RPA IN TRAVEL AND TOURISM: How Automation can Enhance the Tourism Industry’s Journey

“If we were meant to stay in one place, we’d have roots instead of feet,” said Rachel Wolchin.

As the world spreads its vast expanse before us, the sky is really the limit when it comes to travelling. From unimaginable heights tens of thousands of feet above sea level, to depths where even the sun-rays cannot penetrate, our earth has it all. With such diversity and uniqueness surrounding us, it seems quite an idea to leave our mundane existence behind and retreat on travel sprees every once in a while – relaxing and ‘detoxing’ from the stress and strain levied on us by our otherwise fast-paced lives.

While this idea certainly sounds exciting, there are certain industries that exert tremendous efforts to ensure that our travel plans are a resounding success. Last time, we spoke about one of these industries – namely, hospitality. We shared with you some of the ways in which RPA and AI can help this industry ascend in its journey by doing away with repetitive and rule-based tasks. We’re back with a blog; and this time around, it’s time for us to look at some ways in which RPA can help the broader domain of travel and tourism:

1. DIFFICULTIES IN REGULATING THE REGULATORY COMPLIANCE? ALLOW RPA TO STEP IN!
As more and more previously untouched places are now being unearthed, explored and frequented, it is also of supreme importance for any nation to ensure the safety and security of its citizens, and make sure that its tourists comply with the requirements pertaining to the same. However, organizing and maintaining a systematic record of thousands of tourists can become cumbersome and time-consuming. While it is natural for humans to commit errors, it is not advisable to risk security by not keeping track of the validity statuses of passports, visas and other legal documents. That’s where RPA steps in. With automation, it is now possible for software bots to organize all security-related documents and information. Moreover, this stored data is also easily accessible and updatable in case of any changes in regulations. Why worry, when your software bots can act as your guards and ensure security?

2. DO WE HAVE AN EFFICIENT PROCESS TO PROCESS THOSE PAYMENTS?
With the expansion of any industry comes the massive responsibility of processing payments and orders at a large scale. While this process is extremely integral in any domain, it can become extremely tedious for employees to carry out the processing. Allow RPA to run its magic wand over this business process, and all your payments and orders can be efficiently processed while eliminating errors.

3. MEET YOUR AWESOME CHATBOT BUDDIES, AGAIN!
Chatbots or virtual assistants are emerging as the embodiments of an intelligent and efficient digital world. As in several other domains, they play an extremely vital role in the travel industry, too. Today, with several travel websites and online booking portals, not only the ease of travel by itself, but also the paraphernalia of planning and organizing of the trips has become truly efficient and unbelievably quick. Now, with virtual assistants entering the picture, you can now receive suggestions pertaining to the best plans and modes of travel right at your fingertips. Plus, these virtual assistants also come with exciting features such as the sentiment analyzer, which identifies the customer’s emotional states based on their calls or messages, and intimates the customer care department accordingly.

Wait…that’s not it! Virtual assistants are also capable of much more. Take Hello Hipmunk for example – the official smartie virtual assistant of Hipmunk, the reputed travel website. Try adding Hello Hipmunk on CC in your emails concerning travel, and sit back as this virtual assistant derives all the key details about your excursion and provides you with relevant suggestions!

4. UPDATING PNR STATUS HAS NEVER BEEN EASIER!
Passenger Name Record, or PNR, is one of the most crucial documentations in the domain of travel and transport. Stored in a repository called Computer Reservation System (CRS), this record consists of important passenger details including his/her name, contact information and ticket details. With thousands of passengers booking their tickets to different locations on a daily basis, it becomes an extremely meticulous and time-consuming task for the staff at the back-end to document such comprehensive information. And so, RPA enters the picture to help out. Software bots can efficiently enter and store the PNR information of more number of passengers in a day than humans manually can. Moreover, any change in the PNR information can be instantly updated by the bot without any hassle. Moreover, automation also makes this process quicker and error-free!

5. CANCELLATIONS CANNOT BE AVOIDED, BUT MONOTONY CAN!
Plans change, unexpected events occur, change is the only constant. Okay…the bottom line is that ticket cancellations are bound to happen. And on a daily basis, they happen in large numbers, especially in airways and railways. Manually documenting these cancellations can be repetitive and unproductive for the staff to whom this task has been assigned. You guessed it…RPA is our solution! Process bots can easily update any ticket cancellations on the system, and automatically declare the vacancy of the specific seats in the transport. Moreover, refund transactions can also be carried out without hassle via automation software.

It has been scientifically proven that travel leads to a number of health benefits, including lowered stress levels and reduced risk of heart disease. However, without the adequate amenities and facilities, the travel experience can turn out to be disastrous. So, we owe it to the heroes of our travel adventures, i.e. the travel industry personnel, to help them get rid of monotony and stagnation and help them ascend in their professional journeys. Let’s welcome the automation revolution today!

Sources:

  1. UiPath
  2. NIIT Technologies
  3. WNS

RPA AND AI IN HOSPITALITY: 6 Ways in Which AI and Automation Have a Bright Future in the Hotel Industry

“True hospitality consists of giving the best of yourself to your guests,” said Eleanor Roosevelt.

Travelling and exploring new foods and cultures and cuisines certainly unfolds a new and exciting world before us. The diversity in this planet affords plenty of room for discovering and re-discovering the world around as well as within each of us. However, while having a wonderful time exploring new places and cultures, have we paused to consider the efforts involved in establishing a world conducive to our various adventures? The hospitality industry is definitely the ‘behind-the-scenes’ domain that leaves no stone un-turned to ensure that this process of exploration and discovery is hassle-free and comfortable for every enthusiast. From providing accommodation and transportation, to food and beverage and luxury facilities for its clients, the hotel and hospitality industry works round the clock to ensure we make good memories.
And with the unimaginable growth and expansion taking place today, nearly every nook and cranny of the world is accessible to its eager tourists. Hence, it applies that the hospitality sector must work doubly hard to ensure that these tourists are comfortable in course of their ventures. In such a scenario, it often becomes tedious and time-consuming for humans to be everywhere, shuffling tasks and being superheroes. And that’s where your new-age superhero, Artificial Intelligence, steps in and takes matters forward!
We’re back with a blog; and today, it’s time to consider some brilliant ways in which AI can work wonders in the hotel and hospitality sector:

1. NEW GUESTS? ALLOW AUTOMATION TO LAY THE RED CARPET…
Welcoming new guests into the hotel premises and ensuring their comfortable and peaceful stay is every hotel’s primary responsibility. However, the bigger and more luxurious the hotel, the more the number of clients; and consequently, the more the amount of efforts exerted by the staff. That’s where automation and AI technology step in to make life more efficient. With the guestroom automation feature, hotel rooms can now be automated to adjust room-temperature levels in accordance with the ‘occupied’ or ‘vacant’ status of a room. Moreover, with the Guest Automation System being applied in leading five-star hotels today, it is possible for guests to automate all electrical appliances (including the A.C., fan and lights) using the ‘master switch’. The Shangri-La hotel in UAE famously applies guestroom automation in providing day-to-day hospitality services to its guests.

2. ENTER, GUESTS! SO…ENTER MORE DATA?
The entry and exit of your esteemed guests often translates into the entry of a massive amount of data pertaining to the same. And undoubtedly, this task induces monotony and stagnation, and prevents professional growth for the hotel staff. The good news is that this data entry task is very much ‘automable’! With automation, that whole chunk of data pertaining to the occupancy status of the rooms as well as extremely integral information to promote sustainable living – such as data on energy saving and staff responses to guest calls can now be taken care of.

3. BECAUSE THE ENVIRONMENT HOSTS US EVERYDAY…
Just like a hotel hosts its guests on a daily basis, the environment around us also continues to host us every single day, providing us with the necessary resources and space. And so, it follows that we, as a society, owe it back to nature. A report by Energy Star states that 47,000 hotels across America incur an annual expenditure of $2,196 per available room, which amounts to 6% of all operating costs. This alarming statistic is reason enough for the hotel industry to begin to consider environment-friendly alternatives on priority. AI is here to help you out in your journey towards a sustainable living. AI enables all electrical appliances in a room to be automatically switched off when the occupancy status of the room changes to ‘vacant’. What’s more, the electricity automatically switches to standby mode when the guest is not in the room, but still somewhere in the vicinity (for e.g. at the balcony).

4. KNOCK, KNOCK! CHATBOT SERVICE…
Like in many other significant domains, chatbots and virtual assistants can play an indispensible role in the hospitality industry, too. These virtual friends are available to your guests 24/7, answering any questions and providing constant assistance. These allow for more efficient and quick customer service, preventing any delays in attending to your guests while also providing a much-needed respite to the hotel staff.

5. NOW, YOUR MOBILE PHONE IS LITERALLY THE ‘KEY’…
No, the word ‘key’ isn’t just a metaphor. With the digital transformation attaining unimaginable heights, your phone can literally act as the key to your hotel-room! Now, high-end five-star hotels have successfully enabled digital check-in for their guests, wherein the guests can check into their hotel rooms using the hotel app instead of queuing up at the reception to acquire the room keys. This is not only a major time-saver for the guests, but also paves way for the hotel staff to engage in more productive tasks pertaining to hospitality and hotel management.

6. “HOW DID WE FARE?” NOW, YOUR HOTEL GUESTS CAN FEEL FREE TO SHARE…
Guest reviews are extremely important sources of constructive feedback for any hotel. However, it often happens that this feedback is not very comprehensive owing to dearth of time on part of the departing guest. Moreover, hotels are often apprehensive to directly approach guests for their feedback. With digitization, the entire feedback process can be transformed into a more efficient and convenient one. Automating the guest review process ensures that guests who have recently checked out of the hotel receive custom emails requesting their feedback. This allows for the guests to fill up the feedback forms in a hassle-free and relaxed manner while also increasing the possibility of a more in-depth feedback.
So, here we were, with the 6 major benefits of deploying AI and automation technology into the hotel and hospitality industry. While digitization is certainly the way to go for any hotel to increase its efficiency and productivity, it cannot replace the concern and care provided by human staff. The key to successful automation in this industry is to identify the processes that are indeed monotonous and rule-based, and to automate these in order to increase overall efficiency and promote employee growth.

SOURCES:
1. HospitalityTech
2. Revfine
3. Energy Star
4. Pacific Controls

RPA IN RETAIL: The Integral Role of Automation in the Retail Sector

Charles Dunstone once said: “The future of retail is the integration of internet and digital services with the retail network.”

And in today’s closely integrated world, it comes as no surprise that the retail industry is growing and expanding globally at a rapid rate. With increasing demand comes increased supply; and as a result, our online world is now brimming with retail websites for consumers across the world. One of the major aims of today’s retail industry is to attain global reach and satisfy the growing needs and demands of modern consumers. And like every other constantly expanding sector, the burden of monotonous and rule-based tasks also needs to be taken off the able shoulders of the retail industry. Enter, RPA.
You can check out our earlier blogs on the role of RPA in the related domains of supply chain and manufacturing. So, right now, we’re back with a blog; and today, let’s look at some of the processes that may be automated in the world of retail:

 

1. TOO MANY ‘RETURNS’ OF THE DAY?
All of us, at some point or the other, have been dissatisfied with the product purchased, and returned it to the retail store with the demand for a refund. But have you wondered what processes take place on the other side? The lengthy process of processing returns can not only be extremely time consuming and hectic, but also typically incur costs to the company. No, that doesn’t mean we stop returning products to the retail stores. It just means it’s time to bring in RPA! RPA not only registers all the returns effectively, but also enters the changes in the inventory database without any errors and in record time.

2. ENTERPRISE RESOURCE PLANNING HAS NEVER BEEN EASIER!
Without a doubt, ERP is one of the most important aspects of the retail sector. Consisting of a plethora of tasks ranging from billing and keeping track of price fluctuations to developing and organizing account payables and other reports, the employees working in this department have their plates full. So why not assign some of these processes to our champ bots? With RPA, all of these monotonous processes can be easily automated, in order to pave way for increased efficiency and employee resource utilization.

3. WHICH PRODUCT GOES WHERE? REARRANGING THE ONLINE SHELVES…
Yes, you read right – ‘online shelves.’ When one opens an online retail website, it’s usually a list of broad categories we look for before we take our pick from a variety of related products. While this categorization makes life easier for consumers, it can be a tedious and time-consuming task at the backend. And installing a software bot ensures that this task is performed efficiently and quickly, relieving employees of monotonous manual work!

4. “YOUR CUSTOMERS ARE MY PRIMARY CONCERN,” SAYS YOUR PROCESS BOT
The customer is not only the ultimate goal of the entire retail process, but also a means of continuing successful business. And so, it follows that customer care is an extremely integral aspect of any such sector. While customer care requires a sensitive approach and cannot be totally governed by software bots, a number of rule-based processes can be automated even within this area – including enabling real-time product tracking, customized replies on online retail portals, and installing chatbots for answering basic customer queries.

5. IS THERE ANY DEMAND FOR THE PRODUCT I SUPPLY?
Demand is to supply as fuel to a car – one cannot function without the other. And so, it is extremely important that the demand and supply dynamics be carefully studied and analyzed in order to understand consumer preferences and then decide on the supply to be produced accordingly. However, this process also involves a number of tedious and time-consuming tasks, including gathering and organizing information, considering exceptions and carrying out simulations. All of these tasks can bog down an employee and impede growth. With RPA, all of these tasks can be automated in order to pave way to increased productivity and prevent stagnation.

A recent report by UiPath revealed the rising significance of RPA in the retail world. As per the report, automation is extremely beneficial to retailers at three different levels – namely, back-office tasks, including bill-checking, payments and invoices; front-office tasks in areas including HR and legal, as well as chat-bot and other customer-care facilities; and shop-floor tasks such as trade promotions and optimization of the workforce. While a number of veteran retailers are still skeptical about the constantly fluctuating nature of the digital revolution, it is important to embrace the world of RPA alongside the human workforce in order to ensure significant leaps in retail in terms of cost reduction, increased productivity and speeding up of processes.

 

Sources:
1. UiPath
2. Unlock Insights

RPA IN MARKETING: Here’s How Automation can Change the Face of the Marketing Field

Tom Fishburne says: “The best marketing doesn’t feel like marketing.”
It is common knowledge that a superior-quality product or service alone does not suffice to ensure lead generation and sales. In order to ensure good business, it is extremely important that the target audience be earmarked and enlightened about the emergence of this new product or service in the market. However, with the unprecedented population growth taking place in the modern era, it is a challenge in itself to cater to the needs and demands of every individual. Moreover, the increase in demand has also led to a huge spurt in the number of avenues being offered in the market today. Such cut-throat competition makes it almost impossible for many brands and industries to survive in the market and make their marks in the lives of consumers. That’s where marketers step into the picture.
Today, one can confidently claim that no product or service stands the slightest chance in the global market without proper marketing and advertising. Moreover, the traditional forms of marketing, such as print advertisements, hoardings and television and radio promotion have to be strongly supported by digital marketing across the various digital platforms available today. Thus, it follows that as a marketer, one needs to think out of the box and let the creative juices flow in order to attract audiences towards the product or service. Besides, one also needs to consider the technical aspects afforded by analytics. With enough tasks on their plate already, the last thing a marketer would want is to also handle rule-based tasks that take up excessive time and effort and prevent growth. We’re #backwithablog, and today, it’s time to consider the indispensable role of RPA in marketing.

1.WHAT WOULD ONE RATHER DO: ENTER DATA, OR ANALYSE IT?
For the marketing industry, data analytics is an extremely integral aspect of evaluating the leads being generated by means of the marketing campaigns and strategies carried out to promote the product or service. However, monotonous data gathering tasks, as well as the processes involved in organizing the same – including gathering information from different sources and tabulating information in excel sheets – tend to bog down employees, and prevent them from considering some other rather interesting possibilities with regard to the data obtained. Freeing the marketer from these rule-based tasks would mean allocating sufficient time for other more productive processes, such as considering the audience engagement with the marketing campaigns on various platforms; short listing the best marketing strategy and/or coming up with new and unique ones; and carrying out predictions based on the audiences’ reception of the current strategies. That’s why RPA bots take over your monotonous data entry tasks, so you can achieve the bigger goals!

2.RPA BOTS CAN ALSO BE ACTIVE ON SOCIAL MEDIA!
No, humans aren’t the only social media geeks. Now rest assured, as your RPA bot sends across bulk messages on different social media platforms! While coming up with new deals and offers can be exciting and productive, sending across the same message to multiple persons on social media can be just the opposite. And so, RPA bots can send across these bulk messages informing people about your new offerings, while you focus on turning it into a resounding success!

3.YOUR DATA ALSO REQUIRES TO BE CLEANSED…
Marketing involves large amounts of information, and it might become difficult to monitor the accuracy and relevance of the information being entered. With RPA, the bot can now detect the various inaccurate or incomplete data and ensure that there is no erroneous information in the data systems. Moreover, RPA can also ensure that the data cleansing process is efficient and error-free.

4.WHAT’S YOUR COMPETITOR’S NEXT MOVE?
It’s no secret that competitor analysis is extremely crucial in order for one to be updated with the latest trends and deals in marketing and advertising. However, keeping consistent track of competitors’ promotional events and strategies can be time-consuming and tedious. Enter, Robotic Process Automation. Your software bot can help you track your competitors’ moves by alerting the employee every time a new competing brand or company sets up its website or organizes a promotional event. It also helps to track any new marketing campaigns set up by the competitors.

Besides these different aspects to RPA in marketing, process bots can also contribute in various other marketing processes, including customer support, preparing reports, advertising spend management and so on. In today’s advancing organizational world, marketing is the key to establishing a successful business. And RPA is your ticket to achieving your next marketing goals!

RPA IN TELECOMMUNICATIONS: 5 Ways in Which Automation can benefit the Telecom Industry

“An efficient telecommunications network is the foundation upon which an information society is built,” says Talal-Abu Ghazaleh.

Indeed, gone are the times when people would post lengthy letters and wait anxiously outside their homes expecting lengthier replies. Also, gone are those days when emergency messages would be crammed into tiny telegrams to be sent to relatives and friends living hundreds of miles away. Here we are, in the 21st Century world, with WhatsApp doing the honours for us. With technology connecting each of us from every nook and corner of the world, we are now closer than ever before.
But…hang on. Have we ever stopped to think about the industry that works behind the scenes to ensure this efficient global integration? Yes, we’re referring to the telecommunications industry, which is at work even as you read this blog, ensuring you have sound internet connectivity. With unprecedented growth and expansion in every domain of the world, and the consequent need to stay connected with each other, the telecom industry is undeniably one of the leading sectors in today’s world. And so, it also becomes important to ensure that the telecom employees can think out of the box, and ascend in their careers instead of being bogged down by rule-based tasks.
We’re back with a blog, and today, let’s look at the role of RPA in the telecommunications industry:

1. DATA DATA EVERYWHERE, NOT A PAPER FOUND?
Does the above scenario sound familiar? Telecom industry is subject to a constant inflow of data from various sources, including customers, engineers, network providers etc. More often than not, it becomes difficult for telecom companies to maintain and keep track of such massive amounts of information. This can impede the quality of services provided by the company to the clients. Moreover, tracking its own activities can become a herculean task for the company.
Now for the good news. With RPA, software bots can efficiently organize large amounts of information with ease, and also ensure hassle-free retrieval of the same when required. It can also help one to integrate different pieces of information, and bridge any discrepancies in data across different departments.

2. NOW PLACE ‘BACK OFFICE’ TASKS ON THE BACK BURNER!
It is no mystery that back office and data entry tasks are extremely repetitive and unproductive. And unfortunately, telecom industries are often hubs of back office tasks. Telecom tends to consist of several IT-related back-office tasks, including order processing, generating customer IDs, updating customer information etc. However, these have adverse effects for employees in particular as well as the organization in general. Employees engaged in these back-office tasks cannot think beyond the monotonous processes they are expected to carry out on a regular basis. Enter RPA. Upon automation of these repetitive IT tasks, employees and organizations can now focus on the more dynamic and productive organizational tasks.

3. ARE YOUR DATA SYSTEMS CLUTTER-FREE?
With such massive amounts of data comes the responsibility of ensuring that while the useful information is retained, irrelevant and incomplete data is eliminated and/or replaced. When performed manually, detecting the inaccurate information from a large collection of data can be tedious and time-consuming, and can also lead to human errors. RPA bots can contribute to this area by detecting such erroneous information, and ensuring that there are no discrepancies in the different data systems of the organization.

4. DOES SYSTEM INTEGRATION IMPEDE UPGRADATION?
System integration, i.e. integrating the various software systems in order to enable these to perform as one consolidated unit, is an extremely integral aspect of telecommunication. However, with multiple complex systems functioning simultaneously, it becomes difficult for organizations to manually ensure that all systems function in tandem with one another. RPA can step in and make things easier for you. It ensures the systematic and efficient integration of the different software systems, and bridges any gaps between the same. And this delegation of work to your bots allows you to ascend in your career!

5. NOW, YOUR BOTS CAN WELCOME YOUR CUSTOMERS ON BOARD!
While new customers and clients are always good news, the on-boarding process, which consists of repeatedly gathering and documenting the same information, can be tedious and monotonous for the employees. Software bots can be the perfect hosts for documenting customer information, and enabling the employees to focus on ensuring customer satisfaction in other, more dynamic ways.

So, here we are with 5 ways in which software bots can help out in the telecom industry. Communication is the most basic tool to a healthy interaction, and RPA helps the telecom industry ascend in its integration journey.

Sources:
Thoughtonomy

UiPath

RPA IN MANUFACTURING: The Indespensible Role of Automation in the Manufacturing Sector

James Dyson once said:

“Manufacturing is more than just putting parts together. It’s coming up with ideas, testing principles and perfecting the engineering, as well as final assembly.”

It would be impossible to imagine a world without the manufacturing industry. From the vehicles we commute in, to the clothes we wear, and the electronic (or non-electronic!) device you’re probably using at the moment to read the blog, every product and service around us is at our service thanks to the manufacturing sector. It almost seems magical to consider a raw-material being totally transformed into a usable, finished product packaged and labelled to be sold in the market. With the growing demands of an ever-growing population, it is imperative for the manufacturing industry to come up with innovative creations that can survive the cut-throat competition, and establish its place in the global market. And in order to attain new benchmarks in any industry, it is important to get rid of the rule-based, repetitive tasks that tend to hold one back. We have already discussed the role of RPA in the supply chain.
We’re back with a blog, and today, it’s time to look at the various business processes that can be automated in the manufacturing industry:

1. DOES THE ‘BILL OF MATERIALS’ LOOK HECTIC AND IMMATERIAL?
Well, the ‘bill of materials’, which is one of the most important documents in manufacturing, is also one of the most tedious tasks for the manufacturing employees. This list consists of important manufacturing details, including the required raw materials; where these are available; when these should be purchased and so on. However, gathering and consolidating the required information can be time-consuming and repetitive. It is here that RPA enters the picture. With RPA, the entire formulation of this list can be automated; thus resulting in more accurate results in much lesser time.

2. TOO MANY RULE-BASED TASKS IN ADMIN? WHY NOT ADMINISTER A BOT?

Admin is often filled with a host of rule-based processes, chiefly relating to data entry and back-office tasks. These tasks tend to bog down employees, and prevent them from achieving the more significant organizational goals and aims. RPA seeks to relieve employees and organizations of these monotonous tasks, by sending out your bulk messages and emails; gathering and consolidating information; and…well, ensuring you go places in your career!

3. IF IT’S A WEB, WE’RE THE SPIDERS!
The larger the manufacturing company, the more its branches across different regions. As a manufacturing industry, it is extremely imperative for a company to ensure it stays well-connected to major hubs across the world, and thus, set up branches at various important junctions.
And as the organization spreads its wings in readiness for its unparalleled flight, a number of systems and sub-systems of information are often created specific to the particular branches. While the web ensures the integration of these various systems, it often becomes tedious for employees to constantly update these annuls of information from time to time. With RPA, software bots can efficiently update information and reduce communication time between the various branches!

4. DATA MIGRATION? RPA CAN BE THE TEMPO!
As a manufacturing company grows and ascends in the global industry, it follows that data also needs to be shifted from older systems to newer ones, and policies updated constantly in accordance with these changes. While this aspect may not seem a great hurdle, it can pose an obstacle to employee and organizational growth when the company begins to spread itself in different domains. As an employee invests excessive time and effort in data migration, the employee resource utilization may go down, resulting in long-term organizational constraints. With RPA, things can take a turn for the better. Process bots can perform data migration quickly and efficiently, thus enabling employees to focus on their primary goals instead.

5. IS SIMPLY CREATING A PRODUCT ENOUGH?
Yay! The product has finally been created as per the requirements of the current market. But is that it? In order to ensure that the finished product reaches the market (and eventually lands in the buyer’s hands), transportation is an extremely crucial aspect of the manufacturing sector. In addition to ensuring quick and efficient transportation of the products manufactured, it is also important to track the delivery status of the product to ensure it reaches the destination without any hassles. And with the expansion of the manufacturing company, and subsequently an increase in the number of products being traded, it tends to become difficult to track the statuses of multiple products at once – leading to human errors. RPA is here to make tracking a piece of cake! With RPA, a manufacturing company can now track multiple delivery statuses simultaneously.

6. YOUR BOT CARES FOR YOUR CUSTOMER, TOO…
“A satisfied customer is the best business strategy of all,” says Michael LeBoeuf.
Without customers, the entire purpose of a business – together with all the monetary and other investments – is defeated. And so, it is extremely important for organizations to cherish their customers and provide all the support they require. While bots cannot match humans in their personalized interactions with customers, and so, can never totally replace humans in this domain, certain rule-based customer-care tasks can certainly be automated by RPA. These include repetitive front-office voice process tasks, and online chat services. Moreover, charming chatbots can win over customers in no time!

The manufacturing industry has constantly grown and expanded over the decades, adapting itself to the various technical advancements and striving to meet the ever-changing customer expectations and market fluctuations. In an industry as fluid and subject to constant transformation, it is important to ensure that employees and organizations are not bogged down by rule-based, monotonous tasks. Let’s welcome RPA into the world of manufacturing, and witness the unparalleled growth of this industry!

RPA IN FINANCE: The Integral Role of Automation in the Finance Sector

“Money is not the only answer, but it makes a difference,” says Barack Obama.

From times of barter system to gold and silver and copper coins being traded, the world is now ascending from physical form of currency (i.e. notes and coins) to paper-free, digitized modes of transaction. With the advent of credit and debit cards and online payment getaways, the idea of money is not necessarily tangible anymore. Thus, it follows that the finance sector is also ascending by leaps and bounds in its constant attempt to bring about financial reforms, and to catch up with the ever-growing demands of modern consumers.
So, what should prevent the finance sector from pursuing its relentless flight? In this dynamic and ever-changing 21st Century world, there is no place for monotony and repetition to seep into the day-to-day business processes of any domain. However, it is unfortunate that a number of rule-based tasks continue to be performed manually in most of these sectors. Finance is no different.
In our previous blog, we spoke about the integral role of RPA in insurance. As a continuation, let’s consider the broader domain of finance this time.
We’re back with a blog, and today, let’s look at the various business processes that can be automated by RPA in the domain of finance:

1. TIRED OF INVOICE? MAKE THE RPA CHOICE!
Manually processing different customer invoices and indexing each of them can be very time-consuming and tedious. Moreover, it is also extremely monotonous, and often requires repeated effort by the employee. It is here that RPA can step in, and automate the entire invoice process. From organizing the gathered information, to systematically placing the same in ERP templates and sending out confirmations, software bots can perform the business process to perfection.

2. YOUR BOT ‘KNOWS YOUR CUSTOMER’
Needless to say, the Know-Your-Customer procedure is extremely relevant in finance, in that it helps the company analyze and verify the customer’s basic background and information. However, the lengthy process – which consists of steps such as data collection, identifying risk factors and Enhanced Due Diligence – can take up precious time, and reduce the intelligent employee to a pair of hands doing repetitive tasks. RPA can bring about a substantial change in the KYC processes. With the help of the ‘KYC Utilities’ technology, customer information can be easily gathered, verified and updated in the existing CRM systems, thus reducing human intervention in the process.

3. ACCOUNTS PAYABLE “AUTOMATABLE!”
Since time immemorial, accountants have been performing the monotonous task of maintaining tedious “accounts payable” records. Automating the processes in the accounts sector can bring about a considerable reform in business performance, and enable employees to think about the bigger business challenges and commitments.

4. ARE YOU PAYING THE PRICE FOR UNPREDICTABLE MARKET PRICES?
The global market is largely an unpredictable place; and it is important to ensure that one is up to date with the latest trends in the rise and fall of product prices. Thus, it becomes essential for financial companies to work closely with suppliers and compare product prices. However, this ‘comparison circus’ can often become quite hectic and time-consuming. Allowing RPA to take over can result in accurate results in much lesser time!

While money cannot buy everything, it is difficult to imagine life without finance. Money acts as a strong pillar that ensures security and system in the world. And so, RPA seeks to take over the unproductive, rule-based financial process, so that the finance sector can continue to perform optimally.

RPA IN INSURANCE: 5 Reasons Why Automation is the New Trend in Insurance

“If a child, a spouse, a life partner or a parent depends on you and your income, you need life insurance,” says Suze Orman.

Investing in insurance can yield enduring and long-term benefits to the insurers, especially when one has a family to fend for. Life is unpredictable; and it is this fickle nature of existence that makes it necessary for individuals to ensure security and safety for themselves and their loved ones. Insurance policies enable one to be able to help his/her family during pressing times – such as medical emergencies, natural disasters, accidents and so on.
While the concept of insurance has gained remarkable momentum over the years, with companies introducing insurance policies for their employees, and banks offering different insurance schemes, one seldom stops to consider the plight of the employees working on the other side of the insurance sector. Unfortunately, the insurance sector involves a number of regular rule-based and monotonous business process, which tends to prevent insurance employees to perform more dynamic and stimulating tasks. In such a scenario, Robotic Process Automation can certainly bring about a world of change in this domain.
We’re back with a blog, and today, let’s look at some of the ways in which RPA can positively impact the insurance sector:

1. IS CLAIM REGISTRATION CLAIMING MOST OF YOUR TIME?
Manual registration of insurance claims can be extremely tedious for the employee engaged in this task. Moreover, it is also very time-consuming and repetitive, and subject to manual errors. In such a situation, software bots can perform the same tasks in lesser time, and with practically no errors. Moreover, software bots can also be scaled up or down, depending on the number of claims to be processed at a given time. This leaves enough time for the previously overworked employee to focus on the less repetitive tasks.

2. EXIT MANUAL DATA ENTRY…AND ENTER, ROBOTIC PROCESS AUTOMATION!
Gathering insurance-related information from various online as well as offline sources, and consolidating the data in one specific location can not only be time-consuming, but also extremely tedious and low in productivity. The insurance sector is faced with such repetitive tasks on a daily basis, thus bogging down employees and preventing growth. Process bots can easily scan large amounts of insurance-specific data, and bifurcate the same based on specific categories.

3. UNDERWRITING, OR OVERWORKING?
Sure. The concept of underwriting – which involves a detailed analysis of various types of data in order to assess the risks in insurance – is a very important and relevant insurance business process. However, an article on medium suggests that since this strenuous process takes about 3-4 weeks to complete, 18.7 million people abandon this task halfway. Isn’t this reason enough to introduce RPA to automate this business process?
Software bots can gather relevant data, including medical histories and other reports, from various sources; and present a consolidated unit of information. This allows employees to analyze the risks with ease, instead of wasting precious time gathering overwhelming amounts of data.

4. YOUR BOT IS ALWAYS COMPLIANT!
With compliance policies being constantly updated, it is important for insurance professionals to regularly update themselves with regard to these changes, and abide by them with utmost care. However, it often becomes a challenging task for employees to keep track of the ever-changing policies, thus resulting in non-compliance, which can lead to negative consequences. While it can become cumbersome to keep track of every human activity, it is possible for the activity of software bots to be monitored through advanced technology; which makes it much easier for professionals to review the extent to which these activities abide by the insurance policies. Such an automation process leads to considerable reduction of non-compliance.

5. PAYING BILLS CAN BE DIFFICULT; BUT EVER THOUGHT ABOUT BILLING?
The process of billing is extremely monotonous and time-consuming, especially when it comes to the insurance sector. Added to this task is the closely-related process of premium reconciliation, which involves analyzing and comparing two sets of data to verify whether the amount of money debited from an account matches the total amount spent. Manually carrying out this task involves many rule-based processes, such as consolidating the data and segregating them into sets; analyzing and comparing the various values; and manually entering the verification results. RPA can carry out the entire process systematically in much lesser time and with no errors.

The insurance sector will continue to thrive as long as there is a need for financial security. And so, it is extremely important to relieve insurance professionals of unproductive tasks, and ensure the sector’s growth and development by introducing RPA and automating rule-based tasks.

Sources:
1. UiPath
2. Medium

RPA IN SUPPLY CHAIN: Is Automation the Next Big Thing in the Supply Chain Industry?

“Supply always comes on the heels of demand,” said Robert Collier.

It’s no secret that goods and services offered in the global market are what enable our day-to-day functioning in a bustling world. From grocery and furniture, to ultra-modern technical equipment and professional services, the interplay of demand and supply prevails at every level. While availing of the products and services offered, one seldom considers the tedious and lengthy supply process involved in ensuring a hassle-free fulfilment of customer demands. While the basic structure of the closely integrated supply chain remains the same, the process has also gone through a number of changes over the span of the past century, owing to large-scale technical advancements. Thus, it follows that it is extremely important for those involved in the supply chain to be up to date with the various developments in technology and communication. In such a scenario, should rule-based supply chain tasks such as payment processing, barcode verification and transportation, hold the supply industry back?
We’re back with a blog, and today, let’s look at some ways in which RPA can transform the face of the supply chain industry:

1.FROM SHIPS, TO AIRPLANES…AND MANUAL TRACKING TO AUTOMATION!
When the very process of shipping has become so much easier and more efficient, why should shipment tracking continue to be old-school? It’s not uncommon for customers to demand constant updates on the whereabouts of their shipped or to-be-shipped products. However, one seldom considers the monotony involved on the other side of the communication process. In order to track the shipping status of a product, the employee manually checks the request mails and enters each tracking code into the ERP software; and then reports back to the concerned customer with the shipping status. Enter, the age of RPA, where your process bot not only satisfies the customer by providing the accurate shipping status, but also relieves the overworked employee and paves way for more productive activities.

2.“YOUR ORDER IS BEING PROCESSED…” BY A HUMAN?
With the advent of online retail websites and virtual, efficient modes of transaction, placing orders has become extremely customer-friendly. However, it is also important to ensure that this ease of transaction holds good at both ends of the business. While a lot of leading retailers have managed to install relevant software to process and confirm orders, it is unfortunate that some of them continue to adhere to age-old manual transaction systems. With RPA, retailers can automate a host of extremely repetitive transaction-related processes, including processing orders, sending confirmation mails/messages, and back-office tasks such as data entry and certain customer-service processes.

3.COMMUNICATION IS THE KEY – BUT WHY SHOULD MONOTONY BE THE LOCK?
Communication, by itself, is a largely dynamic and an inseparable aspect of business. However, certain aspects of professional communication, such as sending automated emails and messages, can be repetitive and monotonous. And so, automating these processes can relieve the employees of manually sending out the same communication to a hundred different customers; and instead, focus on enhancing their communication skills in order to uplift their business.

4.NECESSITY IS THE MOTHER OF INVENTION…BUT MONOTONY IS THE BARRIER TO INTERVENTION
Throughout history, innumerable inventions and discoveries have emerged owing to the ever-growing demands of the human race. As a result, we have been able to progress to unprecedented heights, and achieve seemingly impossible endeavours. With invention, it is also important to keep track of the manufacturing process in order to ensure that there is enough supply in proportion to the demand. RPA helps employees by alerting retailers when the stock for a particular product diminishes. In this way, RPA has made the inventory management domain extremely efficient and profitable.

5.THE ‘DEMAND-SUPPLY’ DYNAMICS…
Needless to say, supply of any product or service is directly proportional to its demand. Thus, it follows that for any retailer, it is of paramount importance to possess a thorough understanding of the market, along with the latest trends in consumer demands. The collection of data for this process can be tedious and time-consuming; and thus, tends to bog down retailers with monotonous tasks. Advancements in data science and machine learning have improved this situation to a great extent, by predicting consumption patterns of customers, and accordingly providing relevant recommendations pertaining to the same. Thus, retailers now typically spend much lesser time in deciphering consumer patterns and making predictions.

6.NOW, SUPPLY CAN BE DRIVEN BY SELF-DRIVING VEHICLES!
Last, but not the least, RPA can do wonders in product transportation. From transporting raw materials from one industry to another, to delivering the finished products to the market or directly to the customer, the transport system literally forms the backbone of the supply chain. However, the drivers of these vehicles are often subjected to long hours of travel, often without any respite. Self-driving vehicles can ensure efficient supply of the products, while also eliminating the hectic schedules of those involved in the process.
Besides the above listed processes, RPA and AI can also bring about a world of change in the supply chain in terms of automating a host of other business processes, including vendor management, supplier performance management, logistics operations, distribution and sourcing.

As long as there is demand, there will be supply. And this permanence of the supply industry makes it all the more a good candidate for RPA.

Sources:
1. UiPath
2. Maruti Tech

CENTRE OF EXCELLENCE – Walking the Extra Mile in RPA

“Excellence is a continuous process and not an accident,” said Dr. A.P.J. Abdul Kalam.

While it is a great idea to apply RPA to business processes and ascend in your business, automation is certainly no cake-walk. Without proper planning, development and testing, an RPA framework is incomplete, and might face countless obstacles on its way to success. In our blog on RPA development framework, we told you about the various stages and phases that an RPA project has to pass through before it may be deployed to automate the process in question. However, is RPA framework independently sufficient to ensure efficient functioning of the bot?
We’re back with a blog; and today, let’s talk about a unique RPA feature, Centre of Excellence, that goes beyond the technicalities involved in Robotic Process Automation, and seeks to establish a healthy environment for the process robot, so that it can continue to thrive in the respective industry in which it has been deployed. Moreover, XLNC Technologies consists of its very own Centre of Excellence, which has been certified by Automation Anywhere!

1. What is Centre of Excellence?
One of the main concerns for a lot of automation software providers as well as their clients is the fear of failure of the RPA project due to faulty design, poor governance and so on (you can check out our blog for more dope on this). If the poor bot is surrounded by unsupportive infrastructure and untrained staff, no amount of perfection in the implementation process comes in handy when the bot is actually deployed into such a setting.
So, if there are failures, do we do nothing about them? There are certain methodologies that can help you to effectively counter these RPA failures. All of which are packaged in the Centre of Excellence. The Centre of Excellence is a unique RPA feature that consists of various long-term strategies, which establish a strong infrastructure for the process robots to be deployed; as well as strive to mentally prepare different individuals and groups to easily welcome RPA into their organizational structure.

2. Presenting Centre of Excellence by XLNC: Now officially certified by Automation Anywhere!
And now, let’s look at the various exciting features that our very own Centre of Excellence by XLNC Technologies encompasses. We are delighted to inform you that our esteemed Centre of Excellence has been certified by Automation Anywhere! With our COE, we strive to build a solid foundation on which to set up this unique world of automation. Come, let’s check the various features that XLNC’s Centre of Excellence possesses:

a. The train of RPA can run only if you ‘train’ the passengers…
“Job training empowers people to realize their dreams and improve their lives,” says Sylvia Mathews Burwell.
And that’s why our Centre of Excellence incorporates training as an integral part of the RPA process. Right from the planning to the delivery stage, trainers try and loop every relevant team member, from executives to the topmost management, and train them about the various aspects of RPA. These persons discuss the purpose of this RPA project, the logic behind a particular solution, how it should be developed, and the possible benefits that the organization as a whole, as well as specific individuals will achieve once the solution is deployed. Such training helps employees to shed their inhibitions with regard to the ‘alien’ automation technology that is about to impact their organization in a major way; and instead, embrace it in all its glory, and contribute to facilitating a conducive automated environment.

b. Cause “United we stand, divided we fall”!
Yes, we are always there for our clients, constantly supporting and guiding them through the topsy-turvy journey of automation. But, hang on. Is it always good to depend on an external source in order to introduce a change to the business setup? XLNC Technologies strongly believes that it is important for organizations and individuals to be able to take their own decisions and take their business solutions to the next level. After all, it’s always a good idea to have your internal support-systems in place, rather than investing on external services.
Having said that, it is but natural for individuals and departments within an organization to be unaware of, and/or skeptical about this rather upcoming and new technology of automation and process robots. In such a situation, isn’t it the most logical idea to get in touch with an automation software provider? XLNC’s COE understands your dilemma, and provides you with the perfect solution – solution groups.
Following the detailed planning and the chalking out of an end-to-end process, we begin the actual development stage. Here, different team-members can buddy up with the automation software provider or consultancy, and understand the technicalities and whys and hows of things. With this knowledge sharing taking place, it is possible to educate them about the limitless possibilities of RPA, not just for the organization, but also for themselves. This not only provides the employees of an organization with general information about RPA, but also makes them independent enough to carry out their own project without the help of a third party should they wish to go in for another RPA project sometime in the future. This helps one to reduce the instances of RPA failure, as well as ensures that an internal solution group is created within the organization itself.
It’s always a good idea to consider life from a long-term perspective: and our COE does just that!

c. Knowledge is supreme; storing the knowledge is even more crucial!
We all agree that it is knowledge which comes in handy during times of confusion and doubt. However, if this knowledge is not effectively stored and utilized, it ceases to hold any value. Enter, our Knowledge Management System. KMS is your one-stop database for all the information and repertoire of previous activity that you may require for all your future RPA ventures.
Knowledge Management System helps you keep a systematic record of any obstacle that may come our way during the end-to-end RPA development process. This becomes a repository of sorts, which an organization can refer to, should it be met with any impediments during future operations. And that’s why it becomes your point of reference, if you need to be reminded, at any time, about the adventures you underwent in your previous RPA journey!

d. Who said labs must have test-tubes and chemicals bubbling on a burner stand?
RPA can have a lab, too – and a very unique and exciting one at that. Our COE ensures that the RPA labs consist of important tools and displays related to automation. New customer? No worries. He/she can instantly get a hang of your services by looking at the various props and tools displayed in your lab. New trainees? Bring it on! Your lab can be a training-ground for your trainees to grasp quality information about automation.
So, there we are, with the various features of ‘Excellent’ Centre of Excellence. It is always important to ensure that any project is not only supported by a good process and plausible implementation techniques, but is also backed by a strong infrastructure for it to perform effectively. And with XLNC’s COE, one can certainly ensure a smooth and hassle-free deployment of your process bots.

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