIN: Is Automation the Next Big Thing in the Supply Chain Industry?

“Supply always comes on the heels of demand,” said Robert Collier.

It’s no secret that goods and services offered in the global market are what enable our day-to-day functioning in a bustling world. From grocery and furniture, to ultra-modern technical equipment and professional services, the interplay of demand and supply prevails at every level. While availing of the products and services offered, one seldom considers the tedious and lengthy supply process involved in ensuring a hassle-free fulfilment of customer demands. While the basic structure of the closely integrated supply chain remains the same, the process has also gone through a number of changes over the span of the past century, owing to large-scale technical advancements. Thus, it follows that it is extremely important for those involved in the supply chain to be up to date with the various developments in technology and communication. In such a scenario, should rule-based supply chain tasks such as payment processing, barcode verification and transportation, hold the supply industry back?
We’re back with a blog, and today, let’s look at some ways in which RPA can transform the face of the supply chain industry:

1.FROM SHIPS, TO AIRPLANES…AND MANUAL TRACKING TO AUTOMATION!
When the very process of shipping has become so much easier and more efficient, why should shipment tracking continue to be old-school? It’s not uncommon for customers to demand constant updates on the whereabouts of their shipped or to-be-shipped products. However, one seldom considers the monotony involved on the other side of the communication process. In order to track the shipping status of a product, the employee manually checks the request mails and enters each tracking code into the ERP software; and then reports back to the concerned customer with the shipping status. Enter, the age of RPA, where your process bot not only satisfies the customer by providing the accurate shipping status, but also relieves the overworked employee and paves way for more productive activities.

2.“YOUR ORDER IS BEING PROCESSED…” BY A HUMAN?
With the advent of online retail websites and virtual, efficient modes of transaction, placing orders has become extremely customer-friendly. However, it is also important to ensure that this ease of transaction holds good at both ends of the business. While a lot of leading retailers have managed to install relevant software to process and confirm orders, it is unfortunate that some of them continue to adhere to age-old manual transaction systems. With RPA, retailers can automate a host of extremely repetitive transaction-related processes, including processing orders, sending confirmation mails/messages, and back-office tasks such as data entry and certain customer-service processes.

3.COMMUNICATION IS THE KEY – BUT WHY SHOULD MONOTONY BE THE LOCK?
Communication, by itself, is a largely dynamic and an inseparable aspect of business. However, certain aspects of professional communication, such as sending automated emails and messages, can be repetitive and monotonous. And so, automating these processes can relieve the employees of manually sending out the same communication to a hundred different customers; and instead, focus on enhancing their communication skills in order to uplift their business.

4.NECESSITY IS THE MOTHER OF INVENTION…BUT MONOTONY IS THE BARRIER TO INTERVENTION
Throughout history, innumerable inventions and discoveries have emerged owing to the ever-growing demands of the human race. As a result, we have been able to progress to unprecedented heights, and achieve seemingly impossible endeavours. With invention, it is also important to keep track of the manufacturing process in order to ensure that there is enough supply in proportion to the demand. RPA helps employees by alerting retailers when the stock for a particular product diminishes. In this way, RPA has made the inventory management domain extremely efficient and profitable.

5.THE ‘DEMAND-SUPPLY’ DYNAMICS…
Needless to say, supply of any product or service is directly proportional to its demand. Thus, it follows that for any retailer, it is of paramount importance to possess a thorough understanding of the market, along with the latest trends in consumer demands. The collection of data for this process can be tedious and time-consuming; and thus, tends to bog down retailers with monotonous tasks. Advancements in data science and machine learning have improved this situation to a great extent, by predicting consumption patterns of customers, and accordingly providing relevant recommendations pertaining to the same. Thus, retailers now typically spend much lesser time in deciphering consumer patterns and making predictions.

6.NOW, SUPPLY CAN BE DRIVEN BY SELF-DRIVING VEHICLES!
Last, but not the least, RPA can do wonders in product transportation. From transporting raw materials from one industry to another, to delivering the finished products to the market or directly to the customer, the transport system literally forms the backbone of the supply chain. However, the drivers of these vehicles are often subjected to long hours of travel, often without any respite. Self-driving vehicles can ensure efficient supply of the products, while also eliminating the hectic schedules of those involved in the process.
Besides the above listed processes, RPA and AI can also bring about a world of change in the supply chain in terms of automating a host of other business processes, including vendor management, supplier performance management, logistics operations, distribution and sourcing.

As long as there is demand, there will be supply. And this permanence of the supply industry makes it all the more a good candidate for RPA.

Sources:
1. UiPath
2. Maruti Tech

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